TripAdvisor traveler ratingbased on 492 reviews
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TripAdvisor traveler rating492 reviews
hotel is beautiful and very clean. Everything you could need is right there. Bet part was the young man named BRIT that wirks the front desk. He was warm polite and made you feel like an very important guest. He was able to tell us places to eat and go. He sent us to the best resturant for wings ever. This stay was the best two days from Cleveland. I will be back at fair time. Could never stay anywhere else. Keep up the great work guys. Thanks BRIT
This hotel has several great employees to mention including Pablo, Kelli the bartender, and the black male working room service and lunchtime at the restaurant, other than that, there is no real reason why I would book a stay here. If you decide to do so, make sure to book a side of the hotel that is not near the pond unless you enjoy hearing geese squack ALL NIGHT LONG. This is my 3rd sleepless night. Secondly, the breakfast buffet quality is less than pleasing and the servers are awful. I asked for coffee twice and ended up leaving the restaurant and going to get my own at the bar in the lobby. Thirdly, I attended a seminar at the hotel and at the seminar, I got a cup for coffee. After making my coffee, I realized there was LIPSTICK THAT I WAS NOT WEARING ON MY CUP. Thankfully, I did not take a drink yet. As we walked into the hotel the last TWO evenings, we smelled marijuana both in the lobby and on different floors. My last complaint comes from a young lady who worked at the front desk - I stopped to ask a question and had several bottles of water that I had purchased elsewhere in my hands and she had the audacity to ask me for a bottle of water. I politely declined. This may be a cheap place to stay, but I wouldn’t stay here again if my company wasn’t paying for it. Look elsewhere. It’s not worth your time.
Stayed during the Arnold Classic 2020 weekend. Friendly staff. Front desk were polite and very helpful. Clean rooms. Housekeeping did a great job every day. Good breakfast! Good location and easy and fast get to downtown Columbus.
We love Isaac
Isaac was so amazing and he was adorable and charming. We will definitely be back in the area! He was very friendly and full of great information. The staff was great and the hotel was nice and clean.
Needs a Fresh Renovation
The stay was not terrible. Hot Tub & Pool were nice, bed was comfortable, room overall was old and bathroom needs a lot of attention. Shower water pressure was good. Walls are very thin. Staff is friendly and drinks at the bar are tasty. Would I stay again? Probably not.