TripAdvisor traveler ratingbased on 5483 reviews
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General policies & fine print
Check-in Policy: Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy: Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy: This hotel cannot guarantee a spring-break-free environment.
General Information: Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating5483 reviews
staying here during the pandemic
I am not sure if the staff was frustrated working with this pandemic going on, but Justin who worked in the front to carry our baggage up was THE ONLY NICE staff member it felt like. We couldn't use the pool, they couldn't clean our rooms, and when speaking to different staff members it seemed like everyone was upset and kind of rude. When I asked the front desk why I was charged parking for two days when we only had our car there the first day they were rude and said it was already marked down for two days. When I asked why I had other charges on my room or fees they had no logic answers and just seemed frustrated. Our server at the restaurant was happy, but we paid for a bottle of wine that he also could not pour for us and my steak was was not good. Over all, I thought they would be a lot better during these crazy times. & Justin, was awesome!
Memorable Birthday Celebration
The location is so perfect! We came with friends to celebrate my birthday. We LOVED sitting outside on the lounge chairs looking out at the beautiful bay. It is was a perfect place to have lunch and a drink. We enjoyed being able to walk on the sand around the bay. Because of COVID, staff all wore masks and are super sweet. Also, the view from my room was incredible! We ordered room service and ate on the balcony looking out at the amazing view. Definitely a memorable birthday. Myla
My husband and I stayed at the Catamaran for two days for my husbands birthday. We had such an amazing time, it was a nice little getaway. The people are so nice and seem to really enjoy what they do. The employees that work outside where the chairs are, are so helpful and really show they care, I wish I got their names. When we checked out Justin helped us with our bags and was so nice and friendly. I’m very happy with my experience here and will be definitely coming back in the future. Thank you!
Amazing location and friendly staff. Rooms are dated could use some upgrading. Grounds are beautiful full of tropical flowers and plants. They have koi ponds, parrots and ducks on property. The lawn is great for hanging out with the sandy beach out in front of the resort.
Bay Front Suite
Lovely bayfront suite, very much enjoyed the view and the hotel staff is beyond nice. We opted for the late check out, and also enjoyed room service. Would recommend this hotel for families and a nice weekend vacation.