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TripAdvisor traveler rating
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Excellent service
Betty Brown our server in the M room was outstanding to say the least. Such a wonderful soul. She represents Marriott level of service
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Only hotel I stay in Charlotte
This is the only hotel I stay while I visit Charlotte for work- Friendly staff 24/7 lounge on the first floor Next to a shopping plaza Only issue is parking. If you’re arriving late - you’re going to struggle since they share a lot with the AC. However parking is free - no valet and super accessible. If you’re a foodie - you aren’t too far from some great places to eat
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An amazing hotel for the whole family
Great hotel just a short walk away from South Park mall. Pet and kid friendly, with a pool and three jacuzzis. So relaxing. Room has free WiFi, a tv, a lounger couch, mini fridge, desk, cabinets, lots of lamps, small desk for couch, and free washer/ dryer near the fitness center. The restraunt in the hotel is a great place for a romantic couple to have a luxurious meal and a glass of champagne. There is also a kids menu in case you bring your family.
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Came for a wedding… left with memories for a lifetime.
Came for a wedding and experienced the ultimate in customer service. We were just wowed at every step. From the front desk, to housekeeping, and especially Nia V in the Concierge lounge… the people were just above and beyond. No words can express the gratitude for their wonderful attitude and customer service.
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Home away from home.
I travel to Charlotte for work every week and this is my favorite hotel by far! The staff is what pushes it over the edge for me as far as some of the best hospitality I have had! I appreciate them treating me like family! Every department has fantastic employees and the company should be very grateful!