TripAdvisor traveler ratingbased on 13452 reviews
LocationPunta Cana - Beach
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General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
*Important Information for our guests*
The Dominican Republic imposes various restrictions each year for Easter. The restrictions usually begin the Thursday prior to Good Friday, and run a few days past Easter Sunday. The following regulations may be enforced:
*Motorized and non-motorized watersports may be banned
*Alcohol consumption may be restricted (most resorts obtain a special permit which enables them to serve alcohol to non-native persons during the ban)
*Music may be limited or silenced
These rules are designed for the safety of everyone, as beaches get extremely busy during this period.
Ratings & reviews
TripAdvisor traveler rating13452 reviews
If you plan to visit this resort, please don't. the service and attention is bad they do not treat the Dominicans well they are so rude and offensive to them we receive a lot of mistreatment and racism from the employees and security called Alexander in the main pool that man offended us and spoke badly for us all our stay at the hotel we went to customer service and they did nothing they ignored our complaints because it is a hotel that does not care about the customer and less if you are Dominican. I am disappointed with this hotel. I will never come back. I regret that I had my vacation here. I would never recommend it to anyone. I have photos of security that mistreated and offended us. Regarding the covid protocols, they do not have any, they do not clean the table or the chair in the restaurant, they do not have any distance from the people at the table, they do not take your temperature in the restaurants and all tables are surrounded and crowds in the pool and bar The employees do not disinfect anything, chairs, tables, or utensils that they use to prepare food or drinks. It is not a safe place for this situation. I Visited another hotel chain in Punta Cana a week before, where the covid protocols existed and it was a safe place. trustworthy. This hotel in Catalonia was not ready to open, they are putting customers at risk and they continue to ignore the protocols that the authorities require to them.
at resort Aug 31 to Sept 6 2020 - already want to leave
Resort is beautiful, food is terrible. I am in a renvated room, bed very uncomfortable. As for Covid protocals, there are none. No one from the resort is enforcing the wearing of maks, even in the buffet. I complained 5 times, asked a staff member Tatiana to ask people to put their mask on. She told me to be quiet. Do not go to this resort any time soon. Also, the mosquitos are terrible. I assume because no fogging during the closure. I would not stay here if I won a free trip.
I stayed at Catalonia from August 23rd to 30th it was a good trip the food was not the best and repetitive. My boyfriend and l love the waitresses named Carolina Moreta and Carolina Polanco they were the best. They're so pretty, nice and charming blessings to them. We also loved Nirson the waiter and Yoan the receptionist they were so patient and understanding. They were all welcoming thank you for everything!!
Returning to normal
We went knowing that there would be limitations according to other reviews. But I was satisfied with many things like: cleanliness and security protocol. The breakfast and lunch buffett must improve I did not like it. Despite this we had a good time and appreciate the effort of the waitresses to provide a service despite a limited staff. The hotel was very quiet with low occupancy as people are now starting to travel. I was looking for tranquility and I found it. I also liked that they have a path in the sand for wheelchairs and also a special beach chair for them
Worst food ever !!! You will starve to dead
The hotel and service are excellent, we have great a time thanks to Pedro Maria and Ely Jazmine from the restaurant. The only downfall of the resort is the food ! The buffet is extremely disappointing, you’ll find better food in a Chinese buffet. Even the on the thematic Restaurant is really bad , they can’t even cook a fish the right way. Food has no taste, blank , the juice they offered are powdered juice ( tang ) , not variety on the menu at all , the same thing for breakfast everyday. The mangu was blank and cold , the salchichón was Raw, they don’t have fried cheese. Overall the food sucks , even some of cooks and owners are from Spain their paella was the worst I’ve ever tasted. The only good food was the pizza from the pool. Be prepared to starve to dead or just eat pizza. The meat for the hamburger is boiled , they don’t even throw the bread on the grilled to warm, they give you the bread straight from the bag , no lettuce , no tomato for the hamburger , just meat and cheese not even Melted. Sushi is not fresh , out of a box from the supermarket. The white rice from the buffet was a mixed of Raw rice and overly cooked.