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TripAdvisor traveler rating784 reviews
Outdated building with excellent service
The hotel is quite dated in comparison to many hotels I’ve stayed before. It is only two levels though so that’s nice. It has a Waffle House on one neighboring side and the other side is a Burger King. Not much else in the area.
Wonderful Customer Service
A tree fell on our house which sent us to the Best Western we knew it was the only place that didn't have a lot of drug activity. And 1 of the few hotels that still have smoking rooms. Willie at the front desk was AMAZING.
Needs some work on the updating of the rooms. The tub was in terrible condition enough that we would not get in it even after 10 hours on the road just packed up and left for our next destination. Probably the not so best best western I have stayed at in 3 years of using Best Westerns
Okay under the circumstances...
I wanted this stay to be better. We stayed out of need, traveling with our dog which limited our options. As a result we were put on the backside of the building, where it appeared at least one room might have been a long term resident, and another a suspicious group of young persons in and out of the room at all hours. The bed was much better than expected; the staff was very accommodating. If with a dog, head elsewhere.
My husband and I stayed here this past weekend. We have never before stayed at a Best Western and sadly I don’t think we will be back. Certainly not this one. The staff and service was great and the location can’t be beat since it’s right off Interstate 85. The room we had claimed to be a non-smoking room and for the most part it was. However, the hotel is designed in a motel fashion where there are outside doors for every room. So even though we were in a non-smoking room, anyone who smoked outside our room, we smelled it through the HVAC unit. The rest of the time, the room had a moldy smell to it and a bathroom door that would not close without a fight it was warped so badly. Needless to say housekeeping did the best they could but it’s hard to maintain a facility that is sorely outdated and in need of repairs. In the end, we had to deal with bugs the last night we were there and decided to just leave we were so disgusted. My husband also says he didn’t feel physically safe staying there.