Wish you were here?
Hotel overview
Property information
{{title}}
Hotel details
General policies & fine print
Ratings & reviews
TripAdvisor traveler rating
365 reviews
-
Jun 08, 2025Tired Hotel
Our second stay here. I believe many rooms are two room suites. There is a spacious living area with a sofa bed, chair, tv, and cocktail table. There is a nice kitchen area with small refrigerator, microwave, coffee maker, cabinetry , granite countertops and a seating area. The bedroom has as a king bed. This weekend’s stay was not as good as last summer. The property shows wear and tear. The 7th floor hallway carpets need replacing. We stayed in room 708. It is designated a handicapped accessible room. The hardware on the top of the door was broken which prevented the door from opening completely. Anyone using a wheelchair or walker would not be able to get in or out! The bathroom is accessible but poorly appointed as there are no wall hooks next to the shower to hang a clean towel. The bathroom is very institutional looking. The tile is the same throughout the floor of the shower as well as the rest of the bathroom. The grout looks dark and dirty. It felt like what I imagine a prison might be like. The sofa looks tired. The king bed was comfortable. We do not need the accessible room . We don’t know why we were put there. At check in we were not asked if an accessible room would be alright. The breakfast area is not working well. The coffee machines are very new . The kitchen staff did not know how to replenish the coffee beans. They had to get a manager to take care of it. Also there were issues with a “pancake in a minute flat” machine. That was day one. Breakfast on day two was a disaster. At 8:55 am there were no cereal bowls. The nice attendant politely said there were no more. She also apologized that she was waiting for the cook to bring out more hot food. There were no English muffins, no sliced bread, one corn muffin and a few bagels. After a good while more omelettes and potatoes were brought out. However the attendant is friendly. The front desk clerk was very friendly. We used the indoor pool which is quite large compared to the to the pools at other hotels. There is a restaurant/bar attached to the hotel. We didn’t go but we heard karaoke coming from the door when we were in the parking lot. A family member got pizza there. The location is easily accessible to downtown to the sports stadiums, theatres and restaurants. You can drive yourself or Uber there in 10 minutes and back in 5 minutes. If we return to Pittsburgh I’m not sure we will stay there again.
-
Mar 06, 2025Great stay
Everything was great. Staff friendly and knowledgeable beds where great loved the firm pillows breakfast was ok. Bar next door has great food and decent drink prices. Big indoor pool. Free parking close to town. Price was right. Thank you for the great stay.
-
Feb 09, 2025Nothing special but good hotel
This was a good hotel. It's in an office neighborhood and so it's quiet (read: dead) during weekends. We were there for one night to visit a local college. Our room was well-sized for 4 people, clean and with comfortable beds. It had a microwave, a mini fridge and a coffee maker. Breakfast in the morning was decent. If you need to be downtown, this hotel is in a good location as it's only 10 minutes away. Although the hotel is nothing special, it is a good hotel and a good option if you need to stay in Pittsburgh, and it has the quality we expect from a Holiday Inn Express hotel. We would stay here again if we needed to be in Pittsburgh.
-
Jan 23, 2025Bug Infestation
If you do not want to read this long review and want to jump to the evidence, look at the pictures. I am a platinum member, former diamond member, with nearly one million points. I have stayed at many IHG properties nationally and internationally over the past 20 years. I do not normally leave reviews unless the experience is exceptionally great or exceptionally bad. The check-in process was great. The manager on duty, a Black man, was very polite and acknowledged my status. My request prior to my arrival to check-in early was granted as I arrived at 1PM. The manager also gave me a water bottle, because I had traveled across the country on a red-eye 7-hour flight schedule and was exhausted. I was assigned room 810. The next day, as I head to the convention center, I asked the manager on duty (a white male) to have house-keeping service my room while I was away. He acknowledged my request and left a note at this station. When I returned to the hotel a little past 10 PM, I noticed that my room was not serviced. I went to the front desk, and the manager from earlier was working at the time. I informed him that housekeeping did not service my room. He appeared disappointed as he checked his note, and noticed it was in the same location he left earlier. He offered me trash bags and a clean set of towels, which I accepted. As I was preparing to go to bed, I saw a bug crawling on the sheets of one queen bed. I killed that bug, and moved to the other bed, and found a bug crawling on one of the pillows. There was also one crawling on the ceiling, which I killed with my shoe. I informed the front desk in the morning (the manager who checked me in, and a middle eastern female manager) of the bed bugs, and even showed them the dead bugs on paper tissues. At this time, I was sleep deprived as I stayed on the couch the whole night fearing more bed bugs would be crawling on the beds. They moved me to room 816 which appeared cleaner, and I did not see any bed bugs. Immediately upon moving to the new room I headed out to the convention center. The check-in manager left me a message while I was working, stating that he had the pest control at the room and they did not find any bugs, which is suspect. I returned to the hotel after 10PM and went to bed, again with the light on and waking up multiple times to check for bugs, due to paranoia from the earlier room. In the morning as I was packing to check out, I noticed an empty beef jerky wrapper underneath the table, a dead fly on the base of the desk lamp in between the two begs, a dead sting bug on the carpet, and a piece of fruit seed (maybe cantaloupe?). This made me realize that this hotel has a bug problem, and that this room was fumigated at some point due to the presence of dead bugs. I also realized that the housekeeping crew are not doing their job as I should not be finding all this debris if the room was thoroughly cleaned. Since I was not looking for things in the room, who knows what other debris was in the room. When I went to check-out at the front desk, the middle eastern manager was there, and I alerted her that the hotel had a bug problem, since I found dead bugs in the new room, they moved me to. She was trying to rush me to check-out and avoid the conversation since there were other guests present waiting to check-in. I showed her the pictures of the dead bugs on my phone, and while she was looking at the pictures, this Black female, I am assuming she is another manager, pocked her head close to my phone to see the picture. Immediately she started stating that it was not a beg bug, it was a sting bug. She caught the conversation from the tail end and wanted to discredit my complaint about the bug infestation. She continued her vitriol towards me by loudly talking badly about me to another employee, while I was there in the lobby. I understood what she was trying to instigate an alternation. I did not engage and ignored her theatrics. As a business owner, this type of individual can ruin your company. This is the type of employee who was raised in an environment that deals with conflicts through verbal or physical altercations. They are unable to manage challenging situations with hospitality, but instead they manage them with hostility. What management does not realize is that bugs can hitch a ride with you. Management may be used to living in a bug-infested environment; but some of us are not and have no intention of doing so. I do not want to bring home with me unwanted pests that may be difficult to get rid of. If you do not mind living with bugs, you will enjoy this hotel. Otherwise, I would avoid it at all costs since management is trying to hide a grave issue. P.S. If you read this before management, check for my shoe print on the ceiling of room 810, next to the table between the two beds. It should still be there if housekeeping is still lackadaisical.
-
Nov 25, 2024
Excellent Hotel
Everything in the room and rest of hotel was clean. Bed great for sleeping. Room temperature controls and environmental system in room worked well and was quiet. Quiet in the hotel. Good breakfast. Food tasted ok. TV menu easy to figure out. Plenty of car parking.