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2218 reviews
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Aug 03, 2020Rude clerk 0 room service
I got here 3 days ago, 0 room service called the front desk for toilet paper the lady very rude said to come to the front desk to get it with an attitude on Monday night shift 0 hospitality 0 customer service
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Jun 30, 2020Boy Scout hotel in Fort Lauderdale before Sea Base
Very clean hotel ALL of the staff very accommodating and pleasant We checked in night of June 29--I have to give kudos to the night desk manager—very nice man who is helpful with food late at night, at our keys ready before we even walked up to him, etc. The hotel is older but recently repainted and extremely clean. Excellent value. Nice pool, and 100 feet from the beach. Breakfast was limited due to Covid, but very clean area, masks mandatory and they did everything to ensure safety. I will definitely stay here again with a large group or family
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May 31, 2020not the best but they took us last minute so that was good
We ended up here by complete accident. When we arrived the room was clean, we checked in and we happen to get a pretty nice room that was out on the Sundeck so there was lots of space for the kids to be able to go out and play. The Sunday Night Before Memorial Day our toilet stopped working in the middle of the night. I went downstairs to the lobby to the front desk and there was a sign that said that the front desk was only open from 8 a.m. to 10 p.m. it was 2 in the morning. I looked around and saw that there was a young man sitting at the bar on his laptop. When I kept standing there he finally got up and told me that he was the front desk attendant and asked me if he could help me. I proceeded to tell him that my toilet has stopped working and I needed a plunger because there wasn't one in my room. I also needed towels and we're out of toilet paper. He responded and said well if your toilet is not working do you really need toilet paper? Yes, I told him so he proceeded to get up from his makeshift desk area at the bar and go into a locked closet and handed me a roll of toilet paper and 2 towels. He then started looking in a bunch of other rooms and eventually said he was trying to find me a plunger. I stood there for a few minutes and finally he said im going to keep looking for a plunger and if I don't find one ill call your room and let you know. I told him I had small kids sleeping so he said he would come upstairs and tell me if he couldn't find one. I waited about 30 minutes before finally getting the idea that maybe the downstairs bathroom in the lobby might have had one. I proceeded to head to the downstairs bathroom and see the same young man sitting playing on his laptop again. When he saw me he jumped up and said you are going to use the room across the halls bathroom. So he hands me the room key to the room across the hall. Which is what we did for the rest of our stay. When checking out I told the morning attendant what had transpired and she got an attitude and told me that because I booked through Priceline I wasn't eligible for a discount. I never asked her to give me a discount but she was extremely rude about it. It's also worthy to note that on Sunday before Memorial Day during the day we spent the day at the pool my sister and I and our children and the maintenance men are very creepy they proceeded to stand at the window and stare at us very boldly and it was extremely uncomfortable for us. So just be wary.
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May 06, 2020
LocalGetaway
School is starting soon and I needed a break from everything that’s happening so I decided to book at BW. It was great. The facility is super nice. They took the necessary measures to ensure our safety. I loved that parking was free for one car. I’m only giving 4 stars because I didn’t get to stay in the partial ocean view.
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Mar 31, 2020Perfect location and great pool
It's one of the best reasonably rated hotels in Ft. Lauderdale in a great location near restaurants and the water taxi. Hotel staff are great and very helpful. This was our 2nd time to stay and we will stay again.