TripAdvisor traveler ratingbased on 597 reviews
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TripAdvisor traveler rating597 reviews
Staff are not “present” for guests. No offer of assistance with bags. Couldn’t find the elevators and lots of pointing but no real interest in helping me. Restaurant mediocre. Ordered room service and it didn’t show up. Overall the atmosphere is not inviting. Not a value and won’t return - back to a Hilton for me
I usually stay here overnight when traveling through Birmingham and headed to another destination. It's always been clean and comfortable and met my overnight needs. This time I had cleanliness concerns. Hair was in the sink and all over the shower. As well as mold. There was no way that housekeeping could not see this hair. So this makes me wonder what level of cleaning was actually done throughout the room and bathroom. It's too many health issues/ concerns in today's time for housekeeping to be lackluster. I'm platinum elite and used a free night certificate for this stay. I expressed my concerns to management regarding the cleanliness. Not to get a room comp but to express my concerns about cleanliness and health concerns. Im a nurse and I have just seen too much. Still this person told me that I would get my points back. As of yet that has not happened.
Very Nice Hotel
Had a good meeting at this hotel. Rooms are very comfortable and staff was friendly. We enjoyed some after hours drinks at the bar, and breakfast in the restaurant as well. Very clean and nice place to stay.
Looking to get a good night's sleep? This is the place for you.
Everything was great! This location is near many different types of restaurants. They also have a restaurant, bar, and Starbucks inside of the hotel. The room was extremely clean, bed was comfortable, room was very nicely decorated, staff was very friendly. After being out celebrating my birthday it was great coming back to a clean room, with some piece and quite. I will definitely be back again.
Tonya, the front desk manager, is amazing! Great room and amazing service! Traveled all day and was greated to complimentary water. The room was clean and comfortable and best of all the hotel shuttle took me to my meeting even though it was outside of their service area. Thank you for making business travel easier.