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TripAdvisor traveler rating1289 reviews
Love New Smyrna Beach
Excellent stay even though it was for one night only this time. Hotel room very clean. Hotel following Covid 9 Restrictions, wearing masks and social distancing. Would recommend this hotel and also has beautiful Beach views.
No management on site to take care of issues
This Best Western is in a great location. However, we are having a terrible experience with customer satisfaction. Our air conditioner went out the first night we stayed there last weekend. The room also smelled like cat urine. Not sure if it was from the air conditioner not woking or not. No manager on duty over the Labor Day weekend to make a price adjustment to our bill for a full night of hotness. I have reached out to the manager by email 2 times and left her three phone messages. This all started on September 4th. Every time I speak to someone they have an excuse on where the manager is. So bizarre. All I am asking is for the manager, Dana or Jose, to contact me in regards to this unfortunate situation.
love this hotel
we have stayed here many times and love this hotel. It is definitely a bit dated, but a great location and awesome staff- especially Chris. The rooms are spacious with very functional kitchenettes and small balconies overlooking the beach.
"Not A Very Pleasant Hotel"
Hotel room had a very bad odor to it and bathroom was disgusting , tub drain plugged with gravel coming up from the drain , The only thing that this hotel had going for it was the location , we got the hell out of there and found a better hotel nearby !!!!
Birthday trip ruined by horrible hotel
BEWARE. BEWARE. I booked a room at the New Smyrna best Western for a birthday getaway for my wife and daughter. My only advice would be to stay somewhere else. Check in was supposed to be 3:00 but the room was not ready until after 5:00. Strike one. After finally getting in the room we had just enough time to quickly shower and get ready for a dinner reservation we had at 7:00. After returning from dinner we went for a walk on the beach and returned to the room around 10:45. The kids went to bed so my wife and I decided to sit on the balcony and enjoy the view. As we were sitting on the balcony we watched a roach crawl across the floor inside the room. Before I could open the door he was gone. We sat for a little longer only to see 2 more scurry across the room. At this time I called the front desk to let them know of the issue. They sent the security guard up who proceeded to tell us he was not surprised. WHAT!! Well after he left we watched another roach come out from behind the couch so I moved the couch and at final count I was at 10 roaches that I had to step on. I made another call to the front desk and the same security guard came up, this time with an attitude and said “ well, you don’t have to stay here” but they were going to take care of us for the trouble. Mind you both my children were fast asleep since it was now after 12:30. We decided to avoid any further confrontation and went to sleep in the bedroom where we had not seen any insects to this point. Strike 2. I woke up at 5:00 after a very short unrest full few hours of sleep only to put my feet on the ground to soaking wet carpet. Ver half of the bedroom floor was saturated. Strike 3. Final straw. I woke my family up and we packed our belongings and drove home. Checked my credit card statement today only to find that we were charged for the room. Two days later they ran the room charge? Maybe they thought I would not notice. I called the hotel and the manager looked up our room and said “what more do you want. We gave you a $35 credit”. Wow, a completely ruined birthday weekend for my wife and daughter is worth a $35 credit. I have disputed the charge with my credit card company and will NEVER stay here again. I warn you in advance. There are so many other options in beautiful New Smyrna Beach. Sorry for the long rant but I wanted to be as detailed as possible to save anyone from the nightmare we went through.