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Ratings & reviews
TripAdvisor traveler rating808 reviews
Clean, Modern Rooms
I was very impressed with this property. I stayed one night for business. The hotel has it's own van for airport pickups which is rare for a downtown Portland hotel. The staff I encountered were all friendly. On-site restaurant (to-go only due to Covid) which was very good. My room was very clean and modern. The bed was comfortable, the bathroom was nice and it had a fridge and microwave. Honestly, no complaints at all about the room. Many restaurants close by. Close to convention center. You can walk downtown.
Thinnest walls I've ever encountered and I travel frequently
Didn't sleep 2 hours last night. Motel 6 has thicker walls. My young child got to hear her first orgasm as if they were in the room with us. Could hear every word from both rooms attached to us. Trash
Mislead about shuttle service and renovations
I was traveling from the East Coast back to my home state of Oregon. Due to issues with the fights, I would not be arriving in Portland until around 9pm; with jet lag and general lack of sleep, I decided to book a room as opposed to driving home the same night. During my layover in Seattle, I looked up available hotels near PDX and saw the Crowne listed. As I have stayed there before and really liked it, I thought it would be better then the Airport hotels even though it was farther away. I called the hotel before booking and asked if there was an airport shuttle. A friendly woman informed me that they did have a shuttle and it was available until 10pm. With that information I went ahead and booked my room. When my family and I arrived in Portland, we gathered our bags and made our way to the ground transportation area. At 9:30 I called the hotel and after a hold was informed that the driver “must have gone home early” and there was no shuttle. Keep in mind the only reason I booked this hotel was because they offered the shuttle and had just been told a few hours earlier it was available until 10. Being exhausted from travel this was the last thing I wanted to deal with…. After a long wait, I was able to get an Uber and got to the hotel. Once at the hotel I found it is under major renovation (which was not listed on the app) and had to wait outside at a side entrance while I called the front desk to have someone come let us in. At the desk, the agent was very friendly however all she could do was offer me breakfast (which I had no use for) and spire drink vouchers (worthless as the bar had already closed and wouldn’t be open again until 4pm the next day). Finally got into a room and got some sleep. In the morning we thought we'd try to use the breakfast voucher. My family and I went downstairs and found our way through the construction to the restaurant where we stood waiting to be acknowledged for several minutes. Eventually we went to the front desk and were told that “Someone should be over there…”. He eventually showed up, awkwardly seated us amidst the construction, and brought us some coffee, bagels, and other food. Hardly a replacement for the $50+ dollar cab fare that I could have avoided if the shuttle ran as promised.
Needed hotel at last minute and got good deal with points. Friendly check-in. Nice room with slightly older furniture. Wonderful conformable mattress. Good selection of TV channels. Nice separate vanity counter with small fridge and microwave underneath. Iron and board in closet. Comfortable soft towels. Body products actually made in America. No bell service at the moments but carts to self service. However, guests were not required to wear face masks in lobby. Did not like that.
The Crown of Plazas
excellent service clean rooms under repair temporarily but still provides nice eminities front desk is top rate close to the trailblazers arena and downtown food trucks also conveniently located to the local light rail