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TripAdvisor traveler rating863 reviews
5 star front desk
My wife and I spent almost 3 weeks at the hotel. The staff was amazing to us from day 1! One of the bartenders was so nice to us! Always remembered our drink. (Captain and sprite) thank you all for the kindness and the complimentary upgrade for our stay! You all were amazing during the lovely COVID!
Mr. Craig Shults
Got in late, had problems with card lock on room, night clerk made second set of keys with no luck. Told her I was just here for the night traveling for work, she upgraded my room and let me in so I could get some sleep. Very helpful and polite, even got my sense of humor as we laughed about the situation. Room was clean, quiet and very comfortable, bed a little harder than used to but still, will definitely stay again when in need of a room in Little Rock, AR.
This is by far the nicest and cleanest Hotel I have EVER stayed. I wiped literally everything down (due to Covid 19) there was No discoloration or filth of any kind. The staff were so so nice. We will be back! Stay safe and enjoy everyone! All the love
It was so bad we opted to sleep in our car at a gas station than stay in this “hotel”...
We were planning on staying at the Comfort Inn & Suites Presidential in Little Rock while traveling across the country for a move. Our stay was cut extremely short (to about 30 minutes) because the “hotel” was absolute garbage. We literally opted to sleep in our car at a gas station to avoid staying at this “hotel”. Even though the “hotel” says smoke free, EVERYWHERE and EVERYTHING smelled like smoke, sweat and filth. The elevators smelled disgusting. The hallways smelled disgusting. The room smelled disgusting. As for the quality of the room itself, the walls were paper thin and the door looked like it was about to crumble. The beds were rock hard & lumpy, and there was hair on the floor that did not belong to anyone in my family. There was also water in the tub when we arrived in the room? Further warning, the area immediately around the “hotel” is horrible and their is absolutely no security. After we checked in and got inside the room, we went back to the car to get some food. When we got to the car in the “hotel” “garage” we were greeted by someone trying to steal our U-Hall... they were literally trying to detach our trailer from our truck and hook it up to their truck. There were no cameras in the “garage” and we almost lost everything. The only redeeming quality was the front desk staff. The woman who worked there was so sweet and deserves any and all funds this garbage “hotel” somehow manages to bring in... seriously aside from her this place was absolute trash. Do not waste your time, money, energy, etc.,
Excellent Customer Service!
We were in town for a baseball Tourney and stayed overnight here. We packed up the next morning to head out for the game the next day and unfortunately did not check the fridge before we left. We had grabbed a bit to eat and my husband just happened to ask if I had grabbed his bottle of Knob Creek 9yr from the fridge and I had not. We immediately called the hotel and spoke with Zach and headed back to the hotel. As soon as we arrived Zach took us up to the room but the bottle was no longer in the fridge. But Zach assured us he would get with housekeeping and find it, and he did! Zach did great job of reassuring us and handling the situation! Highly recommend this hotel and Zach!