TripAdvisor traveler ratingbased on 424 reviews
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General policies & fine print
Ratings & reviews
TripAdvisor traveler rating424 reviews
Very good cheap shuttle service to the Airport
You do not have to stay at this Sheraton to take advantage of their shuttle service. We booked our shuttle ride through Way.com. The shuttle travels every 30 min. and is very cheap as to airport parking. The fee for parking was under $5 for parking at the Sheraton for people who use the shuttle. Other than having to wait a little bit for the shuttle to arrive, this service saved us a very large amount of money during our ten day trip to Fla. Try it as see if it fits your travel needs.
John C the shuttle driver
John C is a friendly person that makes you smile every-time he greets you on arrival or departure on his shuttle trips to Pittsburgh International Airport. He is a good ambassador for the Sheraton Hotel and its guests to Pittsburgh.
Dinner and stay
Great dinners at the Sheraton airport hotel in Pittsburgh. Several people had the black and bleu burger, it’s great, 2 people had the Portabella mushroom burger and loved it. One other had a great Reuben and another had a very good chicken parmigiana sandwich. Several had the onion rings. Yum.
Without a doubt the worst Sheraton I've ever stayed at!
After checking in and getting our room keys, we went upstairs to find that they were in the middle of servicing the air conditioning units in the room, so we couldn't access our rooms. A mild annoyance, but we were told it would only be a few minutes, so we went back downstairs to wait, and talked to the lady who had checked us in about it (since we were the only people there). A good hotel would have found us another room on the spot, but they didn't seem to want to be bothered, so we waited and waited, and then finally trudged back up to the room with our stuff again. At this point the room was 60F, so we did what any reasonable person would do, and turned on the heater. This released what can only be described as an intense "wet dog" burning smell, so we grabbed the HVAC people, who told us "oh yeah you can't use the heater for a couple of hours". That's clearly not going to work, so we trudge back down to the lobby to talk to them for the third time. At this point they can finally be bothered to find us another room, but the service is still extremely poor (and I'm a Marriott Ambassador Elite!), with minimal effort being made to work around this issue that is clearly 100% within the hotel's control. After several more minutes we finally got a room on a different floor, but it was absolutely nothing to write home about. Ordinarily you'd have expected some effort to be made on an upgrade or token gesture for the inconvenience, but these guys couldn't have cared less. So, we finally make it up to a room. I've stayed in Courtyard's that were nicer, this place was dingy and poorly cleaned, but hey at least the heat finally worked! So after a long night and day of travel we crash to get a little sleep, only to be woken up an hour later by.... you guessed it, the HVAC servicing crew, finally making it down to the new level they had moved us to! I consider this a complete failure of coordination with maintenance to minimize disruptions to the guests, and of customer service to deal with the issue when it did happen. Far below the usual standards I expect from a Sheraton. We had a few very late nights on our trip to Pittsburgh, and ended up not heading out on one day until 2pm, when we ran into the cleaning lady who serviced our floor. She was quite rude and very put off by not being able to leave earlier, and when my wife said "we're so sorry for keeping you" she even replied "no you're not". Again, ridiculously below my expectations for a Sheraton property. I have very little positive to say about this hotel, both the hard product and soft product were incredibly sub-par, and it would be a cold day in hell before I'd ever stay here again.
I had been staying at another hotel in the area and thought it was really good. THEN, I visited the Sheraton Pittsburgh Airport Hotel. The service and hospitality was the best! These folks made you feel like a friend of the family! Shannon served me food and drinks at the bar. She went over and above what I would have expected. She even helped with my airport shuttle and much more. She gave me great advise and suggested things I did not think of. Dyron at the front desk was also very helpful! He took service above the notch of normal. He really helped me out with my arrangements. I also met the General Manager and talked with him. He was also very helpful! On top of all of this, the food was great the room was really nice and clean! I will be going back the the Sheraton from now on! Great place!