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Hotel overview
Location
Hanover, JamaicaProperty information
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Hotel details
Hotel advisories
General policies & fine print
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Name Changes - Hotel does not allow name changes for any guests.
Note - Minimum check in age is 18 year round
Ratings & reviews
TripAdvisor traveler rating
5676 reviews
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Jul 01, 2025It was OK.
I came to Couples Negril with high expectations as I had gone to Couples San Souci 15 years ago for my honeymoon. I haven’t found anything to beat that yet. Couples Negril was nice and quite small, which I like. The beach….which I chose this place for that reason, did not disappoint. The ocean was clear, seaweed free and calm and the beach was clean. The food wasn’t bad at all but found the breakfast buffet kind of repetitive but good. The only thing I didn’t like was the pastry station. Those may be about 10 bees flying around at any one time, which I could deal with as bees don’t carry germs, but birds would go in and pack at the pastries. Some kind of cover would’ve been good, so that put me off from that section. The service in general was kind of lackluster and slow in some areas. All the people I met who worked there were there were very nice. The entertainment in the evening, though the people were good at what they do it was not very exciting. I did love the steel drums show the best. Couples Negril is orientated around water sports like diving snorkeling and cruises, which was pretty good that I did not go diving. I wrote them an email before I went asking if I could possibly not be placed in a room right next to the road as I heard it is very noisy. Not only was our place right next to the road, but directly in front of our door was the cleaning supply station. It was noisy from about 7 AM till about nine or 10 PM at night. there should not be a room right there. It wouldn’t of been bad as we are usually outmost of the day in the evening but this time I’ve got here particular in June is rainy season so every day for several hours it would rain any time between noon and 5 PM so it’s not like we could go back to the room relax and have a nap though we did go back to our room but we could not relax or have a nap. And even the TV was horrible. The sound quality was like watching an old VSH tape from the 80s. I didn’t feel like paying extra to upgrade as I thought paying near $4000 a couple, for one week, was plenty and for that price I would expect no rooms to be that noisy with a horrible TV and very spotty Wi-Fi. The rooms are clean and the cleaners come out every day to do what they usually do. Though the rooms in no way a four star hotel quality. They are very basic and there was mold in the bathroom. We did go to the local craft market, but didn’t stay as long as I would’ve liked because of the pressure of….come here, come here, come and look at this. I’ll make you a deal. it was nonstop and uncomfortable if they would learn that tourist like to browse at their own leisure without being haggled, people wouldn’t leave as quickly I would spend more leisurely time looking around and buying more things. And then we did have a quick visit to Rick‘s Café when it opened as that like a must do while in the grill Jamaica. We also did the swap one day with Couples Swept away. It was a lovely resort but very long and lots of walking from one to the other. The ocean itself was not as calm and you couldn’t just float on the float beds without paying attention or you would drift down the coast. All in all, I would not return here and I was quite bored by the end of the week, though I am not a person that likes to return to the same place again as I like to see different places and areas and have new experiences.
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Jun 22, 2025
A Bit Disappointing for 5*
Bit of a mixed review really of this hotel. I'll start with the negatives. Not a 5* in our opinion. On arrival, we were asked for a credit card where they take £300 for 'damages' This is refunded on checkout. The rooms were tired and needed updating/freshening up. No bar area where you can sit and chat/play cards/relax in the evening. There is an outside area but if it has rained or is raining, there is nowhere to go. Entertainment is in one of the restaurants where evening dinner is served. If you don't dine in their, it makes it awkward to go and watch the entertainment once you have eaten elsewhere. Mini bar isn't automatically restocked, you have to make your request through the app, the same with booking dinner or trips, although guest services will assist if necessary. Wifi very poor. Drops out quite frequently and especially if there is a storm. The hotel advertises 2 pools but in reality, there is just the one as the second is used for scuba training. We also only found 3 Jacuzzi's which were very hot!! As an A La Carte hotel, it advertises international brands. From that, we assumed there would be branded drinks. Although there were some, there were not many. It was mainly local brands, some were ok, but others not so good. The Positives,.. unfortunately, not too many Food was good. We ate in all 4 restaurants and couldn't fault any of them. Staff were really good and friendly, they work very hard and also happy to help. Plenty of sunbeds so no need to get up at silly o'clock to reserve one (although some people did!!). I don't like to leave negative reviews but we paid a lot of money for this holiday and were expecting something a little more luxurious, especially in the bedrooms, so were a little disappointed. We've previously stayed in Montego bay at a 5* and it was far better than this. The beach isn't the best beach, i've been to better, but it was clean and there were plenty of sunbeds (although we didn't see any doubles). I don't suppose there is much the hotel can do about that though. We were there with friends to celebrate 2 big birthdays and an anniversary, but they weren't acknowledged which was a shame. All in all a bit disappointing so probably wouldn't return.
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Jun 17, 2025Don’t waste your hard earned cash
I was expecting pure luxury,bog standard all inclusive is what my partner and I got ….stayed in 1109 ground floor , when we were taken to the room I thought we had been transported back to the 80s. Sad and very tired rooms, so basic it was shocking Absolutely no information when you arrive at the hotel just give us your credit card Definitely is not 24/7 all inclusive Food is cold and not up to 5* hotel standards Beach that everyone raves about is not brilliant,better beaches at the next cove on 7 mile beach Al in all we paid 6k for 2 weeks here , I would rate this hotel as 3.5* and I’m being generous there . Very small hotel and younger couples I would stay clear unless you can stand boredom Don’t bother with this hotel look elsewhere We have travelled very extensively all over the Caribbean and the rest of the world,this hotel is basically the worst hotel we have stayed in but with a big price tag …. Couples get a grip and invest some money back into the very dated and worn out hotel
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Jun 12, 2025Good but with Issues
Had an enjoyable short stay. The hotel is well maintained and most of the staff are very friendly. The buffet food was good but lacking in variety and choice for a 5-star (not like the nearby Royalton) but the house wine was better than I had hoped for. There were a few minor issues like no beach towels available one morning until 10am which early risers like myself found annoying; my bathroom was tatty in parts and in need of a refurb and my room in Preferred Club was clean but musty; no ginger beer in a hotel in Jamaica came as a shock so couldn’t get myself a Dark n Stormy cocktail; and there was a distinct lack of fresh fish at the restaurants - not once was there an option to have a whole fish on the plate 🐟 which is basic and something people love being so close to the sea. It was only when I moved hotel to a lower star hotel close by did I get a whole red snapper. I would visit this place again but not in a hurry - for the same money I would take a look at the Sandals nearby as I think the dining options are better. Thanks to all the staff who made my stay enjoyable.
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Jun 10, 2025Safe and Sound
Couples Negril is a quaint and sweet place, the staff and grounds are amazingly beautiful. We shall return rather soon. Soon Come as the Jamaicans say… It’s always good to repeat and see similar faces.