TripAdvisor traveler ratingbased on 775 reviews
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TripAdvisor traveler rating775 reviews
Nice and quiet
Stayed here for a week in October 2020, Very nice room on fourth floor, king size comfortable bed, clean room, nice couch/desk/lamps, coffee pot/microwave/fridge in room, bathroom was a bit small, but had a separate area in the room with Sink/mirror/counter. Very wonderful staff, everyone we met all week! Clean hotel and quiet rooms. I only wish I would have used Priceline to book instead of my BW membership, would have saved a couple hundred dollars.
BEWARE!!!! Make sure to check your bank statement after you stay here. My wife, kids and I stayed here. The hotel was ok. Not great but not bad. When we got home my wife was looking at our bank statement and saw a 250$ charge. We contacted the hotel. Thier story changed several times but either we were charged because someone smoked pot in our room or maybe it was just cigarettes. They in no way tried to contact us to let us know we would be charged. We told the hotel that none of us smoke so there must be some mistake. We were told that it was thier word against ours. It gets a little more shady still. We asked to talk to managers and were told they were in meetings each time we called. We found out we had been speaking with the manager the whole time. We contacted Best Western corporate they could not help. We have disputed the charge and are waiting to hear.
Very nice place!
Traveling during Covid-19 this place scored high in cleanliness and observing their own mask policy. Rooms were big, beds comfortable, and would stay here again. They did offer a breakfast but we declined to avoid any unnecessary expose. The place looks new, not sure how old it is but everything inside looks well taken care of and in good order.
General manager Sue Marglaras
I thought this Hotel was pet friendly. We checked in thinking that Best Western was pet friendly we checked into a room and then got kicked out because our dogs weighed more than 30 lb and we never got our refund back for the room for one night and we got charged for our pet deposit $30.the manager Sue was supposed to give us our money back for the room since we couldnt stay there and I never recieved it back. I was charged $243 and I never got that money back. Sue should have gave me my money back right then but she was too busy on the phone to even talk to me. False advertisement.
The Library Lake Best Western Plus is a nice hotel and seems to be kept very well. Reasonable rates and easy access from Interstate 90 are both a bonus! The staff is friendly and the bed was very comfortable! I will definitely stay here again.