TripAdvisor traveler ratingbased on 1745 reviews
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TripAdvisor traveler rating1745 reviews
Our stay was great! We had great customer service and our room was great also. We had air problems and the lady at the desk got us in another room and was very nice to us about it. We highly recommend this hotel if you are ever in the Charleston area.
Not the best, Best Western
I expect a great night's sleep when booking with Best Western. I received the opposite of a good night sleep here last Saturday. Spent all day traveling just to lay down on a urine stained bed, to then be moved to a room that had big bugs. They charged me for two nights in exchange for the one horrible night I experienced there. When I checked out the front desk agent shook her head and said there was nothing they could do for the inconveniences.
Checked in and was given a room on the last row on bottom floor. Went to room and there was some guests out on the curb smoking some strange smelling cigarettes. Every time I went to my car to get something they were always a little to close to my car. The room is good and clean and I still like to small size pillows. Covid breakfast was below average. Only one flavor muffin and only milk and no juices.i wouldn’t stay here again.
will stay here again
pet and kid friendly Very friendly staff Clean rooms and lobby Great pool. and they provide pool towels Room had mini refrigerator and microwave and one cup kerig coffee pot Grab and go breakfast Nice walking area for dogs
Poor Customer Service
We did not feel comfortable in the section of the hotel because of some guests next to our room. We asked the reception desk to give us another room at a different section of the hotel. She refused. On top of that, she would cancel our reservation unless we pay extra rate for another similar room at a different section. It was almost 10pm. Terrible experience.