TripAdvisor traveler ratingbased on 9910 reviews
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General policies & fine print
This Is An Adults-Only Resort - The minimum age for all guests is 18 years old. This is closely monitored, checking identification of all clients upon check-in.
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating9910 reviews
We've been to multiple resorts. Catalonia did well with offering a good experience with limited resources. All of the staff were excellent. Pool bars, beach, gym and spa were all available. We look forward to coming back once the shows and night club are able to be open to have the full Catalonia experience.
Trip to Mexico 202
Hello there, Thank you so much for the excellent service we received while staying in your hotel. The staff was absolutely wonderful. The hotel was clean and comfortable. We had a wonderful time even during this strange time of COVID-19. We know that it was not easy, but you did your best and it showed. I loved the breakfast and especially the variety of juices. Thank you! I would suggest some improvement on lunch and dinner meals. I would love to come back to Catalonia soon. Thank you.
Extremely nice people and very clean property but the food a little dissappoting
Extremely nice people and very clean property but the food a little disappointing. Every interaction we had with the staff was very pleasant, the property is impeccably clean. The Spa was great and my compliments to Alma and Esperanza for such great service, the was a third massage therapist that I can't remember the name. Everything was perfect but the food could be better, some of the dishes were cold and not to the standard of a high scale resort. I will definitely come back, thank you.
The staff is excellent
The staff is excellent. Rosa on the beach is funny, helpful, knowledgeable and efficient. I staff at the restaurant and bar and check in are all very efficient, friendly and knowledgeable. The food choices on our visit due to the coronavirus pandemic and the quality of the food itself was like three stars. And like many of the other reviews on this property it is correct that the rooms on the first floor are dark and damp because all the room towers are in the jungle, which is really quite beautiful. And we did have a lot of noise above our room. So I would concur with the recommendations to have a room on the top floor.
Had an incredible stay. The pool and swim up bar is great. The beach is beautiful and close. But the service is the best part. The bar staff went out of their way. The entertainment staff made all of the activities fun. The wait staff always met us with a friendly greeting and made every meal great. I was worried about the limitations due to virus protocols, but I think it made the resort even better. We didn't ever have to wait for a drink or food. Jesus, bartender; Carlos, waiter; Rosa, entertainment; Ricardo, bartender; Daniel, guest services, were a few of the staff who really made us feel like royalty. If you are a golfer, ask Daniel to schedule a round at the Riviera Maya Golf Club. It's definitely worth it. I will definitely come back.