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Hotel overview
Location
Negril - BeachProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Name Changes - Hotel does not allow name changes for any guests.
Ratings & reviews
TripAdvisor traveler rating
6806 reviews
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Apr 15, 2021Not What We Expected 😞
First I must say it's a gorgeous property. Food is excellent and most of the staff go out of their way to make you feel welcome. Special thank you to the dining room staff especially this one young lady, can't remember her name but she is a gem. The staff at the spa that took care of us on March 30 were also excellent, thank you ladies for listening to me and making us feel at home. This was the first time I have ever been at any resort and felt so left out and unwanted. Now on to the CONS: this was the first hotel we were staying on out 14 day vacation in Jamaica. I was celebrating my birthday so we decided to spend 5 days here and then the remainder at another hotel. I have stayed at other Couples resorts before and my experience was excellent I can't say the same for this one: 1. We left the property one day and upon return the security at the gate took out temperature and then said to us "Are you guys the entertainment you are early". We laughed and said no we are guest here why would you think that we are the entertainment 2. On Sunday March 28th 2021 I went to the main dining area for lunch, I slept late that morning so lunch was my first meal of the day. Upon arriving in the dining area I was seated immediately, my server asked if I would like anything to drink I said yes please can I have a cup of tea, she said no problem. Apparently another female which had nothing to do with my table made this statement loud enough for me and other guest to hear she exclaimed "Tea this time of morning, who drink tea suh late". I immediately turned around and said to her "So now you are telling me when I can and can't have a cup of tea", she must have thought that I did not understand patois, I am Jamaican born I left the island at the age of 10 so I can speak and understand patois. There were many other issues like the above but those two were the ones that irked me the most. We never complained we just made a mental note that we would never return. Some how it got to the general managers ears cause we did speak about the incidents with the staff there that welcomed us and he did come to our table and apologized and made it known that he will speak with the staff. I really appreciate his time and attention but the damage was already done. my birthday was already marked with all this indifferences.
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Apr 14, 2021Love the old world charm
Can not say enough good about couples swept away! First this was my second visit and my children's third time staying at couples. They are both experienced divers and they love the fact they can dive two to three times a day at no additional cost. Most all inclusive resorts charge an additional $150 per dive. The dive people are excellent and know exactly what they are doing. The snorkeling was great also. Went twice and each time was a different spot. Even though covid precautions were carefully handled at the resort, none of us felt really hindered in doing any thing we wanted to do. We love the old world charm of couples swept away. We do not do the after hours drinking and partying. We just love the relaxed atmosphere. We did attend the repeaters dinner and was blown away with the menu. After that fantastic meal we felt we did not need to go to Feathers. The food was as good as always and the staff excellent also. We did find out that one can tip a favorite employee. Remember their name and what area they work and when you checkout to leave you can leave a cash tip in a sealed envelope for that special person. If you tack it on to your credit card it goes into the general tip fund and divided by all employees. We were pleased to find this out and tipped our favorites generously. Even though i was a single traveling with my son and wife, i never felt out of place. We will definitely be returning to Couples Swept away. I was very impressed with how they handled our covid testing for our return to the US at no additional charge. Thanks Couples Swept Away for another wonderful vacation.
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Apr 10, 2021
Amazing resort with top accommodations, food and activities
My husband and I have been to a number of resorts in Cancun, Playa del Carmen, Costa Rica and the Dominican Republic. I can honestly say, this has become our favorite. We loved Jamaica and the Jamaican people. They made us very welcome and we felt very safe. There is something intangible about this resort, a feeling of genuine caring. Perhaps it has to do with their "No Tipping" policy. But, it feels very gracious. All the restaurants but one were open air which was fantastic! Even when it rained, which it did a couple afternoons, it was fun to be able to enjoy the open air. We've been used to tipping with every meal, every drink, every excursion. But, at Couples Swept Away, the staff won't accept a tip, they're not allowed to. The fitness facility is the best we've ever experienced. We especially loved the Yoga and Pickleball. The resort was only about 30% full but the services and food quality were not diminished. Big shout out to Couples!
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Apr 07, 2021
Excellent Property and Staff
There is only one word to describe my stay …. EXCELLENT!!! I have stayed at other resorts across the island and particularly in Negril. Hands down …. best experience ever and best beach in Negril ... so clean with large expanse of white sand. There was no shortage of beach chairs and swimming spots. The property was gorgeous, with lots of green space … not the typical commercial hotel feel. We selected the Great House Ocean Suite which had an amazing view of the beach … great spot to watch the sunset and enjoy a glass of complimentary wine. The only thing better than the property was the staff … they were so welcoming, helpful and friendly. Noteworthy mentions include Deston Smith from guest services who made sure we had our dinner reservations upon checking in and gave us good advice on timings based on our activities. Ovado from watersports is also worth mentioning. We went to sign up for the glass bottom boat, and though the time had passed, proactively suggested other activities to try and offered to take us out on the hobbie-cat. Another noteworthy experience was the kitchen staff at The Palms …. Christopher who made sure that we were able to get ackee and slat-fish though they did not have it on the menu for that day. WILL BE BACK!!!
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Apr 06, 2021
Simply Incredible
This was our first time to Jamaica and I can honestly say that I don't know if I will ever set foot in Hawaii or Mexico again. We live on the West Coast, but the extra travel time is worth it. I could go on and on, but suffice it to ay that the beach was great, the food amazing, and the staff so wonderful. Yes, it is true that at times the staff could be a little slow on some minor things, but you come to quickly recognize that it isn't out of laziness or lack of caring, rather it is simply that people are on "Island time". What they lack in urgency they more than make up in friendliness, sense of humor, and genuine humanity. Julian in water sports was such a great and interesting captain of our snorkel trip...very knowledgeable and engaging and a constant source of teaching me "Patois" slang. Shane in grounds keeping was a joy every morning on whom to practice my slang. Blazing Piano Night in the Aura Lounge was so much fun! The pianist was top notch and the singer 'Princess" was AMAZING. The housekeeping was so always so great and again, the food was crazy good. If you like to work out then this is the place for you. Great weights, racquet ball, squash, fresh juice bar, tennis etc.......Not to mention the FREE water skiing and scuba diving. I will stop now...I could write a book about how great this place was. We will be going back EVERY YEAR that we draw breath upon this Earth.