TripAdvisor traveler ratingbased on 1678 reviews
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TripAdvisor traveler rating1678 reviews
Stayed here week of 17-22. Great location. Beach service staff are very nice, friendly and helpful. This hotel is really worth the stay if you get a beachfront room however perfectly situated to many attractions and restaurants too. One day we had no hot water but they changed out the water heater and everything was working perfectly. Breakfast was the only issue, due to not their fault but maybe more thought should go into what they put in their grab and go. They provide you with a little muffin, granola bar and a little cup of either orange juice or apple juice and that’s it so really not worth booking a hotel that has to have breakfast since it’s not gonna be worth the price. But hopefully once the restrictions are lifted due to COVID-19 they’ll start serving their usual breakfast. Very easy access to the beach right next to the pool and have a couple of showers for your convenience before you come back in. Complimentary two beach chairs and umbrella also provided. Overall I would stay here again.
I love this hotel! I've been coming here for 10 + yrs. The location is great. The staff is always so sweet and helpful. The room comes with 2 beach chairs and umbrella, it's so nice not having to worry about packing chairs.
Wonderful propert,long check in
This is such a fantastic property with beautiful views of the beach and a nice pool area.The complimentary beach service was a great surprise. I was a little disappointed that the windows didn't open so we could hear the ocean but the property was great.Our only issue was that it took 20 minutes to check in with only one person in front of us.
No Hot Water / Rude customer service
I have never stood in a hotel where they didn’t have hot water. When I called the front desk it was excuse after excuse met when a rude not caring unprofessional lady named Shae whom also hung up on me. In a time of uncertainty (covid-19) they are operating at full capacity with no hot water! Worst Stay ever! The most Rudest, disrespectful customer service ever!!
Not bad for the price
The hotel staff were very friendly and our room was clean and spacious. It was a great view from the balcony. The beach area was nice but getting to it was a little less convenient to a point until you figured out how to get there. It was nice to have a place to clean off the beach sand and the saltwater.The pool area looked nice even though we did not use it. Overall our stay was good. We were centrally located and close to Destin as well which was nice.