TripAdvisor traveler ratingbased on 4187 reviews
LocationNassau - Beach
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General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
General Information - Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating4187 reviews
After experiencing a let down from another hotel my "old faithful " saved the day. Was able to check in within 10 minutes and was able to enjoy the rest of my trip. Great hotel great location. The breakfasts were the best part. Friendly staff to take the order to the service. Thanks again and you will be my #1 choice in the future.
AWFUL RUINED CHRISTMAS - DONT HAVE ROOM 627
The Hilton used to be be on my favourite list but not anymore. We booked a suite, as we were staying a long time so we could have space. Already paying a premium for Christmas I was shocked that I was told I had to pay an additional charge (x 2 as we had a suite) to have my room cleaned everyday. The other thing that annoyed us was that this is supposed to be an ocean view suite so looking out of the bedroom window on to a newly built apartment building does NOT make it ocean view only the sitting room had the view. Also the construction workers worked on Christmas Day waking us up at 7am! The hotel is very tired and in desperate need of a good clean and redecoration. The air con kept breaking down, the windows let in water when it rained and rattled when the wind got up. Upgraded to use the Club Lounge which is only really available in the evening between 5pm and 7pm. Asked to have cups and saucers rather than paper cups for coffee machine and was told that would be a room service charge -what happened to customer service? No pool service and yet was charged for it but you have to get your own drinks from the bar, no help with sun beds and hotel guests do not get first pick of sun beds as the hotel rents them out to the cruise ships. Breakfast was basic continental but no juice if you’re not there early and they do not replenish that often. Had to clear table to be able to get a place to sit. Also watch the bar as you can order one wine and they bring you another of the same type but more expensive without telling you.
I would not stay here!!!!
I booked 2-night-stay at the Hilton with the expectations that the hotel would live up to the brand name. I was extremely disappointed. My room had ac issues and I called the front desk. I was informed that the technician had already left for the day and skeleton crew was working. They sent someone upstairs with two Lasko stand up fans. I could not believe it! I mean did they really just sent two fans to my room before offering me another room. I actually had to go downstairs and told them that was not going to work. I know the hotel had just reopened but really two fans!!!! Let’s just say I had originally booked two nights and needless to say that was the last!!!!! I’m scared for life and will never forget two lasko fans that was brought to my room.
A smile and a cheerful hello will greet you and instantly you are in love with the Bahamas! We enjoyed the private beach and central location. The generosity will bring us back again!! “See you later!!”
Great view ... poor service
Great location, nice pool, location right on the beach ... food was ok but did go to the McDonalds a couple of times with the kids, At $300 a night I expected like any other hotel back home that the room would be cleaned daily - we stayed 5 nights and the room was cleaned once - oh sure the cleaning staff asked if we need towels but that shouldn't be the extent of the service at that price - very disappointing,.