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Great resort with excellent staff!
This is one of the best resorts I've had the pleasure to visit- great rooms, super helpful staff including the Concierge Andy AND our dinner server Jose A! The grounds are beautiful including the golf course and vineyard and what a wonderful surprise to see the farm animals. Can't wait to bring my grandchildren here!
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An elegant retreat at Carmel Valley Ranch
We enjoyed a relaxing long weekend at Carmel Valley Ranch in Carmel, CA. We had a beautifully-appointed suite, which was gorgeous and spacious. Breakfast at the Valley Kitchen was delicious. It’s convenient to have an excellent restaurant on site.
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Mouse & Droppings in the room
We had an unfortunately unpleasant experience at Carmel Valley Ranch. Our trip was unceremoniously cut short after we discovered a mouse living under our bed and its droppings covering my wife’s shoes and water bottle. We could see the hole the mouse was going to and from our room in the wall behind the bed, and judging by the droppings he’d probably been coming and going for quite some time. The hotel staff did begrudgingly offer to move us to a different room adjacent to the room we were in, but since the building already clearly had a mouse problem it seemed silly to just move to another room that shared a wall with the room we were just in. Otherwise the stay was quite underwhelming - we did an activity with the goats one morning where the goat reared up and kicked me in the stomach leaving a pretty nasty bruise. At the same time one of the goats rammed an elderly woman, knocking her to the ground - they had to call the staff to come pick her up in a 4x4 and take her back to the lodge to get patched up. Luckily it wasn’t worse, those animals were probably not ready to be allowed to free range around people. Finally service for breakfast and lunch at the restaurant took forever and even though they forgot to bring some items we ordered they still charged us for them - and it wasn’t until we went and found the hostess that we could get it sorted out because the restaurant was so short staffed they only had 1-2 servers working at a time. The hot tub also does not get hot - it’s the same lukewarm temperature at the pool. All in all I would have expected vastly more from a Hyatt property of this caliber and will not be returning. Save your money or points - go elsewhere.
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A great place for a weekend
From the very beginning our meeting at the reception was excellent, the manager Paul did everything in his power to make us comfortable. The hotel has a huge territory, so it is better to get to the room by your own car and park nearby. Quite modern rooms with everything you need and a gorgeous view from the balcony and a huge bathtub right on the balcony. Breakfast can only be ordered from the menu, as everywhere in America the portions are huge. Our daughter loved the children's pool and recreation area.
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Exceptional
Just simply 10/10. Exceptional. Amazing service, very tasty food, beautiful quiet property. In the room, you can find everything and even more. Gorgeous, huge territory with animal farm, long hikes and a golf. Red wine that they make on property was very good.