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TripAdvisor traveler rating803 reviews
Hotel was within walking distance to the Colosseum. Hotel was full of teenage wrestlers and they handled the crowd of people and young men. My only complaint was that the breakfast buffet was only lukewarm at 9 am. I would stay again and order off the menu.
Excellent experience, from the check in to check out. Extremely friendly and helpful upon checking, getting advice about food, Blazers game, and hotel hours. Room and bed were perfect, and had a great sleep. Parking was easy. Loved the location. Will definitely return when I need a room at the Moda/Convention area.
outstanding service, super convenient to moda center
one night couple stay for pleasure, ihg platinum; really enjoyed our stay at the property. outstanding welcome from front desk agent on arrival. warm, sincere and informative. feel very remiss in not remembering his name as the service was quite exceptional. room was nicely equipped and bed comfortable. walking distance to moda center where we were seeing a show so tremendously convenient location as well. definitely recommend.
Great location, and very nice full service hotel
This is a perfect location if you have to be in downtown Portland. It's close enough to PDX that you can get to it even in rush hour. The staff was very helpful and engaging. The breakfast did not disappoint. I made use of the buffet rather than order from the menu and it was so good and easy I used it most mornings. I did not get the opportunity to eat at the restaurant but if the breakfast was any indication I'm sure they deliver.
Hospitality! airport and area shuttle, proactive staff, responsive management
Great property. Not In the city center but provides free shuttle service to the airport and within a 3 mile radius with advanced booking; allowing us to discover some cool parts of the city saving us Lyft-Über costs. We took our annual trip for a thanksgiving celebration with family in Vancouver, VA. I was having trouble booking the cyber sale due to glitches on the IHG app and called the hotel directly. I was assisted by a very helpful employee who looked up the rate and made the booking for me directly. I am a platinum IHG and a benefit of this category is a one class upgrade, subject to availability upon check in. She was kind enough to block an upgraded room on a high floor with a great view. Breakfast was a full hot buffet. The hot tub had strong jets and was a nice place to unwind after our long walks exploring new parts of the city. There was one minor glitch upon check out that I mentioned in a mostly positive post-visit survey. The room manager reached out within 24 hours and his response was very professional and completely resolved my only (minor) complaint. Rooms were updated, beds were comfortable as were public spaces. I would have rated the hotel as 4 stars but the well earned 5th star is due to top notch hospitality staff and the proactive response from Mr. Janoe. Ive stayed at luxury resorts that lost that fifth star in my reviews. 5 star hospitality is part of training and was extended to me in advance of our visit, during our stay and in receiving an email addressing the small glitch when mentioned. Taking care of your guests before, during, and after your stay is top notch hospitality and that fifth star was well earned. I won’t think twice about returning to the property on our next visit.