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LocationParadise Island - Off Beach
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Guests are required to provide a government issued I.D. when checking into Aquaventure for complimentary use of the Atlantis facilities.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating3248 reviews
Some tips for your trip
Comfort Suites surprised us with how nice the location and accommodations were. Taxis, are worth doing some research. The cheapest quote we had for my family of 4 was $52 from the airport. Some quotes were way more... We stopped at a Super Value and it worked out great. We basically packed our own lunches for our trip. There was a liqour store beside the grocery store with rum for $12 a bottle which is way cheaper than anywhere on paradise island. Bring a soft cooler and you are set. The nicest hot tub is at Harbour Side, they also have a nice pool... it's worth the walk if you are interested. We brought a mini crock pot that allowed us to cook noodles and soup which saved us alot of money. You need to ask for the $100 credit when you check in. And you need to check that they applied it when you check out. If you like snorkling then the best spot is in the lagoon at Alantis right under the man bridge and along the rocks. There was alot to see there, and it is protected when the waves are large
PROS- The Comfort Suites give you access to the Waterpark and the Coral pool and beaches. It is also a block away from the excellent restaurants in the Marina Village, Coral and the Royal. The daily free breakfast is adequate-nothing facy but fine. CONS-This hotel needs a serious update. Shabbly is covered but not the chic. Our room was supposed to be ready for check-in at 3 and wans't ready til after 4. When we asked for a late checkout to compensate the answer was an unfriendly NO. The toliet in our room did not flush and the phone and safe were not working. They fixed the toliet but did not respond to assistance with the phone or safe. The room wasn't the cleanest when we checked in. The white comforter was filled with yellow sweat stains, I asked for a replacement but did not receive one. The floor was dirty particularly around the safe. The breakfast venue was dirty. Theoutside tables were not cleaned after a guest used them, nor were the inside tables. Bird poop covered some of the outside tables. For $400 a night I expected a cleaner, more updated hotel. It was a huge disappointment with the exception of the location.
Watch the fees....before you know it- the hotel reaches almost $1000 Canadian a Night
We originally booked this hotel for Christmas. December 23-30. Traveling with two teenagers. Booked directly with hotel. Room price was decent, then the fees start getting added. Thats where people need to be aware of how much you are actually spending on fees. Atlantis is not "included" you are paying a prime price. Room rate plus 21% tax- okay $5.00 per day per person- so $140 a day plus the 21% tax-okay Then you get the following information. Children 12-15, an extra $44.50 plus 21% per day resort fee. So $376.92 Teenager ages 16 an extra $92.80 plus 21% per day. So $786.02 When we booked our room, we were charged almost $1200 in fees. When I received the email about the extra fees for the teenagers, I asked what the $1200 included. As 21% tax and housekeeping, did not amount to $1200. The hotel could not tell me. That is correct, you do not get a break down of the fees. In the end, this hotel was going to cost a total of $961 Canadian per night. Yes, that is correct- for a Comfort Inn. We ended up booking Harborside at Atlantis, for a two bedroom condo for CHEAPER. In the end, the fees were more then the actual hotel stay. For a two bed hotel room.
plusses and minuses
room was clean ,but there over a week and had to insist on linen change, dining area very old, chairs worn out,but fresh to order eggs were nice, Only wheat bread for toast,no bagels or english muffins, staff very good.
Check in was smooth. Rooms were clean and comfortable. Dining experience was good...food tasty and service prompt and friendly. Stayed for a seminar. The meeting room facilities were good. Being able to enjoy the Atlantis amenities were a great value.