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744 reviews
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May 22, 2025W
This is one of the worst hotels I've ever seen, they don't have any shampoo or conditioner or bathroom soap, the air conditioning didn't work and their prices skyrocketed ……….:..:::::::………………..,,.,,,.,,,,,,.,.,.,.,.,.,.,.,.,.,.,.,
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Apr 22, 2025
Disappointing stay with lots of things wrong.
The room was stuffy and had little to no ventilation. It would get very warm and humid as there was no fan in the bathroom. We had to ask for additional towels as they did not leave enough in the room for the number of people when we booked. The bathroom tile floor had been previously damaged and very poorly "repaired" to the point tiles cracked when they were walked on. There was a metal trim piece on the vanity that was falling off and posed a trip/safety risk. The pool is large, but was freezing cold making it basically unusable. The hot tub was shut down for part of our stay. There is a sauna, which was nice. No continental breakfast and the onsite restaurant was vry understaffed. Food average at best. They charge for parking. I would not recommend not staying here.
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Dec 23, 2024Great Place for Overnight Stay
My wife and I flew up from Aruba and had to wait until the morning to connect to our flight home. We opted to stay at this IHG hotel and were very pleased. The front desk manager recognized me as a Platinum Elite member and offered us a very nice upgrade to what turned out to be a very large suite. The room was comfortable and well equipped. The Keurig coffee maker worked well..but the coffee was generic and not very good. The room was large, though, with a nice big table that made it easy to do some "e-chores" and such. The on-site restaurant/bar (reviewed separately) is also very good. The hotel offers a shuttle bus to/from the airport but you can also walk a few hundred meters to the American Road (Street) stop on the Blue Line of the light rail. Buy your ticket on the platform; $2.50 peak hours, $2.00 off peak. One stop to Terminal 2; two stops to Terminal 1. We'll definitely stay here again when we need to overnight in MSP.
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Sep 09, 2024
Excellent hotel
Excellent hotel in so many ways. Our room was very clean, new looking and fresh. However it was the staff that set this hotel above so many. Kimberly, our bar tender was amazing. She made great drinks and had a very welcoming, fun atmosphere at her bar. The food there was really great too. I had the chicken breast sandwich with a side salad and my husband had a Rueben sandwich with a salad and both were excellent. AJ at the front desk was so friendly, helpful and professional. He could instruct other hotel front desk clerks how to make guests feel welcome. We really enjoyed our stay here. It is a nice walk to the Mall of America and back. Great location close to where we landed our plane at KMSP. We hope to come back to this great Crown Plaza.
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Aug 27, 2024Better days.
This hotel is in desperate need of remodeling. Our room was large and comfortable, but unfortunately a storm came through the area and the large window was pouring inside with rain. What a mess. It was obvious the window had been leaking for sometime. I have autoimmune issues and mold can be a serious problem for me. I can't recommend this hotel.