Hotel overview

This upscale full service Walt Disney World Good Neighbor® Hotel offers 400 rooms, and is located in the heart of the I-Drive Entertainment District. We invite you to stay and experience personalized friendly service, and diverse amenities to make your stay enjoyable and memorable. Location is everything! On Universal Boulevard just one mile from Universal Orlando Resort, 1/4 mile to ICON 360 Park and just 1.5 miles to the Orlando Orange County Convention Center. Getting around is easy with the complimentary scheduled shuttle service to Walt Disney World Resort, Universal Orlando, and a free 1-day I-Ride trolley pass to SeaWorld® Orlando. Shopping, entertainment and dining are only a short walk or I-Ride Trolley ride away and the stop (G-7) is right in front of the hotel.

Property information

Year Built: 2002
Accessible rooms: 15
Double bedrooms: 182
Floors: 15
Nonsmoking rooms: 400
Single-bedded accommodations: 218
Suites: 1
Total rooms: 400

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Hotel details

Dining

Dining options are available for this property.
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Amenities

Multiple amenities are available at this hotel.
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Activities

This property offers numerous activities.
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General policies & fine print

Check In: 4:00 PM
Check Out: 11:00 AM
Kids Stay Free Policy Maximum number of children per paid adult: 0Maximum child age: 19
Pet Policy Only Guide Dogs or working Service Animals allowed. Unauthorized pets found will be charged a 250 dollars cleaning fee.

Ratings & reviews

TripAdvisor traveler rating

4.0 2510 reviews
  • 3.0 star tripadvisor rating
    Just an Average Joe Hotel in Orlando

    This is just an average hotel in Orlando. Parking is $15, (self-park). The rooms look from about the 2000's era. It looks like some new lighting has been put in place, but it is just an average room. . Hair dryer in the bathroom. The Bolting mechanism to the front door did not work. So we had no bolted door. I did not realize this until after we were settled in and sleeping. The air conditioning was extremely loud. It would turn on with a BANG. And start blowing, The air coming out was cool/cold, but would wake us up every time it would turn on.

    Aug 30, 2020
  • 2.0 star tripadvisor rating
    Most disappointing IHG hotel I’ve stayed at.

    I’ve stayed at various IHG properties, numerous amount of times, and for extended period of times; I have been Platinum member and Gold Member over the last two years. I’ve never been more disappointed with the quality of a hotel. I take into consideration what the world is going through with this current virus, but nonetheless quality should not be diminished. Unfortunately, I arrived for a weekend stay although check in process was fast and easy, the hotel room was not what I expected. To mention not even a water offered inside the room even if it was at an extra charge should be all that’s needed to say. Housekeeping was supposedly suspended and I wasn’t aware of this until after I returned to my room. No towels remaining in my room. Although I understand it might have been a busy weekend, the fact that I waited for an hour and half for towels to be delivered to the pool area, and finally given up I proceeded upstairs to my room soaking wet. Quality of serviced was disappointing I’m not sure if it’s for now or always. Ps. Carpet on the halls is very outdated. We are no longer in the 80’s. Drapery needs some love too.

    Jul 29, 2020
  • 5.0 star tripadvisor rating
    Great service.

    Jack with the food & beverage department was very helpful and kind. Best hotel breakfast we have had so far. Staff were very accommodating and allowed us to check out late as well. Overall 9/10 and would stay again.

    Jul 19, 2020
  • 2.0 star tripadvisor rating
    Very disappointing

    Arrived for a few days for my birthday and checked in. The check in lady was not friendly at all. The room was just ok. Very, very dated. Lights were burned out in the bathroom. Had to call to have replaced. They mentioned no maid service would be available during our stay but told if we needed anything just call to the front desk. Called downstairs to ask what to do with our garbage since we had been eating take out. Was told to leave it in the hallway. The trash sat outside for 2 days. No extra towels, tissue paper or garbage bags. The location is great and the pool and bartender were nice but Unfortunately due to all.the room issues, I would not stay here again. I like the crown plaza usually so I was shocked at the level of service.

    Jun 01, 2020
  • 1.0 star tripadvisor rating
    HORRIBLE AVOID THIS HOTEL

    We booked a king suite for one night. The room ended up being a queen. Fine BUT, the room was disgusting and grimy. The bed pillows were stained. The couch was stained. There was hair on the bedcovers. The mini fridge didn't work. You could wipe the grime with a towel. The bathroom light was humming so loud and there was no remote for the TV. Spoke to the manager on duty. After waiting almost two hours, housekeeping came to apologize and said the room was dirty because of the Covid problem. Management offered smaller room but with a king bed. Really? We were SUPPOSED to have a king suite and didn't get that. At that point it was a long day and we decided to leave. Working now to get a refund. Don't stay here and have your weekend ruined. We we're lucky to only have a two hour drive home. 🤢

    May 31, 2020