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Standard Package + Upper Room Amenities
Guests staying in standard rooms:
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Resort Fee – (Leave Resort Fee information if travel is still current.)
Ratings & reviews
TripAdvisor traveler rating155 reviews
The BEST Hospitality Staff
This was my first time at this resort and we had a group of 11 for my sister's bachelorette party. The staff was incredible the entire time. There were 2 individuals that went above and beyond for our group the entire time we were there. Erik and Sofia made the trip, honestly. They came to see us every day, provided 10 star service and even helped coordinate a night out away from the resort. They were friendly, professional and made us feel like we were the only ones staying there. I will be telling all my people to stay here if traveling to Cancun and asking for Erik and Sofia, you guys are the best!!! :) THANK YOU, THANK YOU, THANK YOU!!!!
Great food & Beautiful Resort! Some rules don’t make sense.
I came here for my best friends bachelorette weekend! Sofia and Erick made our experience even better. They are genuine human beings. There was 2 instances that didn’t make my experience great at all. The rules have to apply to both sex. Some rules look sexiest!! 1st situation: there was a formal dress code so males could not wear shorts; not a problem. The only time when it becomes a problem is when a female nexts to us walks in wearing booty shorts with her butt hanging out and a crop top. THAT IS NOT FORMAL. 2nd situation: I walked up to the host stand wearing a semi short sleeve shirt just like the ladies behind us. I was told by the manager to change to put a regular shirt on due to having armpit hair. I then asked the manager if they were checking every guest to see if they had armpit hair. She replied with no. It’s there dress code for males to wear shirts. My answer to her was just because I am a male does not mean we all have armpit hair. The rules didn’t make sense. Some females actually don’t shave there armpits either. Once again I was secluded only because there’s certain rules for males. I don’t think they realize how some of the rules makes the resort a little sexiest.
We had the best time at the Breathless Resort, from the wait staff to the entertainment everyone was a good time! Special thanks to Sophia, Miguel and Daniel who made our trip feel extraordinary! Muchas Gracias!
Unfortunately not what we hoped for.
Hey guys! I am here now, wrapping a 4 night 5 day stay. Let me say I will NOT be staying her ever again. Upon arrival I requested to upgrade to "exhale". Nothing was available and they were unable to make accommodations for me to have breakfast at silk or get the the "exhale" pool ecen though I offered to pay. During our stay we were sent away for my husband wearing shorts at pan asian, no sleeves at spoon, and monitored for wearing no mask at the buffet, yet ladies could be nearly naked at the same diner in swim wear. We visit Cancun two times per year, and this is the 1st time we have not been accommodated to by the staff! The next issue is the Beach..we all book an all ADULT resort to be with ...ADULTS! Far from the case here. Unbelievable what we saw...locals setting up tents Upon tents in front of the Breathless umbrellas. WOW. We unfortunately did NOT get a beach day because it was flooded with too many kids and locals to enjoy peace and beautiful waters. Towels strung from the trees and so so many kids and people! Definitely not the relaxing vibe me and my husband came here for. Luckily we ventured into town has some nice food and service, and lesson learned we will stick with booking a Secrets hotel next time. Over all very disappointed....and btw..don't waste your time or calories on the hibachi..it's no bueno!!!
Best time at Breathless Cancun Soul!
So sad that we had to leave today! My friends and I stayed for 4 nights and had the best time. This property is absolutely gorgeous and well maintained. Our rooms were very clean, well stocked, and beautifully decorated. We enjoyed all the food and found it easy to get seated relatively quickly for dinner each night. HIGHLY recommend the breakfast buffet (get in early if you can), Fish Nets, and Coqutte. We spent a lot of time at the pools during the day. There is a lot of entertainment and activities scheduled day and night. We bought a bottle of champagne from Fizz so we could have a reserved daybed at the Xcelrate pool. Very high energy and so much fun. The Neon and Asada parties were also a blast. The best thing about this resort is the staff. All of Breathless Soul’s staff members were incredibly friendly and professional. I’ve worked in 5 Diamond resorts in the past and I would say the service level at Breathless Soul is definitely 5 Diamond status. Sophia, Diego, Daniel, and Manuel are truly amazing and I’d like to recognize their hard work. They were engaged with all hotel guests and tried to promote a fun and exciting environment. I thought it was really impressive how they remembered each guest’s name and made sure they were happy and being taken care of. This was definitely the trip of a lifetime and I can’t wait to visit Breathless Soul again soon!