Hotel overview

Located in the heart of New York City's historic theater district and the New Times Square, this upscale getaway offers elegantly-appointed guestrooms and splendid amenities ideal for theatre-lovers, couples and active travelers alike. Overlooking the sights and sounds of The Big Apple, guests of the hotel enjoy plush guestrooms featuring contemporary décor and plush Sleep Advantage™ beds, a 37-inch remote control high-definition flat-screen TV with Internet access and an AM/FM radio alarm clock with CD player and MP3 player dock; a stylish restaurant and bar; a state-of-the-art fitness center and indoor lap swimming pool and a convenient location within walking distance of the Broadway Theatre District, Radio City Music Hall, Rockefeller Center, 5th Avenue shopping and Central Park.

Location

Times Sq/Theatre Dist - Midtown
New York, NY, USA - John F Kennedy Intl Airport (J : 16 miles
New York, NY, USA - Laguardia (LGA) : 9 miles
Newark, NJ, USA - Newark International Airport (EW : 16 miles

Property information

Year Built: 1989
Last Renovation: 2008
Accessible rooms: 3
Floors: 31
Total rooms: 770

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Hotel details

Dining

Dining options are available for this property.
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Amenities

Multiple amenities are available at this hotel.
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Activities

This property offers numerous activities.
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Hotel advisories

Advisory ***Important Information for Our Guests*** Minimum check-in age at this hotel is 21. In order to book your vacation the lead person on your reservation must be 21 years of age.
Advisory A minimum valet parking fee of $70 for Standard cars & $85 for SUV/Oversized per vehicle, per day. This does not include in/out privileges. Fee will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due. Please note that this does not allow in and out privileges.
Advisory A minimum mandatory hotel-imposed fee of $35 (plus tax) per room, per day will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due. For detailed description of what’s included in the mandatory fee please see hotel policies.

General policies & fine print

Check In: 4:00 PM
Check Out: 11:00 AM
Minimum Check-In Age: 21
General Policies:

Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.

General Information:
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Resort Fee - A mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out for all U.S. Domestic and Land Only reservations.
Mandatory hotel-imposed Resort Fee inclusions:

-Two welcome drinks upon arrival
-Premium high speed wireless internet access
-Unlimited domestic and international phone calls
-Access to the 29,000 square foot New York Sports Club fitness facility with an adult lap pool.

The above list may not be comprehensive. Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.

Kids Stay Free Policy Maximum number of children per paid adult: 3Maximum child age: 17
Pet Policy Pets Allowed

Ratings & reviews

TripAdvisor traveler rating

4.0 11953 reviews
  • 3.0 star tripadvisor rating
    Lost property

    I stayed at Crowne Plaza in February 2020 for 4 nights with my teenagers. Stupidly I left my purse in the safe ( totally my fault). I contacted the hotel upon my return home asking if my purse was handed it as it was in the safe. I completed an online form and submitted. I have not heard anything from the Crowne since submitting the form so really disappointed. My fault for leaving my purse and English cash but it would not hurt for a response. Poor customer service.

    May 21, 2020
  • 5.0 star tripadvisor rating
    New York City trip

    Great hotel, great location, walking distance to Times Square, Broadway, a Dunkin Donuts, M&M's World, Hershey World, and several Subway Stations! Very nice fitness center too! People were friendly, place was clean! Line of taxis right outside the hotel!

    May 18, 2020
  • 1.0 star tripadvisor rating
    Horrible Customer Service and outright lies

    I’ve stayed at this hotel several times. Due to COVID I had to cancel my trip, after receiving an email stating they would refund me my full amount due to the circumstances. That was on March 15. I was told it takes up to 2 weeks. No Refund. I contacted them and they said 21 days 21 days passed no refund. I contacted them. They said 6-8 weeks. No refund. I contacted them, they said by May 15. On May 15, I contacted them again and they said it’d be another 90 days. No one clearly knows what they are doing. I can’t get anyone to call back, even after leaving several messages. E-mail responses are just basically form letters that don’t address why I was told several lies. One even had my name misspelled. I understand we are all dealing with a lot right now, as a matter of fact, I’ve been under stay at home orders since early March and have been working from home processing refunds for my job. To be told I would be refunded, then lied to as they kept moving the date shows they do not value customers. I will never stay here again, which is sad as I enjoyed the hotel for the most part.

    May 17, 2020
  • 4.0 star tripadvisor rating
    Nice hotel in a great location

    The Crowne Plaza is a very nice hotel with reasonably sized rooms. The staff were polite and friendly. The breakfast wasn't the best but it was ok. The location was perfect, 1 block from time-square, brilliant. The only disappoint aspect was when we took our luggage downstairs to get a cab to the airport we were offer the hotel van which we declined due to the price and were then told to walk out to the street find our own cab.

    Apr 28, 2020
  • 5.0 star tripadvisor rating
    Auntie/Niece Trip

    I took my 13 year old niece to NYC for her birthday. The hotel was just what we needed. The room was spacious by NYC standards. The room was a little worn, but nothing that should prevent one from staying there. We were upgraded to a higher floor upon arrival and given food and drink vouchers for everyday of our stay. Staff was very friendly and helpful. Can’t beat the location. Because COVID was just starting to shut things down during our trip, we spent a lot of time in the room and we were very comfortable watching tv (love their TVs so we could watch our own streaming apps). My only complaint would be that you can’t control the room temperature. I like a cool room to sleep and I woke up hot every night.

    Apr 21, 2020