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Ratings & reviews
TripAdvisor traveler rating334 reviews
Best hotel in Louisville KY
This hotel is convenient to the airport and has the friendliest staff, cleanest rooms and awesome food. The complimentary shuttle picked me up from the airport. From check in to check out I was treated very kindly. I had the pleasure of talking to the general manager John Noblett as well. I can see why his staff is so courteous because he leads by example. I’ll always book my stays here in the future.
Don’t Stay On Weekends
There was lots of traffic to and from the adjacent rooms. There is a fireworks show at Kentucky Kingdom which is adjacent to the hotel and held every weekend. We were not aware or informed of this prior to booking. Fireworks lasted past 10 pm which did not make a great night for those having to rise early on the following day.
Bistro was terrible.
Bistro was awful. Ordered French Fries. Size was pathetic at best. Complained and they said 6 ounce order was all you got. We also ordered the wings. They were cold and not very good. We got 5 wings in the order and that was it. The room was clean but that was about all that was good.
Nice hotel but….
Nice hotel… 24/7 shuttle… I booked through Expedia and pre-paid the hotel. At check out along with my incidental charges however was a $10 parking garage fee. I did not have a car. This was billed by the hotel but when I asked about this they told me this is a requirement for any third-party bookings. When I booked through Expedia, it was supposed to cover all taxes and fees. I felt taken advantage of. When I called Marriott, they said they are not allowed to look at any billing when booked through a third-party, including the incidental charges, billed by the hotel itself at checkout. Extremely unhelpful, and feels not right.
Bait and switch
It was a clean nice hotel but very overpriced! I was told when I made the reservation we would get a military discount. But when we checked out it had been canceled. They said it was because my husband wasn’t there on military service and there was a lot of events going on in the city. I would think they would have been able to of told me that when I made the reservation.