TripAdvisor traveler ratingbased on 214 reviews
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TripAdvisor traveler rating214 reviews
Avoid at all cost please read!
I booked a stay here in late May for one night through Expedia, in the booking listing it said that the room could be canceled at no cost as long as this was done by 6:00pm on Friday. I cancelled my reservation on Wednesday and sure enough on Thursday the hotel had billed me for the cost of the room. I gave it a few days to see if the charge would roll off but when it didn't I contacted Expedia to see if they could resolve the issue. About a week later Expedia said that they had made several attempts to contact the hotel for a refund but no one would get back with them and they said that I would have to contact the hotel myself. I contacted the hotel and someone at the front desk said the Manager had a flight delayed but would call me as soon as possible. No one contacted me and I called the number for the Comfort Inn Customer care line to open a case. The agent I was working with said that when she called the hotel they hung up on her twice. The customer care agent said that she is opening a case for follow-up to hopefully get the issue resolved so that is where this is at the moment.
We travel to youth archery tournaments each spring and have stayed at this particular hotel the last few years for the tournament in Indiana. This year has been very different with the Corona COVID-19 virus. We were about an hour out of Indianapolis when we got the call that the tournament had been cancelled. (By the way all of the tournaments we attend (8 annually), had been cancelled.) We live about five hours away. So, with bad storms predicted we decided to stay for one night of the three night reservation and then return home. When I made the reservations I made a non-refundable reservation. Given the circumstances of the country and the pandemic I requested a refund from the front desk-they had no authority to refund the remaining two nights ($158.72). Finally after reaching the manager (Jay Singh), he went on to tell me that they are doing a renovation and have already had 30 cancellations that day. He's trying to run a business and can't be expected to refund guests. I brought it to his attention that everyone is experiencing the same right now (including us). I have called Choice Hotel Customer Relations three times, taking almost two hours each time to reach an agent. They on my behalf have called the hotel each time to speak to the manager to have him agree to the refund. Each time he is not available. Jay did call me from his cell phone to let me know that I have to contact Choice. I KNOW! He keeps telling me he will call Choice and get back to me......it does not happen. I feel that given the circumstances it would be appropriate to offer customers a refund as have all the other hotels, airlines and vehicles that we booked with for the season. I would like to highly recommend that you DO NOT spend your money at this hotel. They have no customer service ethics and apparently do not concern themselves with customer loyalty.
Will definitely be coming back next time I’m in Indianapolis
Enjoyed my stay here for two nights. Great breakfast selection. The staff was very kind and very helpful. The suite I booked was very clean and the beds were very comfortable! Will definitely be coming back.
The facility has been updated. Simple attractive lobby area. New paint and updated bedding etc. Paint job in the bathroom is sloppy. We have stayed in two different rooms, one in August and one in October. The paint in the bathroom of one was particularly sloppy--several big areas of the tub. The hotel was quiet and the staff are kind and very helpful. Breakfast had more offerings for the reasonable price of the stay.
A Hell room & Roaches
We checked in here this afternoonx we got up to the room, the air conditioner sounded like a freight train, ceiling was dripping over the air conditioner, carpet was soaking wet. Tub was nasty and THEN my husband saw what looked like a baby roach!! We went down and got our money back, clerk was apathetic, guess they knew they had roaches! If you love yourself and family for the love of God do NOT CHECK IN HERE!!!