Hotel overview
Property information
Wish you were here?
{{title}}
Hotel details
General policies & fine print
Ratings & reviews
TripAdvisor traveler rating
2504 reviews
-
Apr 13, 2020Excellent staff
We stayed here and could not have had a better experience. Despite reduced operating capacity for businesses nationwide during this time, the friendly and accommodating staff made us feel right at home. We enjoyed excellent service from Lily, Diane, Jack, and the rest of the staff while we relaxed by the pool. The way that they’ve adjusted to the to-go food and drink mandates was very impressive and did not detract from our time there at all. Overall an incredible stay and would not hesitate to stay here again in the future and would certainly recommend to anyone staying in the area.
-
Feb 29, 2020The people, especially the shuttle drivers and housekeepers like Maria Mojica!
The construction around the site right now is a little frustrating. But, they have a shuttle and the drivers like Charles are simply so genuinely nice! Room was very clean and Maria Mojica was especially helpful and accommodating,
-
Feb 26, 2020It serves the purpose
My partner and I came here because we planned to visit Universal Studios and this was one of the most reasonably priced hotels in the area. We saw that it was advertised that there is shuttle service from the hotel to the parks, so that was part of the reason we booked this hotel. The hotel isn't bad at all. It serves the purpose, it is nearby several attractions and has a pool, hot tub, restaurant, and vending machines. The only suggestions I would make would be to add more shuttle times to Universal Studios. There were two early morning pick up times (from the hotel to the park) and two drop off times (from the park to the hotel). We selected not to take the shuttle because we didn't want to wake up that early. Also, another suggestion I would make is that the concierge seemed a bit pushy when we arrived and we were simply looking at brochures. He conversed with us and asked us our plans and informed us about a discount to Universal Studios if you take a tour at another IHG facility (golf cart tour and I believe sitting through a presentation). This seemed to sound a bit cheesy and this is the last thing we wanted to hear, especially coming directly off our flight (We really just wanted to relax in our room and look at the brochures). He made us feel pressured. Also, I believe there is a taxi service at the hotel and the taxi driver/operator made a few snide remarks to us as we were getting into our Uber.
-
Feb 17, 2020Only go if you have to!
The rooms are old and dirty. The plumbing is terrible. The shower didn't work well and the toilet clogged easily. The one positive was the bedding. The room service team seems to have forgot who is the customer. They were very rude and put off by our order. This is not a four-star hotel as suggested.
-
Feb 10, 2020
Good Location - Good Breakfast
Overall a good few nights stopover. The staff was helpful which made a huge difference to our stay. The main issue was the walls being thin meaning I could hear next door coming to their room late and talking when I was trying to sleep. A pleasant stay.