TripAdvisor traveler ratingbased on 218 reviews
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TripAdvisor traveler rating218 reviews
My husband is working in the area and while looking for a longer term place to stay we've stayed in many of the hotels in Williamsburg. This one is by far my favorite. We even stayed at the Bluegreen next door and while that one is very nice, I would choose this hotel over the more expensive places. The rooms are clean and smell nice and clean when you walk in the door. Some hotels have pictures that look great but you walk in and the smell doesn't match. The most important thing that they have here is a caring staff, especially Debbie. They are all friendly and helpful from the maintenance man we meet the first night to the housekeepers. That makes a huge difference! The maintenance man talked to us and helped us out and that's impressive. We didn't have to ask he just knew and approached us. I don't know his name or all of their names but I am thankful for them all! The restaurant attached,Maria Bonitas has the best tacos I have ever eaten. I like there street tacos and the regular tacos. I love the indoor pool too. I know where I will always stay in Williamsburg when I need a place to stay again. I've tried enough of them and too many problems at many of the hotels that you dont know about until you get there. I really appreciate the people here, thank you for all you do!!
From the minute that we walked in the door, the experience was amazing. Tasha at the front desk was helpful, professional, and friendly and she continuously went out of her way to help us. The staff went out of their way to accommodate us and the hotel was extremely clean and right around the corner from Historic Downtown.
The hotel is close to everything I wanted to do, and it was super clean. The price was great for what you got. The indoor pool was HUGE, the room was a standard size, but there were plenty of clean towels, the linens were clean and fresh, the room smelled clean, and the staff was amazing! Tasha and Justin were the best.. thank you for a great stay!
Worst Best Western I've Stayed In
The only reason I didn't give this property one star was because of the lovely staff who were very kind and accommodating. The rooms were clean. This hotel needs a facelift in a bad way. The first floor is completely mildewed and all the doors leading to the courtyard are broken. Although it is advertised that there is a Hot Tub, it has been sealed over and now hosts a table and chairs. Was completely locked out of our room for over an hour, due to the modified door lock malfunctioning and failing to disengage the lock. We were switched to a different room (after literally breaking into our previous room and retrieving our items), which had a strange smell although it was a Non-Smoking Room. Due to this nonsense, our itinerary for the evening had to be completely scrapped. Did not get any sleep due to the raucous which was the hallways and the dogs that WOULD NOT STOP BARKING. I feel utterly ripped off for paying what I did, when I could've gotten the same experience at a road side motel. Would not recommend to anyone, and is a disgrace to the Best Western Name. In short, don't stay here.
Our family had a great time- friendly and helpful staff that went out of their way to assist, kids enjoyed the large indoor pool, close to all the sites! We recommend this economical and comfortable stay.