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438 reviews
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Jan 04, 2025Poor Quality, Noisy Train
This is one of the worst hotels I have stayed in. The elevator was broken and we were on the 4th floor. The entry door to our building was broken and left open all the time (cold, energy waste, and bad security). The pool heater was boken, so it was freezing and closed. Picked this hotel because it had an EV charger, but it didn't work either. Dirty floors. 2" cockroach in hallway. Our room backed to train tracks and kept us up during the night. Asked to move to the front away from train, but was told all those rooms had not been cleaned, that sounded bogus and they could have cleaned one and then let us switch later in the second of our 4 night stay, but the person at the front desk looked irritated and didn't want to help. This should not be included in the Best Western brand - really hurts your reputation. I've stayed in your Sure Stay brand hotels that were much nicer than this hotel.
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Dec 17, 2024Great location but awful facilities
The location to colonial Williamsburg is superb and the staff friendly, making do with what the have. However, so much is awful about this hotel. The first floor entry door was broken in the open position. Wildlife could wander in or homeless, not to mention 30 degree outside temperatures. The bathrooms were so disgusting from deferred maintenance that no one would use the showers--and we had a rooms. The gaps in the bedroom entry doors were large enough for cameras and peepers.
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Dec 12, 2024
Old hotel in need of major upgrade
View of the hotel from the street is nice. That's where the fun ends! This hotel is in need of a major renovation. Popcorn ceilings throughout...say no more! Biggest problem is security. Most of the access doors don't lock or are broken. The large slider on the lower level to one of the hallways is broken and remained open ALL day and night! The room we stayed in, #167, was clean but was in need of serious upgrade. Carpet was old and torn. Tub in bathroom would not drain. Sink was leaking. Ceiling in bathroom was crumbling, cracked and falling apart. The door hinges and jams were rusty and had just been sloppy painted over. Terrible!! This place is one of the closest hotels to Busch Gardens entrance! Too bad! Could be a gem!
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Dec 10, 2024Cute clean hotel
Located a very close drive to Busch Gardens Williamsburg. This hotel was clean, the free breakfast was good, and the front desk staff was so very friendly. There were plenty of fun shops and restaurants nearby. Would definitely stay again!
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Dec 09, 2024
Satisfied
Was a nice hotel, comfortable beds with plenty of pillows, very pleasant staff that were willing to listen and help with whatever the need was, they cared about their guest and their stay. Would stay here again. There were 4 of us together and we were able to get a room with a door between us and we just had a really good time.