Wish you were here?
Hotel overview
Property information
{{title}}
Hotel details
General policies & fine print
Ratings & reviews
TripAdvisor traveler rating
187 reviews
-
May 08, 2025Not bad but not great
When we first arrived they put us in a dirty room that smelled like wet garbage and the beds looked as if someone had been still sleeping in them. The bathroom was a mess. When I went to the front desk to let them know of the smell they said " Oh that's just how the carpets smell" it wasn't until I explained the rest of the room that they offered to move us to another room. All and all the room was ok, a bit outdated but it's 4 walls, ac and a very comfortable bed. The continental breakfast was alright.
-
Mar 07, 2025Terrible hotel...they don't care!!!
Terrible experience...the toilet wouldn't flush in our room...also the fridge door wouldn't close...we had to put our luggage in front of the door...had to use the bathroom in the lobby...apparently the hotel didn't care about the inconveniency...spoke to manager... Destersera...and she didn't seem to care about our situation...she says since we booked on a different site...she couldn't help us...sorry...not sorry...don't go to this hotel...paid good money to be let down...
-
Oct 21, 2024
Will Never Return!
The place was filthy and unsafe. -Broken/missing light switches w/exposed wires light switches -Mold and dirt on lamp shades -Because of broken light switches, 3 vents did not turn off the entirety of our stay in bathroom areas. -Torn, stained carpet -Broken TV remote -Slow draining sink -Tub backed up while showering to standing water -Broken side entry door/No security -Pull out bed nothing but wires. ( I know they aren't great, but this was awful) -Smelly blankets -Path to beach overgrown -At times, unfriendly/unprofessional staff Incase hotel management responds with any of this being untrue, I do have photos of everything as proof.
-
Jan 01, 2024Average stay
Upon check-in, the disastrous vacation started. Website stated heated pool and spa. I have kids, as do many travelers. This is a must, especially during this timeframe. Nope, pool out of order, spa out of order. Front desk staff you ask? Very unprofessional, uneducated with local attractions or really any info guests requested. Just getting started, paid for a 6 person room, actually booked it and only 3 towels present, needed extra pillows, toilet does not work, etc. To be fair, it’s an average 2 star hotel. My disappointment comes with the price, service, and false advertising amenities.
-
Jan 08, 2023
Sufficient room, poor staff & management
The location of this property is conveniently located on the main strip, right behind McDonald’s and not far from the causeway on/off the island. On the hotels website, they claim that the card you reserve the room with will be charged “one nights stay” in addition to the total charge of your stay, for incidentals. Upon checking in, however, we were charged an incidental fee that equaled the total stay amount, thus taking twice the amount of money from our bank account. What was even more disappointing was the lack of professionalism and care for the guest from the General Manager and others on staff. The GM tried to blame it on the bank, and didn’t take any responsibility for his property. It’s clear that this property feels confident in their ability to bring in new guests, thus not caring much for overall guest satisfaction. The room was decent, the bed was comfortable and the large tv had a clear picture and plenty of channels. The main complaint was in the bathroom, where there was a lot of dust and other particles sitting on top of the towel rack, and inside where the towels were placed. Overall, the property is average, but management cares little about guest satisfaction.