Hotel overview
Location
TulumProperty information
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Hotel details
Hotel advisories
General policies & fine print
This Is An Adults-Only Resort - The minimum age for all guests is 18 years old. This is closely monitored, checking identification of all clients upon check-in.
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
9886 reviews
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Apr 15, 2020Heavenly respite in the middle of a Canadian winter
Were there in mid-February for the 3rd time. Quiet, low-key vibe is great for us. The room has always been wonderful (this time a/c wasn't working properly but was fixed within 30 minutes). Great dining variety at 6 different locations (not including the one for upgraded guests). The large pool is impressive but we are beach people. There has always been enough beach chairs; no need to mark your spot at 6 am. Beach is spotless. There used to be a seaweed problem but there is now a tractor that harvests all of the seaweed well before sunrise every day. We can walk the beach for a long distance in either direction. If you want an ocean-view room don't go here; there aren't any. All rooms face a central forest-covered plaza which has a walkway between the lobby and the pool/beach area. It's a thoroughly enjoyable walk end-to-end through the foliage, and viewing all of the critters we see: coaties, iguanas, birds, the resident cat and the resident great blue heron who lives on the cenote pond next to the lobby. Take this walk after dark also on the lighted walkway. In all of our visits we have never encountered a mosquito or any other bug. We have never been approached by a time-share salesperson, although on our first trip we were directed to a resort employee who had a resort map and explained to us where everything was. There have always been only 3 vendors on the beach but they do not solicit; they wander quietly for a few minutes then leave. CRT is our go-to spot. We will be back next February for round four.
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Apr 14, 2020
Relaxing vacation
My wife and I went here in February, before the Corona virus reduced air travel. this place has the best white sand beaches.. very relaxing pool side area with walk up bars and restaurants within steps of the pool and beach. Overall a very relaxing vacation. the only negatives were the fact that they did not have top shelf liqueur and you couldn't even pay extra for it.. They wanted you to tour the facility first, sales pitch, etc.
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Apr 01, 2020
Fun place
Great place--been a few years since I was there-great beach. Beach service was great---water is excellent--walks on the beach each direction are excellent. Topless is allowed. Would like to go back soon.
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Mar 30, 2020Catalonia Royal Tulum - a vegetarian's view
Overview: - Lovely Hotel, fantastic staff, great location, pristine beach, clear perfect sea, food management questionable. After reading a previous post suggesting that this hotel is not suitable for vegetarians, we were obviously very concerned. I immediately wrote to the hotel asking for reassurance that we would be catered for. I received a very reassuring response from Daniel, whom we got to know very well later on. Previous posts have described the merits of the Hotel, layout, lovely treelined walks to the beach, animals, beach, etc, so I will concentrate mainly on the staff and food. The staff were exceptional. We were welcomed on our arrival by Arturio who booked us in and helped us get a room on the upper floors. We wanted this as we were there for 14 nights and there is more light at the top - the lower rooms can be a bit dark. The room (1203) was great, roomy, clean, bright & colourful (not smelly), minibar stocked with drinks, savories water, etc. which was replenished every day. There were several venues to eat at different times of the day which did not require reservations. The Mexican and the Italian had very limited vegetarian choices and the food was very bland. The Asian was the best food for us, but unfortunately the seating arrangements were ridiculous. It was more of a lounge bar seating where the table was too low and the chairs were unsuitable for dining (you couldn't get your legs under the table!). It was also outside which was good and with no mossies worrying us this time of the year. I should say they were willing to offer some alternatives for us, but when you look at Mexican and Italian food alternatives it's really all the same (pasta is pasta no matter how you change it's title). The real issue is the buffet which is used more at breakfast and lunchtimes (as well as evenings). Food labelling was present but not always accurate. We found on several occasions the wrong label by the wrong food (potatoes labelled beef!). Also they were incomplete. It would describe a salad but omit the tuna, for example. None of the labels indicated whether the food was vegetarian or not. The worst issue was the terrines which were divided into two with vegetables in one half and meat or fish in the other half. Obviously all the steam, condensation and smells mixed together so often we were unable to have the selection we wanted. I think this is very poor food management and is unacceptable in a modern hotel. I would worry about people with food allergies. We had to ask regularly if the food was vegetarian and apart from the fact there was a language problem, they obviously don't get what vegetarian food is. I also asked whether the lovely little desserts contained gelatin - no chance getting an answer on that one! On the second day we reported our concerns to Daniel who is Customer Service and he proved to be the gem of the hotel. He said he would sort the issues out and helped us as much as he could. Things improved in the specialist restaurants immediately, but sadly he couldn't influence the chef to improve things in the buffet. There are two buffets, one by reception and the other by the pool. Also by the pool is a pizza / burger cafe which broke the monotony, but again the food was bland. The service was also very slow here. The other gem of the hotel was the juice bar on the beach manned by Wilbert who made fantastic juices. The pool was a good size, enjoyable to use and had a swim-up bar. I went for a walk on our first day to the pool at 9am. Not a free bed in sight and no guests in sight either! This carried on for a few days until the guest numbers started to dwindle due to Americans returning home I suspect because of the Coronavirus. Overall, a good holiday, lovely Hotel, great staff, but get that buffet sorted out, because that is what would stop us returning there again.
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Mar 27, 2020
Just the vacation we were looking for
We really enjoyed this resort. All the staff were excellent! The resort was very clean and the food was delicious . We thought it might be a lot of walking but it wasn't bad at all. Beautiful pathways and cute animals along the way. We don't like big resorts, so this was perfect. It was just big enough to have the to have luxuries we wanted. The entertainment also was perfect for us. We were not looking for a party resort just a relaxing vacation with a beautiful surrounding and this hit the mark for us. The beach was really nice and seaweed wasn't an issue. My only complaint was that the water was a little bit rougher than usual. This was unusual for the time of year but we still enjoyed the beach. Once again, all staff were excellent with a special shoutout to Quetzabel Virginia jimenez Lopez who had the biggest smile and greeting for us at breakfast and then again at lunch. She made us feel very welcome. We would recommend this resort and we would go back. Thankyou all for a wonderful vacation. Raises for everyone!