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239 reviews
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Aug 21, 2023Could have been better
Stayed here for the weekend. The booking pictures are misleading. I booked a private king suite and was told when we got there that there is only 2 suites in the entire hotel and that they needed to update that online. We couldn’t cancel so had to stay in a small room with a baby with barely any room from my son to walk around. The tv didn’t work, the phone didn’t work…I had to call the front desk with my cell phone and they never came and fixed the tv. Was told breakfast was served until 10. Went down at 9:45 and it was already closed. There was an awful odor in the room. It was dated but clean otherwise. The bed was comfortable just disappointed in the tiny room and false advertising.
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Mar 15, 2023Just ok
The rooms were clean. The hot tub and the front sliding doors were broken, giving the hotel a slightly run-down feel. The pool hours are 10-10. With little kids, it would have been nice if we could have started the day with a swim. But, the staff we encountered were professional and kind.
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Nov 25, 2021Nice Suburban Hotel
Stayed here for a weekend in August. Nice, clean, suburban hotel with restaurants and shopping all around and easy access to I-265 and I-71. Common areas were clean. Nice, big lobby with a lot of seating and space for families or groups. We were in a 1 Bedroom 2 room Suite, 1 King, Sofa bed room, which gave the three of us plenty of space. The bedroom was spacious as well. Internet worked well. Plenty of free parking.
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Oct 19, 2021
Something’s gotta change
I’ve been in this area for over a month, stayed @ 4 different properties & decided to give this property a try because of nearby venues and access to shopping. The hotel exterior and grounds were well-maintained. I like the fact that check in was touchless. The lobby & common areas were clean. I got to my room & was quite disappointed. Carpet was stained, linens were not clean. I had cigarette ashes on my towel along with the smell of cigarette smoke. I don’t think my bed linens were clean either. The comforter had fresh dirt stains (see picture) & had a strong smell of perspiration. Luckily, there were much cleaner linens in the closet so I didn’t demand a room change. Paint was pealing off of the ceiling. The hvac was badly in need of some maintenance. It remained on even when turned off & made an awful noise. I couldn’t get maintenance after 5p. What’s worse, I had to use sanitary wipes to clean the in-room phone because it was so dirty. If other hotels in the area weren’t so booked, I’d be out of here. I pray that management does something about this.
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Sep 25, 2021
Disappointing Stay
Booked room on Booking.com mainly for the hot tub which no longer exists. Not necessarily hotel’s fault but very disappointing. Hotel is run down and dingy which is our biggest complaint. One coffee packet in room, zero towels, coffee maker still had old grinds, and the carpet and sofa are very stained and disgusting in room. Breakfast is minimal and coffee was gone. King room is good size and bed was decent. We wouldn’t stay here again and are very disappointed at what we’re paying for what we’re getting.