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1266 reviews
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Mar 26, 2020Management doesn't honor reservations made with credit card points
We set up our reservation and paid with points from our credit card. I had a hard copy of the confirmation, but the front desk didn't have the same information in their computer. I had the front desk make a copy of our confirmation and asked that the manager call us. She was at a job fair that day, and we were told that she was the only one who could "fix" the issue. I did not hear from her the following day. I left messages three times during the next three days before she responded. She informed me they don't take credit card points. I called the credit card company and was told the hotel refused to speak with them. I made a formal complaint to corporate and am awaiting their response st this time. The manager was rude and had absolutely no customer service skills. A hotel (or any establishment) is only as good as the management. I will never return to this hotel.
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Feb 29, 2020We will always stay here when visiting New Smyrna Beach.
The location of this hotel is wonderful. It is ocean front, has a restaurant, and is close to a grocery store. The rooms are spacious and comfortable and the ocean view rooms offer wonderful views. The hotel staff is very welcoming and friendly.
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Feb 29, 2020Great ocenfront location
Well, there's no getting around it, this hotel is a old gal. They keep her up very well, but there's no hiding that this gal is well past the debutante stage. But, having said that, the hotel is very well maintained with a maintenance staff buzzing all around every day. It is well painted, floors relatively new, and everything in pretty good working condition. A number of things have been removed over the years -lights on the balcony (a very wise deletion); dishwasher (at least there appears to have been one in the earlier days - there's a space there for one - now closed off with a piece of paneling). The lack of a dishwasher becomes noticeable when a sign on one of the cupboard doors informs you that the dishes and silverware provided (not much of a selection - and no cooking gear) are cleaned by the housekeepers with dish soap and towel provided in your room - and it says that does not meet Federal or State sanitation codes. We stayed for over a week and bought paper plates and plastic utensils at the close-by Publix. We had an oceanfront room (most of the hotel rooms could probably we called that - at an angle - but ours was directly on the front of the hotel with fabulous views of the water - and sunrises over the water. The price for an oceanfront suite , which we had, was very reasonable considering what you got. I will say our balcony high up attracted crows which left behind messy calling cards. We asked maintenance to come clean it up, which they did quickly. The staff was all very pleasant, friendly, and helpful. The elevators (two serving 9 floors, including the under the hotel parking garage) answered the call button quickly and zoomed you to your chosen floor. Much quicker than the hydraulic elevators found in your typical Hampton Inn. Never had to wait but for a few seconds. Our room was fine - not the Ritz - but we didn't expect the Ritz anyway. What we missed in pizzazz was made for in our beautiful view. I will say that our bed was a bit softer than I like. The bathroom was not what you find in a recently opened Hilton Garden Inn - but was perfectly serviceable. There was not a light over the dining table in the room which made for dim eating. There should be an overhead light there - or at least a wall sconce - but.. nada. The in-room coffee maker was a Cuisinart (I was hoping for a Keurig where I could use my own pods). See pic of Cuisinart coffee packet provided. I was looking for something a bit more to my taste, but the local Publix had no Cuisinart packets, If we do this again, I'm bringing along my own portable Keurig coffee maker. TV service was very good - a modern flat screen TV with cable providing 81 channels. The picture was perfect. The only problem was that there was no Channel Guide available on the TV - meaning that you had no idea what was playing on those 81 channels. When we first checked in there was no closed captioning available on the TV - but that changed in a day or two, with CC being available (the cable provider was tweaking the new set up. Maybe they'll add a channel guide. There is an in-hotel restaurant that is open for breakfast and lunch. Prices were reasonable, service good and very pleasant, and food well prepared with a good assortment of menu choices. Looks, though, as if the windows are rarely really cleaned - which made ocean viewing less than stellar. There is a Publix and Walgreens close-by, and a restaurant, Boston's Fish House, directly across the street from the hotel - as is a do-it-yourself car wash (with one automatic touchless drive-thru bay). Spent a lot of time walking the beaches (cars are allowed on the beach at certain times of the day - if the tides are not too high). We suffered through a gale with howling winds and driving rains for a day or so, but we had a number great days too. All-in-all a delightful stay.
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Feb 26, 2020
Great View, Great Rooms
The views are amazing. No matter which room you have. The best is the 8th floor. Request the 8th! The closeness to the beach. The pool deck was relaxing and great view all the way around. Ask for Chris, one of the staff...he's amazing! And very helpful, with what you'll need!
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Feb 24, 2020Good for one night stay
We stayed here for one evening before going to the Daytona 300. The hotel is right on the beach with wonderful views of the ocean but unfortunately resides on the stretch of sand that allows cars to drive on. We stayed in a Ocean Front King Bed Suite. The room had a long narrow balcony with door access from the bedroom & separate living room. The rooms were oddly shaped as the building used to be condos. The hotel has been thoughtfully renovated inside but still has the structural feel of a 1980’s design. On entering our room there was a narrow entry with a closet & bathroom. The room then opened up into a large space with a king bed, table & chairs, kitchenette & great views of the ocean. The kitchen had a medium size fridge, microwave, coffee maker & dishes. The bed was very comfortable & the room was quiet & clean. However some of the furnishings could use a refresh. The living room adjacent to the bedroom was oddly designed. The room was sunken so you stepped down into it which did not allow views of the ocean while sitting. There was a small sofa, chair & T.V. but no door to close off from the bedroom. We did not spend time enjoying the amenities but noticed a restaurant on the second floor & a pool. Free parking & wifi were included. There were also a few restaurants in walking distance from the hotel. I honestly feel the price point did not match the accommodations but I guess we were paying for the ocean views.