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Hot in Cincinnati
Hotel staff were very nice. Cleanliness of hotel was very good. Breakfast was below average. The major issue in my first room was the air conditioning. The room was 76 degrees. Do not get a corner room. My second room was only marginally better. I had the AC set at 67 but the room was at 72 to 74 degrees depending on the time of day. It was hot. Temperatures in the 90's. So, a cool room was a priority to me. I'm a multi unit business owner. The AC is a concern. The staff is aware. So, that makes leadership the problem. Sorry, Marriott, I expect better.
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Laurie Made Our Stay Extra Special!
Laurie at the front desk was absolutely wonderful! I asked about the Otis Spunkmeyer cookies we had 5 years ago when we celebrated our wedding at the Marriott, and she went out of her way to find one for me. It may seem like a small gesture, but it meant so much and brought back special memories. Amber was also incredibly kind and helpful. Both ladies made us feel truly welcomed and valued. Exceptional service—thank you, Laurie and Amber!
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Great location. Wish the walls were thicker
This hotel is in a great location for VOA, IKEA, Top Golf and other amenities. We were here for a soccer tournament. The hotel is pricey but close to the fields. I liked the athletic breakfast and staff were great. Bed was comfortable. Room was clean. Great free parking. There was a quiet sign out from 10 pm to 6 am I believe that was a good idea but the noise between rooms was loud. I don’t think the walls were thick enough. We could hear talking in the next room. Also, a shower in the next room was used at 5 am. It was so loud it woke me up as I thought someone was in our shower. It scared me. I could also hear traffic outside and I don’t normally get bothered by all this. The walls must be so thin. So for all the positives the noise level disappointed me.
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Gravity Media - Caputo
Hi , i would like to thanks everybody in your hotel , i come in your hotel since 2021 and everytime i can sleep well and rest after work, the people at the breakfast are nice , and the people at the front desk are great : specially KATIA who helped me a lot and gave me my favourite room! She helped me with bonvoy app! She is very professional, reactive!! I hope i will come back next year! Many thanks
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Hotel Staff
Hotel is alway nice and clean. Staff are always very helpful. Katya was on the front desk, she was lovely to deal with. Very professional and always happy. The facilities were also good and look well maintained. Breakfast staff also worked very hard and tried their best to help me whenever I needed anything.