TripAdvisor traveler ratingbased on 69 reviews
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TripAdvisor traveler rating69 reviews
not a bad place
My daughter recommended this hotel, for she has gone there several times. It is right next to the freeway, so that makes it easy to get around. The staff are very nice. We got a room for 1 night for free( I had earned a voucher), then we paid for 1 night. Not a bad price ($89 + change).The swimming pool is very relaxing, it goes 3 ft,4 ft, 5 ft, then back to 4 ft , 3 ft. The hot tub was not open. They had a very nice breakfast also, there was a lady there to serve you. They had orange juice, milk, cereal( about 4 different kinds), bacon or sausage,egg,cheese on a biscuit, and several kinds of muffins.apples wrapped in plastic wrap. The room was nice. The beds were a little firm and the pillows also a little firm. The shower had hot water all the time.The shampoo and soap had a very nice citrus scent.We had trouble with the remote, but let house keeping know and they fixed it. We were going to go home after our 2 day stay, but went to see some things in the area and was very late by the time we got done, so I booked another night with them. This room had a softer bed and pillows and was also a nice room. Also had trouble with this remote. The price for this night was $10.00 cheaper. I did notice that they need to shampoo or replace the carpet in the hallway on the 3rd floor, for it is very badly stained.
The Staff are all outstanding. The Bathroom needs upgraded .Toilet was outdated and in need of repair. Also the wall where the shower is installed had a wide gap and the bathtub was very old and and stopper was sitting on tub instead of being repaired. Sink was in the same shape. The heating and cooling system is outdated as well. For the price this was a very dissapointingexperience.The bacon was well done , however very greasy and had no flavor. We will not stay there again. Floor had not been cleaned properly.. I did find a penney.
The hotel staff was very friendly & helpful. The overall cleanliness of the hotel was great. Liked the privacy of the pool area. Location was perfect and accessible to food, entertainment, & shopping. The lobby smell as you entered was always enjoyable. The lock button in our room wasn’t working and staff moved us into a new room, they were very accommodating. Would definitely recommend anyone to stay at this hotel!!!
One Week Stay.
This hotel was booked through a package with air and hotel. First time in Phoenix and surrounding area. They had hot breakfast with sausage and biscuits, scrambled eggs, waffles and cold cereals the next day they would have bacon instead of sausage. The breakfasts were pretty good. The carpets in the hallways are very stained and dirty. Our room was clean. Our room was on the 4th floor facing the freeway. The noise wasn’t too bad from the freeway. Rooms do not have safes which I would have liked.
We continue to stay here for the nice rooms and great breakfast. The staff is friendly and helpful. We used the pool this trip and enjoyed the beautiful surroundings. We always feel at home and welcomed.