TripAdvisor traveler ratingbased on 777 reviews
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TripAdvisor traveler rating777 reviews
Came with family for one night stay, Carmel is our second home. Never have we experienced a Very dirty room, false advertisement, late check in and heater oven of a room in Carmel. Never again will we stay at this location.
Great Choice & Sanjay their Manager is the best!!!
What a great choice this hotel was, and with their Manager, Sanjay at the front desk we felt like we were in perfect hands. There were 3 of us, and we had reserved their 2 bedroom suite with 2 bathrooms, and couldn't have been happier with the room layout and amenities. The views & sounds of the ocean in the distance on a very popular but quiet street was ideal. A 1/2 block away was the famous Hog's Breath Inn, art galleries and great shopping. Sanjay, the Manager was just unbelievable, he saw to our every need with extra towels, pillows, great breakfast packages due to Covid, and the best restaurant recommendations in town. Plus he gave us his card and by mentioning his name, we were given 10-15% off our restaurant tabs. You can't possibly go wrong at this hotel, it's not like any other Best Western, with their central location, cleanliness, attention to their guests and consideration it was really great. Sanjay, you truly made our stay so wonderful, that we canceled our 3rd night in Pismo Beach just to stay here for 3 consecutive nights (we had only reserved 2 nights). We hope to return again very soon. Thank you very much Sanjay!
Poorly maintained, poorly managed
Rented best room, King suite. Sofa and chairs were filthy, stained and in desperate need of replacement. Furniture in general was old and in poor condition. Management was unresponsive to complaints and loud unruly guests smoking and noisy well past midnight in hallways and room areas. Great location, but don’t expect a well maintained/clean/quiet place to sleep!
Value, Service & Location
Carmel is a great place for a day or a week. The price is reasonable. The service, can not be beat. We will be in Carmel again and we will stay here because of the staff. Specifically, Sanjay! We have never more welcome anywhere.
Stayed here for two nights; was on the bottom floor even when I put in a request for the 2nd. Was told because I had kids (5 and 12 years). But we were tortured with a kid running, banging and throwing a tantrum upstairs of us for hours at night! The mom yelling at the same time trying to calm the kid down. My kids were complaining and they’re kids. Front desk person decided to automatically signed me up for a rewards program at check in and told me of its benefits...Walls and ceilings are very hollow (request for upper level if you want peace). Didn’t want to complain because I was trying to be understanding. My kids aren’t loud like that and when we were in the room, they just laid in bed most of the time. Room is very dated and ours was pretty dusty and smelly. It’s not as clean as I liked it to be. Sheets were not quite cleaned (found spots/stain) so I laid my own towel over it and used my blanket because it was making me itchy. Towels may have been washed but left over hair on them. Due to Covid, there is no house keeping which suck because I would think they would keep the rooms clean. Pool also closed. No hand soap or fan working in the bathroom and A/C barely works! It wasn’t that hot but was so stuffy that I had to leave the windows open. Wouldn’t recommend more than 2 nights here. Wasn’t happy. However, we had a great time! Convenient to a lot of eats/shopping. Carmel Beach was walking distance and Pebbles Beach, only a few minutes drive; another 45 minutes to Big Sur.