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Hotel overview
Location
Downtown RenoProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy:
A valid credit card is required for incidentals deposit, to be authorized at check-in. Deposit amount will vary based on length of stay and will be released if no charges are made to the room (timing of release varies). Suites may require additional deposits.
Cash deposits will not be accepted.
Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
General Information:
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Resort Fee - A mandatory hotel-imposed fee is charged and collected by the hotel either at check-in or check-out.
Hotel Mandatory hotel imposed resort fee inclusions:
- In-room Keurig® coffee maker with Starbucks® K-Cup® Pods
- Unlimited local and toll-free calls
- Airport shuttle service
- Fitness Center access for two daily
- Printing of boarding passes
- Notary services
- Self-parking
The above list may not be comprehensive. Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.
Ratings & reviews
TripAdvisor traveler rating
7240 reviews-
It is what it is, a little run down
Without a doubt the hotel is run down. But is not that bad. The most frustrating part is the confusion and disorderly signage and trying to get from point A to point B. My room was nice, clean and everything I needed. Almost all communication is done by texting and makes it easy.
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Did not feel safe
I did not feel safe at this hotel. Homeless people hanging out by the tower elevators. Last night I was there around 1130pm, "housekeeping" tried to enter my room - they didn't knock, they did not announce themselves. They hadn't cleaned my room for 2 days and earlier I called to complain and just requested towels. Towels were brought up but I declined cleaning as I was leaving in the morning. Called to complain and he said STAY in your room and he will contact security. After about an hour the knocking happened again. I did not sleep well.
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Trashy! Think Sands Regency trashy but at the GSR/Atlantis Price!
So disappointed in our stay here! The website didn't say the sky tower was so removed from anything we weren't going to keep going back and forth worth kids. Even at a discounted rate it was not worth the cost. It smelled! Beds were wore out and linen was thin.
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Circus Circus Reno
Our stay was amazing!! The communication was awesome. I loved the north tower, I will always request that. Room was nice.
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Adequate
Long slow check in, I was told the incorrect price for the room, blackout curtain was broken off and missing, long night of drunk people yelling in the hallways. Room was clean and functional, smelled ok. Cost 200 instead of 129 as desk person incorrectly told me the price would be the same booking through the front desk.