TripAdvisor traveler ratingbased on 195 reviews
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TripAdvisor traveler rating195 reviews
Older hotel in disrepair
This is an older hotel in disrepair. Due to a malfunctioning door handle, my husband was trapped in the bathroom for 30 minutes after midnight. A repairman came with tools and was able to get him out after working on it for 10 or 15 minutes. In the morning the manager said she was sorry but unless we had had to call the fire department she wasn’t going to do anything about it. Also to note, there was old water damage on the ceiling in the bathroom with black mold growing on it.
Poor ownership & mgmt
This one looks good from pics & outside, but a 1 Star once inside lobby & rooms. Lobby smells musky, carpet stains throughout, BEWARE...we were assigned room 411, but as soon as we opened door we saw used towels on coffee table, trash & hotel keys left on counter. The front desk gal was completely alone. She was very apologetic but mgmt had assured her all rooms were ready. They did have another room available, but it took 25 minutes waiting in lobby line (2x) to get room and replacement room. The replacement room had been cleaned, but the bathroom cleanliness was poor, maybe a 4 out of 10. Good looking furniture (cloth chairs) in room had old stains Local Owner & mgmt needs to refresh inside, and get control of room cleanup & notification process. This chain, is hit or miss, this location is a big miss! We love giving great reviews, like 4, 4.5, or even higher. Unfortunately our experience was a 1.0 maybe a 1.5 at best.
quiet, clean, and friendly
We have stayed at this hotel twice now (Nov 2019, July 2020) and have had a good experience both times. The staff is friendly, the rooms are updated and clean, and the location is quiet. Our July trip was a little different because of COVID - they couldn't offer a full continental breakfast, but they did have some grab and go items available. They could use some work on the pool/hot tub area & the fitness center. Everything else has been updated and renovated, but it doesn't seem that they've done work in those two places yet. For example, the water on the decking doesn't drain anywhere, so all around the hot tub was standing water. In the fitness center, the AC was broken so it was extremely hot & humid, and we couldn't get the bike or the elliptical to work (dead batteries?). Overall a clean and safe place to stay.
Great place to stay
The ladies at the front desk were very friendly and helpful. The room was very clean, quiet and comfortable. Breakfast was limited, but only because of Covid19. I was ok with this. The lady on her phone in the kitchen was a little rude when I asked how long to microwave something. But overall this hotel is an excellent place to stay. I would definitely stay there again.
Comfort Suites South on Ventura Drive - totally outstanding experience !!!
Fabulous facility...very neat and tidy, well maintained...extremely courteous & professional staff...my room was perfectly prepared and soooooo quiet on the top floor (away from the elevator)...morning breakfast was a wonderful offering of hot entrees, cold cereals, pastries, fruits, and a variety of beverages. Comfort Suites...definitely comfortable !!! Highly recommend.