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Hotel overview
Location
Downtown RenoProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy:
A valid credit card is required for incidentals deposit, to be authorized at check-in. Deposit amount will vary based on length of stay and will be released if no charges are made to the room (timing of release varies). Suites may require additional deposits.
Cash deposits will not be accepted.
Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
General Information:
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Resort Fee - A mandatory hotel-imposed fee is charged and collected by the hotel either at check-in or check-out.
Hotel Mandatory hotel imposed resort fee inclusions:
- In-room Keurig® coffee maker with Starbucks® K-Cup® Pods
- Unlimited local and toll-free calls
- Airport shuttle service
- Fitness Center access for two daily
- Printing of boarding passes
- Notary services
- Self-parking
The above list may not be comprehensive. Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.
Ratings & reviews
TripAdvisor traveler rating
7248 reviews
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Nov 30, 2024Kids screaming and knocking or hitting out door in the hall!!
Normally I don’t complain!! It was the worst stay we have ever had at a hotel. Kids running and screaming in the hall. Kids kept knocking or hitting our door. One kid screamed off and on til 1:30 am!! Every time I started to call the front desk it would die down so I let it go and crawled back into bed. Then it would start again. I opened my door one time and asked if they could quiet it down people are trying to sleep!! They did for 5 min then back at it again. Where were there parents???? Nowhere in sight!! The room was good!!
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Nov 09, 2024Fun for all ages
They have definitely improved the rooms. The beds are great, pillows are soft and fluffy, and the water pressure in the shower is amazing. The price is great and offers so much food, entertainment, and arcades. I love that they still have the circus performances.
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Oct 30, 2024Needs alot of renovations.
Used to enjoy coming to downtown Reno. Circus Circus needs a major renovation. For the kid's, The play area is pretty big to keep them busy. Food court there has okay selection for most people. Casino floor lost alot of slots and no live tables now.
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Oct 23, 2024House keeping ignored 'do not disturb' sign
House keeping banged on my door, wouldn't leave, even though I had the 'do not disturb sign' out and I had requested 'no house keeping' during my two night stay when I checked in. I mentioned it when I checked out. They provide a free shuttle to/from the airport which anyone can use, even if you are staying at another place near The Row.
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Oct 20, 2024
Absolutely Terrible Experience – Avoid Circus Circus Reno at All Costs
I recently stayed at Circus Circus Reno for a week, and it was one of the worst hotel experiences I've ever had. We were in town for a wedding and, due to some miscommunication, ended up booking this hotel for seven nights. I booked through my Capital One app; the prices seemed attractive, but I deeply regret not choosing my initial preference, the Atlantis Hotel. From the moment we arrived, it was a series of disappointments. Finding parking was a nightmare, and valet service was unavailable throughout our stay. Exhausted from a 24-hour journey—including a flight from South Carolina to Las Vegas and a seven-hour drive to Reno—we arrived at the front desk only to find no staff in sight. The self-service kiosk instructed us to see an employee, but we waited ten minutes before anyone showed up. When an employee finally assisted us, we were hit with unexpected additional charges: a $300 resort fee for amenities like Wi-Fi (which was slower than 3G), access to a gym that was closed, and free faxing—who even uses fax machines anymore? On top of that, a $100 deposit was required. We were also offered a room upgrade for $120 extra to be closer to the elevators. Feeling cornered, we accepted our original room and received vague directions to find it. Navigating to our room was a challenge. Several escalators were out of service for the entire duration of our stay, making it even more difficult to get around. I have mobility issues, and there was no assistance with our luggage. We trekked up and down multiple flights of stairs, and by the time we reached our room, I was in significant pain. We wanted to grab a quick meal for our 11-year-old son, who had been incredibly patient throughout our long journey. We were told that Habit Burger and Cafe Central were open. However, upon reaching the food court around 9 PM, everything was closed. Habit Burger is apparently closed on Wednesdays and Thursdays, and no other options were available. Left with no choice, we ended up at Cafe Central (see my separate review on that disastrous experience). The next morning, I spoke with the front desk manager about our numerous issues. While they did change our room to a more accessible location, there was a noticeable lack of empathy or effort to address our other concerns. Maid service missed our room for two days, and we had to call repeatedly to get fresh towels and toiletries. We decided to try our luck at the casino, hoping to salvage some enjoyment from our stay. However, drink service while gambling was almost non-existent. When we did manage to get a server's attention, our orders were often wrong or took so long to arrive that we had already moved on. Over the next few days, I attempted to speak with higher management, including the general manager. Communication was a struggle; I was passed between staff members, some of whom didn't speak fluent English. Despite multiple attempts to reach the food and beverage manager at the Silver Legacy (which is connected to Circus Circus), I never received a response. Adding to our disappointment, we loaded $60 onto an arcade card for our son, only to find the arcade closed every time we went. The entire hotel seemed understaffed and poorly managed. The food court was abysmal, with terrible service and eateries that were never open. In all my travels, I've never experienced such a lack of customer service, especially in a hotel owned by Caesars Entertainment. Do yourself a favor and choose a different hotel. Any other casino in Reno would be a better option than this poor excuse for hospitality.