TripAdvisor traveler ratingbased on 773 reviews
Wish you were here?
General policies & fine print
Ratings & reviews
TripAdvisor traveler rating773 reviews
Very nice place!
Traveling during Covid-19 this place scored high in cleanliness and observing their own mask policy. Rooms were big, beds comfortable, and would stay here again. They did offer a breakfast but we declined to avoid any unnecessary expose. The place looks new, not sure how old it is but everything inside looks well taken care of and in good order.
General manager Sue Marglaras
I thought this Hotel was pet friendly. We checked in thinking that Best Western was pet friendly we checked into a room and then got kicked out because our dogs weighed more than 30 lb and we never got our refund back for the room for one night and we got charged for our pet deposit $30.the manager Sue was supposed to give us our money back for the room since we couldnt stay there and I never recieved it back. I was charged $243 and I never got that money back. Sue should have gave me my money back right then but she was too busy on the phone to even talk to me. False advertisement.
The Library Lake Best Western Plus is a nice hotel and seems to be kept very well. Reasonable rates and easy access from Interstate 90 are both a bonus! The staff is friendly and the bed was very comfortable! I will definitely stay here again.
Best Western Plus is just one city over from where I live, so it was the perfect place to take an impromptu vacation!
I am so super impressed with the customer service I received, as well as the quality of amenities, location, ease of check-out, and friendly staff. Oh, and the price was right on for the modern King suite I stayed in. I can't say enough good things about my experience at Best Western Plus. Way to go!
Wish they wore masks
The hotel was very clean and the staff were pleasant and helpful. I stayed here because it was very close to my sister's house. The hotel has very easy access off of I-90 near the Idaho-Washington border. I love the Best Western Plus brand, but in general I would say this is not as nice as they typically are. Room decor is dated and worn, but very clean. The bed was comfortable. Pubic group rooms were appropriately closed due to CoVid. My real issue is related to the CoVid precautions. The Spokane are is seeing increasing CoVid numbers at this time. In our 2 night stay we did not see a staff member wearing a mask. At check in there are no physical barriers such as a plexiglass screen (which would allow staff to safely not wear masks) or a simple barrier such as a table in front of desk to keep the public distanced from staff. The next night I stayed on a BW+ in the very small town of Orofino, Idaho that had taken appropriate precautions - even though there have been zero cases in their county. Because of CoVid, their typical breakfast was replaced with pre-packaged Grab & Go style. With the limits in place, they did an okay job with that. Since I am on a low carb diet, there were no options for me. I'm okay with that because the options for pre-packaged food are limited.