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Hotel overview
Property information
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Hotel details
Hotel advisories
General policies & fine print
You must be 19 years of age or older to enter Caesars Windsor with acceptable identification. If you appear to be 30 years of age or younger, you will be asked for primary identifications. If you are between the ages of 19 and 2, you will be asked for a primary and a secondary piece of identification and may be asked to wear a hand stamp or bracelet. Security officers can request secondary identification regardless of age at any time.
Check-in Policy : A valid credit card is required for incidentals deposit, to be authorized at check-in. Deposit amount will vary based on length of stay and will be released if no charges are made to the room (timing of release varies). Suites may require
additional deposits. Cash deposits will not be accepted.
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates.
Room taxes are included in vacation price.
Reservation changes may not be permitted unless authorized by the hotel.
Mandatory hotel-imposed resort fee inclusions:
High speed WiFi & fitness center access daily, all local calls.
Guests under 19 years of age are only allowed in the Augustus Tower. Dining option at the Augustus Tower is Spago Trattoria Restaurant.
Ratings & reviews
TripAdvisor traveler rating
15062 reviews
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Apr 18, 2025Rude front desk
Check-in was uncomfortable and a little confrontational. Lack of different and affordable tables to play. Neros restaurant was amazing, food was perfect. As for the slots, if not for the exchange rate, better slot play across the boarder
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Apr 12, 2025
Fun time there, but don’t think their individual rules
Used to love this venue. Beware they do not follow all Caesars Rules of your rewards and play. All the other Caesars properties in the US acknowledge your play in their properties. Windsor does not. If you have not been there for months no host will acknowledge your play in Windsor from other Caesars properties for a comp, free room. I Asked why, host told me you have no play here. THAT is totally unfair by listing themselves as a Caesars Casino with rewards, etc. Being Diamond Plus cannot even get a decent river view room because tiers and points WERE NOT EARNED IN WINDSOR. Someone from corporate needs to speak to the management of this property and set them straight. I was told in Vegas you earn tiers and rewards in any Caesars property they should be honored at any CAESARS PROPERTIES. Someone in the Caesars Corporate management needs to have a seminar with Windsor property and management. TOTALLY UNFAIR.
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Mar 31, 2025Great Stay
This was just a great experience. My wife took me for a birthday get away. The staff was great and the food was better. The room was clean and updated. What you see on line is what you see when you arrive,
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Mar 25, 2025
Disappointed!
Disappointed with our stay this time! My husband and I decided to visit the casino off season for my birthday weekend in response to an email offer from Caesar's for a discounted room and food voucher ( only $30 but a nice gesture). Upon checking out we were told, "oh sorry" the restaurant we dined at doesn't qualify for the $30 credit, despite us asking and having it confirmed upon check- in, that yes it did! We were very disappointed that as frequent visitors to this location from St.Catharines, I might add, that they did not honour this for us. We felt it was very poor customer service! Doesn't make you feel like a valued customer! I know it's only $30 bucks but it's the principle of the thing!
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Feb 25, 2025Horrible
Avoid this hotel. You have to walk about a kilometre through the casino to get to the hotel. There are no luggage carts available. If you try to bring any alcohol in the staff will stop you. The casino staff attempted to confine us to our room because they decided that we were showing signs of intoxication (we were not). When we tried to leave, they called the police and had us removed from the property—despite us remaining calm and respectful the entire time. We left peacefully, yet the hotel refused a refund. We were forced to pay for another hotel. They had done the same thing to another guest earlier that day and she told us that they had done the same with her sister. We were in the elevator as she was being escorted to her room. She was showing no signs of aggression or intoxication either. They seem to think they’re running a prison.