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Solid hotel, location lacking in amenities
Solid Marriott. We had a junior suite on the seventh floor with great views. The airco wasn’t spectacular but opening the window did the trick. Comfy bed, fast WiFi, good shower. The location on top of a hill was great for the views, but there are no amenities nearby. You have to drive for dinner, breakfast, etc, if you don’t want to stay at the hotel. It was also a bit unfair to charge for parking at a hotel completely inaccessible without a car and with beyond ample parking.
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Tasteful Upgrades - Beautiful Location and Views
It had been a few years since I stayed at this hotel, so I was pleased with the tasteful upgrades, to include a wand in the shower which my wife appreciated. A Titanium Elite BonVoy member, our room was on the executive level with the concierge lounge. Front desk staff were excellent and both check in and check out went great. Housekeeping staff and managers were great as well, along with staff in the lobby lounge and in the concierge lounge. A couple of items - breakfast in the lounge was great. Evening snacks were not on par with what we had seen in other Marriott lounges. No meats whatsoever, not on the cheese board, nothing hot, just fried pickles, cauliflower, etc. Additionally, there were no labels on anything in the lounge at all. Not on coffee/beverages, not on food, etc. Just strange when even Residence Inns, Fairfield Inns, Townplace, etc. all have labels to indicate what is being served. For the renovated rooms, a small table in front of the couch would be useful.
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Aleena was Great!!!
Aleena was quite helpful! I had trouble with a reservation and she helped solve the problem!!! I will stay at the Colorado Springs Marriott in the future just because of her. Obama assisted her and helped solve an issue. Both were professional and very kind and understanding.
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Scenic & customer oriented
Aleena & front desk staff were very kind & helpful. Outstanding service! The restaurant was very service oriented & the food was great. The scenic views at this hotel & rustic lobby makes it very unique & worth visiting for a wonderful experience.
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Exceptional Check In Experience
My stay started off on the perfect note, thanks to Betty at the front desk! She helped me do early check in super tired from all the flights. She was warm, welcoming, and incredibly efficient during check-in. She made sure everything was seamless, answered all my questions with a smile, Her friendly attitude and professionalism truly set the tone for a wonderful stay. Thank you, Betty, for making me feel so valued as a guest—I’ll definitely be back!”