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Hotel overview

Less than 10 minutes from Minneapolis–Saint Paul International Airport and nine miles from downtown Minneapolis, the Crowne Plaza MSP Airport – Mall of America is at the heart of the Twin Cities' best. With a complimentary airport shuttle, traveling is seamless, while nearby attractions like the Minnesota Zoo, Target Field, and Nickelodeon Universe Theme Park promise entertainment for all. Perfect for gatherings of any size, our 8,900 square feet and 11 versatile indoor event spaces make every corporate meeting or social celebration exceptional. Unwind in thoughtfully designed guestrooms featuring modern comforts and free Wi-Fi. After a busy day exploring Bloomington or attending events, recharge in our fully equipped Fitness Center, take a refreshing dip in the indoor pool, and savor a craft beer or signature dish at AiRECraft Grill. Your Twin Cities experience starts here.

Property information

Accessible rooms: 6
Double bedrooms: 102
Floors: 7
Nonsmoking rooms: 175
Single-bedded accommodations: 73
Smoking rooms: 255
Suites: 35
Total rooms: 430

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Hotel details

Dining

Dining options are available for this property.
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Amenities

Multiple amenities are available at this hotel.
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Activities

This property offers numerous activities.
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General policies & fine print

Check In: 4:00 PM
Check Out: 11:00 AM
Kids Stay Free Policy Maximum number of children per paid adult: 0Maximum child age: 19
Pet Policy Dogs are welcome. There is a one time non refundable cleaning fee of 75.00. Must keep leashed in public areas. When left alone in room pet must be crated. Please note in your reservation you have a pet. We have a fenced dog run available on site.

Ratings & reviews

TripAdvisor traveler rating

TRI_LOGO_ANCILLARY_3.5 744 reviews
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    W

    This is one of the worst hotels I've ever seen, they don't have any shampoo or conditioner or bathroom soap, the air conditioning didn't work and their prices skyrocketed ……….:..:::::::………………..,,.,,,.,,,,,,.,.,.,.,.,.,.,.,.,.,.,.,

    May 22, 2025
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Disappointing stay with lots of things wrong.

    The room was stuffy and had little to no ventilation. It would get very warm and humid as there was no fan in the bathroom. We had to ask for additional towels as they did not leave enough in the room for the number of people when we booked. The bathroom tile floor had been previously damaged and very poorly "repaired" to the point tiles cracked when they were walked on. There was a metal trim piece on the vanity that was falling off and posed a trip/safety risk. The pool is large, but was freezing cold making it basically unusable. The hot tub was shut down for part of our stay. There is a sauna, which was nice. No continental breakfast and the onsite restaurant was vry understaffed. Food average at best. They charge for parking. I would not recommend not staying here.

    Apr 22, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great Place for Overnight Stay

    My wife and I flew up from Aruba and had to wait until the morning to connect to our flight home. We opted to stay at this IHG hotel and were very pleased. The front desk manager recognized me as a Platinum Elite member and offered us a very nice upgrade to what turned out to be a very large suite. The room was comfortable and well equipped. The Keurig coffee maker worked well..but the coffee was generic and not very good. The room was large, though, with a nice big table that made it easy to do some "e-chores" and such. The on-site restaurant/bar (reviewed separately) is also very good. The hotel offers a shuttle bus to/from the airport but you can also walk a few hundred meters to the American Road (Street) stop on the Blue Line of the light rail. Buy your ticket on the platform; $2.50 peak hours, $2.00 off peak. One stop to Terminal 2; two stops to Terminal 1. We'll definitely stay here again when we need to overnight in MSP.

    Dec 23, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Excellent hotel

    Excellent hotel in so many ways. Our room was very clean, new looking and fresh. However it was the staff that set this hotel above so many. Kimberly, our bar tender was amazing. She made great drinks and had a very welcoming, fun atmosphere at her bar. The food there was really great too. I had the chicken breast sandwich with a side salad and my husband had a Rueben sandwich with a salad and both were excellent. AJ at the front desk was so friendly, helpful and professional. He could instruct other hotel front desk clerks how to make guests feel welcome. We really enjoyed our stay here. It is a nice walk to the Mall of America and back. Great location close to where we landed our plane at KMSP. We hope to come back to this great Crown Plaza.

    Sep 09, 2024
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    Better days.

    This hotel is in desperate need of remodeling. Our room was large and comfortable, but unfortunately a storm came through the area and the large window was pouring inside with rain. What a mess. It was obvious the window had been leaking for sometime. I have autoimmune issues and mold can be a serious problem for me. I can't recommend this hotel.

    Aug 27, 2024