TripAdvisor traveler ratingbased on 317 reviews
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TripAdvisor traveler rating317 reviews
Not what I expected from Marriott
First, I'll start with the positives. The staff was friendly and the beds were comfortable. Now with the negatives. Upon check-in, I was informed that the pool was closed, the restaurant was closed, there would be no continental breakfast and no housekeeping. When we got to our room, it appeared clean thoroughly cleaned. However, when I went to get ice, there was still a bag of melted ice from the precious guest in the bucket. Our room had a sleeper sofa. There were no linens or pillow for the sofa bed in the room. I called the front desk and they asked that I come down there to get them. When I went to get the linens I was informed they were out of pillows. Also, Kentucky Kingdom is right behind the hotel, so you can imagine the hotel attracts a lot of younger people. The room next to ours was filled with people, mostly young adults, which is probably why they were out of pillows. The moment you got off the elevator, you were hit with the smell of Marijuana coming from their room. I believe they were only there for 1 day. When they left, it seems the hotel tried to cover the smell left behind with air freshener. Overall, I expected more from Marriott, even during a pandemic. This hotel may be okay if you're only in town 1 day for business, but spending more than a night or traveling with family, I would not recommend, not at least until the pandemic is over.
Good location, nice sized room BUT unclean and noisy
I stayed here while traveling cross country. Due to COVID, I wanted to stay at a quality brand. However, my stay was very disappointing. First, neither the hotel staff nor guests were wearing masks or following social distancing. And there were large groups hanging out in the common areas. Second, my room was not properly cleaned: the microwave had nacho cheese debris, I found cigars in a dresser draw, there were potato chip crumbs on the couch. Furthermore, not all the light fixtures were plugged in. I have no confidence the room was properly disinfected. Third, the place was noisy with partying guests (who were presumably enjoying the nearby amusement park). The floor did not quiet down until 2am. When I checked out at 5:30 am, the night clerk was clearly aware of the issue, but did feel empowered to solve the problem.
Stay far away if COVID-19 is a concern!
After telephoning yo determine the pandemic practices and being assured this hotel was requiring masks, had antibacterial soap throughout, kept social distancing protocol, we walked into a desk with two employees unmasked. They shrugged when we asked about their lack of protection and within an hour, three of them sat at a table together, chatting and eating pizza although no food or eating was supposed to be permitted. When I took the elevator to room 306, I could not get off the elevator because seven teenage girls were singing and dancing to a Tim Tok right in front of the exit. Of course, they wore no masks. Upon inspection of the room, it appeared satisfactory until my husband opened the refrigerator door. It was quite dirty. Now, the manager I spoke with had assured me the rooms remain empty between days- if rented on Monday, empty until Wednesday- and a special Marriott intensive cleaning takes place on every surface before anyone else enters the room. ( somebody forgot that fridge, for at least a couple of weeks.) And,let me mention we had reserved a queen executive suite, the most expensive room; it contains an analog tv. There were 42 ordinary channels, with poor picture quality. When we called reception about loud noice at eleven pm, nothing changed for an hour. At midnight, we called again. About ten people were partying two floors down from us, outside the hotel. This time the noise ceased quickly. But, from our observation, no one wore a mask.
Near the bottom of Courtyard experiences, especially during this Covid-19 virus
I'm not a big fan of the Courtyard concept, but I don't get to choose where I stay (corporate travel). Still, as far as this experience, I have to rate this one at the bottom of the list. Yes, they acknowledged my Ambassador Elite status, but there wasn't an Elite gift offered, not even extra points. Instead, I was simply told, "None of our amenities are open because of the virus." Really? That includes offering a bottle of water or something from the pantry? No upgraded room offered, either, although this property might not have any upgraded rooms. I saw exactly one hand sanitizer station in the hotel and the front desk clerk only wore a mask during check-in. Hey, I know those masks are uncomfortable, but I wear one at work (and wore one while checking in), maybe you can keep yours on, too? The room was very small, even by Courtyard standards, I felt cramped. The only highlight? At least this particular Courtyard offered a microwave in the room. For nearly $100 a night, I expected more. Perhaps most remarkable - the courtyard was closed. Yes, the courtyard. Currently, science says this is an airborne virus and good ventilation along with being outdoors is a good way to remain safe. But, for whatever reason, the courtyard at this Courtyard by Marriot hotel is closed???? Go figure.
Sparkly-clean rooms and linens!
We stayed here overnight before visiting Mega Caverns (another awesome place in Louisville!). Room was sparkly-clean with fresh linens, fluffy mattress and pillows, and cozy comforters. The window overlooked Kentucky Kingdom, a must-go place as well. Breakfast was utterly delicious. Professionally served.