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Hotel overview
Location
Hanover, JamaicaProperty information
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Hotel details
Hotel advisories
General policies & fine print
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Name Changes - Hotel does not allow name changes for any guests.
Note - Minimum check in age is 18 year round
Ratings & reviews
TripAdvisor traveler rating
5673 reviews
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Jun 17, 2025Don’t waste your hard earned cash
I was expecting pure luxury,bog standard all inclusive is what my partner and I got ….stayed in 1109 ground floor , when we were taken to the room I thought we had been transported back to the 80s. Sad and very tired rooms, so basic it was shocking Absolutely no information when you arrive at the hotel just give us your credit card Definitely is not 24/7 all inclusive Food is cold and not up to 5* hotel standards Beach that everyone raves about is not brilliant,better beaches at the next cove on 7 mile beach Al in all we paid 6k for 2 weeks here , I would rate this hotel as 3.5* and I’m being generous there . Very small hotel and younger couples I would stay clear unless you can stand boredom Don’t bother with this hotel look elsewhere We have travelled very extensively all over the Caribbean and the rest of the world,this hotel is basically the worst hotel we have stayed in but with a big price tag …. Couples get a grip and invest some money back into the very dated and worn out hotel
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Jun 12, 2025Good but with Issues
Had an enjoyable short stay. The hotel is well maintained and most of the staff are very friendly. The buffet food was good but lacking in variety and choice for a 5-star (not like the nearby Royalton) but the house wine was better than I had hoped for. There were a few minor issues like no beach towels available one morning until 10am which early risers like myself found annoying; my bathroom was tatty in parts and in need of a refurb and my room in Preferred Club was clean but musty; no ginger beer in a hotel in Jamaica came as a shock so couldn’t get myself a Dark n Stormy cocktail; and there was a distinct lack of fresh fish at the restaurants - not once was there an option to have a whole fish on the plate 🐟 which is basic and something people love being so close to the sea. It was only when I moved hotel to a lower star hotel close by did I get a whole red snapper. I would visit this place again but not in a hurry - for the same money I would take a look at the Sandals nearby as I think the dining options are better. Thanks to all the staff who made my stay enjoyable.
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Jun 10, 2025Safe and Sound
Couples Negril is a quaint and sweet place, the staff and grounds are amazingly beautiful. We shall return rather soon. Soon Come as the Jamaicans say… It’s always good to repeat and see similar faces.
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Jun 05, 2025
Honeymoon
We spent 7 days at the couples resort. We were not disappointed the food amazing, the staff friendly and helpful. We had a little hiccup with our room and it was promptly resolved and the next day they sent us a fruit platter and candy bowl expressing their apologies. We loved that the venue was smaller than the other ones very intimate and quaint. We meet many different couples. The grounds were very clean which was impressive considering as the foliage. We will definitely be back. And if anyone is considering visiting here I would say look no further this is your place.
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Jun 03, 2025
Paradise with relaxation, good food and excellent staff
Wonderful! Will keep going back. Quiet, food was plentiful and always cooked to perfection. Beaches are always clean. Rooms are clean. The whole resort is is a mini paradise. They offer many activities and have a excellant spa on site