TripAdvisor traveler ratingbased on 4187 reviews
LocationNassau - Beach
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General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
General Information - Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating4187 reviews
A smile and a cheerful hello will greet you and instantly you are in love with the Bahamas! We enjoyed the private beach and central location. The generosity will bring us back again!! “See you later!!”
Great view ... poor service
Great location, nice pool, location right on the beach ... food was ok but did go to the McDonalds a couple of times with the kids, At $300 a night I expected like any other hotel back home that the room would be cleaned daily - we stayed 5 nights and the room was cleaned once - oh sure the cleaning staff asked if we need towels but that shouldn't be the extent of the service at that price - very disappointing,.
This awful stay is not acceptable-. I have pictures - the internet did not work, the pool was closed, the faucet was broken in half, tile in the room was loose and I cut my foot, the ice machine was broken, food was so bad a had to eat at McDonald's next door. I am home in Memphis TN - Hilton's international headquarters- I will forward all info to several of my friends who are executives .
Be aware of the taxes and additional charges.
We spent the weekend at the hotel and I want others to be aware of the reality of what the hotel is going to put on in additional charges for every night you stay. Here is exactly what was on our bill (every night). ROOM VAT. 30.24 Levy. 25.20 Levy VAT. 3.02 Team Member Gratuity. 10.00 Energy Surcharge 24.00 Energy VAT 2.88 (I think they just taxed a tax....) If my math is right that is 95.34 in taxes and forced gratuity per night. In general we enjoyed the hotel. It is a bit older but in a great location. All the additional charges at checkout was a bit of a killjoy but hopefully this will at least warn others. One other note, being Hilton Diamond there doesn't mean that much. It feels like that doesn't mean anything to them. It didn't make a difference on our room and they charge you for a hot breakfast where that is included for Diamond at most Hiltons. Just FYI.....
Great location, friendly staff, nice bars and outdoor areas.Great views from the upper floors. However woken on the third morning by workmen tramping on the roof and using tools to remove some sort of waterproofing. It went on for hours. When I complained I was told that there was nothing they could do about it. I was offered a smaller room without a view on a lower floor. My partner decided that it was too much trouble to move. The hotel gave us a free breakfast which was nice. My real complaint is that they let out the room knowing that the work was to be carried out. The work and noise occurred the next day as well.