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2066 reviews
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Jul 21, 2025Horrible experience!! BEWARE do not fall for appeasing price!!
This was one of the worst experiences ever do not fall for the Google reviews they are lying. Where do I begin? We came on a Friday. They said that they couldn’t find our reservation and then put us under the wrong person the next day we try to get into our room but the card didn’t work. I went down to the front desk to get a new key card so that I can get into my room and the front desk Employee was so rude. She told me that I had five minutes to get out of the room that check out was at 11 AM. Long story short her manager ended up Figuring out that they signed us in as the wrong guest so after 15 minutes of figuring out and correcting, we were Finally reissue a key and apologies were made. None of The TVs in the hotel worked. We were told that it was due to the weather, but there was no weather issues. It was sunny and hot for the full weekend. Our room never got cleaned by housekeeping the entire stay. There were red stains on the shower curtain, which I would assume would been dried up blood. There was mold in the corners in the bathroom. There was bad patchwork to the ceiling. The sheets Had stains on them. Said something to the front desk and he just laughed said “yeah I know they want do anything though”. I would never book this hotel ever again. Waste of money. You can book another hotel for the same price and get way better service and modern rooms.
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Jul 12, 2025
The worst hotel experience.
We visited this hotel for Essence Festival weekend. After leaving a Wyndham property because they didn’t have any more room for the last 3 nights of our visit in Nola, we booked here. Our hotel smell and had mold around the refrigerator. I sprayed Lysol on the carpet. On the outside of our room, I assumed there was an ice machine that was there. It was removed and left unattended. It had mold all around it. The wallpaper was peeling and had mold on it. The hall carpets was stained and smell. The rooms need new painting. Overall, the hotel needs an overhaul.
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Jun 24, 2025
Not a good stay
Very poor customer service. We stood at the door 20 minutes at the restaurant (Cafe at the Square), while the waiter and the manager walked past us and never once acknowledge that we were standing there. After waiting 20 minutes at the door I finally asked if they had a table and they both stated they did not know we needed a table and that we did not say anything. I mentioned to them that was somebody standing at the doorway waiting to be seated. Maybe you should ask as a courtesy. One waiter walked us into the restaurant and set us at a table, gave us menus and asked what we wanted to drink. The manager came up with an attitude and angry as I don't know what, stating that they're closed and the kitchen is closed. she then proceeded to snatch the menu out of our hands and with a rude attitude stated the kitchen is closed we're not serving anymore and walked away. I do believe her attitude was clearly totally unprofessional. Please don't eat here. Very bad service very bad attitudes. Period to sit and watch two people standing at the door for 20 minutes and stating that the customer never said anything is beyond stupid to me. Gym was beyond filthy. Clearly someone was eating there daily and leaving their food there. Trash was all over and it hadn't been cleaned in quite some time. Valet was beyond overpriced at $56/day. Street parking is free on the weekend but we were never told that and even saw the hotel valet sign still posted outside all wknd. Nice view but the front desk had no professionalism and didn't act as though they were the face of the hotel. Attitudes were horrible and not pleasant. We felt as though we were bothering them. Them seemed so angry and aggressive. Professionalism goes a long was.
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Jun 17, 2025
Expensive run down hotel with rude staff
The hotel upon check in charged almost $40 a day in extra fees not clear on the reservation. Staff was rude and completely incompetent. Hotel was old and run down and the tub shower did not even drain right. Not worth the money at all.
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Jun 16, 2025Excellent
Traveling all the way from Los Angeles looking for a nice place to stay while you train is layover . Staff super helpful and respectful hotel very clean and accommodating, Mignon was extremely polite and helpful . Thank you guys