TripAdvisor traveler ratingbased on 8415 reviews
Experience the unsurpassed luxury in one of our appealing rooms or suites. A stay at Horseshoe Southern Indiana, voted one of the Best Casino Hotels by CitySearch.com and MSN, rivals the best in the industry! Boasting 503 luxurious rooms and suites, this legendary hotel is accented with a fitness center, Aroma Café & Bar, and an indoor pool. Outside, our fitness trail features 18 workout stations and a scenic woodland view for exercise and nature enthusiasts alike. None can match the legendary Horseshoe brand of great dining, great gaming, and great service!
Wish you were here?
General policies & fine print
Hotel requires a credit/debit authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Due to the federal law stating that smokers must be 21 years of age, a person must be 21 years old to visit or stay in a smoking room.
Resort Fee - A mandatory hotel-imposed fee is charged and collected by the hotel either at check-in or check-out.
Mandatory hotel-imposed resort fee inclusions:
- High speed in-room internet access for two devices daily
- All local and long distance calls
- Fitness center admission for two guest per day (not charged to the room)
The above list may not be comprehensive. Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.
Ratings & reviews
TripAdvisor traveler rating8415 reviews
Nothing like it was
When they had the boat they had more games and things to do now it's about the same as going to a local horse track anywhere in this area they took way to much out of it when they remodel it only one floor for games actually one restaurant that's only open on weekends then little food shops like at a mall a few small bars and a over priced gift shop we came here for our 25th anniversary and we want come back it's a joke now but a over priced joke of a horse track with out the horse track could have stayed local and spent way less money and had more to do other than the staff being nice and doing there jobs I would not come here
An Honest Review From Caesars Brand Loyalist...
Stayed for 4 nights and just checked out today (Sept 16). Saturday night was $99 and each night after, comped (free). Would consider myself a Caesars brand loyalist. Mostly Vegas, but mult trips to Harrahs Cherokee, Caesars Windsor, and a few other branded properties in the USA. Checkin was quick and simple, took less the. 5 minutes. My gf and I stayed on the 8th floor and had a “nature view.” Room was MOSTLY cleaned. We’re given 3 bath towels instead of the standard 4 and also 3 bed pillows instead of 4. And odd amount for a room typically used for two people with a king bed. There was a quarter sized black stain on one side of the sheets. I can only compare it to the sticky stuff once you remove a paper sticker from something. Either the sheet wasn’t cleaned or cleaned then used or cleaned and then came in contact with something black and sticky. Other then those 3 things, the room served its purpose. Next I will list the pros and cons as compared to other casino/hotel combos I’ve stayed in... Was told they couldn’t mail a couple post cards we had filled out... you don’t have outgoing mail? I’ve been to motels on skid row that have outgoing mail. Wasn’t mailing a sack of potatoes... was mailing a standard post card. Found it odd that I was denied that extremely common day request. As it was my first time there, parking was confusing. Parked in the garage immediately upon pulling in from the road. There’s a sign that says valet is closed but not a sign guiding you to a second parking deck in the back... accessible specifically for guests staying there. Learned that after bringing our luggage into the casino entrance and being told to load my car back up and head around the other side of the building. The security guy was easy to understand... signage when pulling in, not so much. I also can’t wrap my head around why there isn’t signage when the restaurants in the Piazza are opened/closed... literally nothing and literally not helpful. All these high-def menus at each restaurant... why not have a centralized screen with dates and times? A total waste. Walked up one counter one morning (again no times posted anywhere) and was told we were the last to be served. Person at counter was super friendly, no problem there. I apologized and told her since there are no times posted, wasn’t sure what was opened and when... and it wasn’t til then that she went above and beyond and gave me a rundown on what was opened and when... why leave it to the staff to tel patrons. What could and should be easily posted. A football Sunday full of thirsty people sitting/standing in the sportsbook and your closest bar is closed yet the one about 20 yards away is open... and it’s dead... bc people are either sitting at slots/tables or WATCHING FOOTBALL. Totally weird that the sportsbook bar isn’t open on your busiest day of the week. Ohhh, have no damn clue how an omelette at the cafe next to the check-in desk is $6 more then at the Piazza. I guess the convenience of being closer to your room? The $8 omelette and potatoes at the Piazza is a killer portion and value (see photo) but most importantly, delicious. The pros? Staff was very friendly and social. Everyone from the the Piazza staff to the front desk to security. Mask enforcement was in full force. And if you forgot (which is a lie, I know you know to wear a mask) they have constant announcements as well as people patrolling the floor. Saw a few people in the sportsbook who were neither drinking or smoking being told to wear the mask correctly. Lots and lots of sanitizer and sanitizer wipes available. No excuse not to sanitize. And although lots of people were smoking, employees were constantly dumping ashtrays. The food at the Piazza was priced generously and in general very good. 4 topping pizza, Pho (noodle bar), omelettes/potatoes, and nachos/Mexican bowl... everything was very fresh and delicious. And for people staying here a couple days, I highly recommend making the less then 15 minute drive to New Albany as they have a plethora of great restaurants and bars... ate at a few different places. Slots were hot and cold but hotter then colder. Saturday night, we almost couldn’t lose. Before bed, hit a $2565 jackpot... our first ever. After paying federal tax on it immediately, we pocketed around $1860. Good selection of slots. I really enjoy the older ones that have been in existence for 15 years plus. Sportsbook a nice touch and swats removed to promote distancing. Only 3 betting kiosks open at all times. Pretty congested on game day. In the end, a nice place. Now that I am familiar with it and the layout, expectations would be a little different. Not sure if the 5 1/2 hr drive from Cleveland is worth it but there are still things to do/see in the Louisville area that I missed out on this trip. My coin in was $5215 so I will expect future comps that will probably draw me back.
Upset about the upgrade
Since the spa was closed during our stay for Covid, we thought it would be a nice thing to do the upgrade for the jacuzzi tub. Boy were we wrong. It was dirty. There was hair on the handle, dust partials and even a dead bug floating. So disgusted that didn't even turn on the jets. Also no room service menus in room and we had requested a coffee pot and they delivered it with out coffee. The casino could have done better about letting people know that temperature was going to be checked and the process for that. Also a sign to let patrons know what restaurants were going to be open at that time.
Very nice anniversary 'get away'.
We were very pleased with the new 'land casino'. It's certainly smaller, but easy to navigate. Still a long walk from the hotel, but an improvement from the boat. My husband enjoyed playing Mississippi stud and was happy with the dealers, (that's new); Eating is definitely a problem with the Covid environment. Nothing was open on Thurs. but Pizza; cannot order a slice, have to order whole. Grill & other options closed. Cantina & Aroma opened at 5. If you want lunch, forget it. We finally had peanut butter & jelly in our room. Very annoying. We were there on Thurs & Fri. Friday was no better, but we had dinner at Binnions, which is only open Fri, Sat, & Sun. Breakfast was good at Aroma and room service. Hotel accomodations were good. Have to request clean towels; no housekeeping services until discharge.
What ever happened to casinos....
After being told I would receive free play and rewards credits for my stay I received nothing. I lost all my cash in the casino, went to my room and couldn’t even use any of the $75 incidental deposit money that they took from me to order room service for $50. I am a diamond member. There was a time when people who spent thousands in casinos were taken care of. Not only was I not taken care of, but I was disrespected, lied to, and spoken down to by kids in their 20’s who love saying that they are the manager. I lost money, that happens. I have never once not been able to charge a room service against money that I deposited for that very reason. Disgusted. Get some customer service, stop the kids from talking to adults who pay their salary. Very bad taste...