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Beachfront,Miami BeachProperty information
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Ratings & reviews
TripAdvisor traveler rating
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Sewage, Rudeness, and Rot — This Hotel Is a Disgrace
We booked the Cadillac Hotel & Beach Club through the Amex Hotel Collection, trusting the name. That was a mistake. When we checked in, everything seemed fine. We went out for dinner, came back later that night — and walked into a room filled with the overpowering stench of raw sewage. Absolutely revolting. We went to the front desk in person, and were met with rude, dismissive staff who didn’t even offer an apology. No sense of urgency, no basic courtesy — just attitude. They tried to move us to the worst room in the building, and only after pushing back were we relocated to another room that was still a downgrade, again with zero apology or accountability. But the sewage wasn't the only problem. Here’s what else is wrong with this property: There is no air conditioning in the common areas — the hallways, lobby, bars, and elevators are hot, humid, and disgusting. The elevators barely work, adding even more stress and inconvenience. The bar closes at 10:30 PM — in Miami Beach. Laughable. The entire property is falling apart — mold, rot, peeling finishes, and a musty smell throughout. It looks and feels abandoned. This hotel should not be part of the Marriott Autograph Collection, and it absolutely does not belong in the Amex Hotel Collection. It doesn’t meet even basic standards of hospitality. Shame on Marriott and American Express for backing this dump. Avoid it completely.
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Excellent
I loved this hotel from the minute I walked in the door. Met the Area Director Louis at the Lobby Bar area and just knew this hotel would be a stand out. Loves the beach, loved the pool, easy access in midtown for meetings. Lobes the bar tenders. Will be back (2 weeks)!!!
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Had an Amazing day at the pool!
I had an amazing experience at the Cadillac today with my friends. All the staff were great! Specially Wolf and angelo at the pool they provided us with a professional service and attended to our needs. The food was delicious and the place itself is beautiful,I would definitely recommend this hotel to everyone.great spot,great people! Will definitely come back next time!
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Cadillac service!
Great place!!! Pools are fantastic. Service was exceptional. Kirby at the adults only pool was so friendly and accommodating. The front desk upgraded our room to a fantastic view. Food and drinks are tasty. This is our second time here and definitely be back a third.
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Stay ay Cadillac Hotel
I recently stayed at Cadillac Hotel and had a wonderful experience, especially enjoying the fantastic pool and private beach. It was the perfect spot to relax after a day of sightseeing. Thanks Aaliyah! The hotel itself was excellent, with clean, well-appointed rooms and friendly, attentive staff. The location was convenient. I highly recommend it for its outstanding amenities, especially the beautiful pool. I look forward to returning soon!