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TripAdvisor traveler rating847 reviews
Lovely little stay
Lovely little stay. The kind lady at the front desk was very helpful and accommodating and managed to find us a room which would work. Room was clean and breakfast had what we needed! Thank you.
Great location and excellent service
Excellent location, short walk to shops and restaurants and is walking distance to the beach. Sanjay is very friendly and offers great service. Our room was beautifully renovated and was comfortable for our family.
Good hotel, poor service. Bring your own towels.
Hotel is well located in Carmel and the property and guestrooms are well maintained. Overall I would stay again but only as a couple or solo. This hotel is not suited for more than two in a room. For example, in spite of being charged extra for a 3rd person, the room only had towels for 2. Our request for more towels was declined so someone had to dry off with the hand towel for 2 days until housekeeping came. My elite status with Best Western was not recognized. When I mentioned it, the manager said this hotel is not like others who recognize brand loyalty and muttered something under her breath. It’s Carmel and rates and high so I guess they don’t have to provide great service. It’s a good budget option but please know the service will match and be of low quality and not what you might expect from other BWH properties.
BEST PERFECTLY LOCATED, MODERATELY PRICED HOTEL IN TOWN.
Within walking distance to hundreds of shops and restaurants. Safe and ample parking on premises. Extremely friendly owners, always available. Breakfast provided. Property is very clean. Noise level extremely low. Other travelers were also very friendly and enjoyable to converse with.
An Economical Choice in Carmel
We stayed at the Best Western Carmel’s Town House Lodge for three nights in February 2023 as a family of two adults and a child. We chose this hotel primarily due to its combination of economy and location. Of course, the Best Western branding does afford some peace of mind. Location wise, this is one of those cases where the distances in real life feel closer than they look on a map. The walk from the hotel to the main street (Ocean Avenue), is very pleasant and peaceful and as a result, you’re there before you know it. We were greeted in the lobby by very friendly staff (it appears to be family owned/operated) and check in was very quick and efficient. With child in tow and all the gear that accompanies, I requested a ground level room. However, the room we got did leave a few things to be desired. For one, it is a very small room that did not have a closet or literally, anywhere that you can hang clothes. The bathroom was also shower only (no tub). On the plus side, the bathroom did look recently remodeled. The room entrance is also under the stairs and directly (literally right outside our door) from the vending machines and ice/water dispenser. However, this might work for you if you want to be close to these amenities. It appeared the hotel was undergoing room renovations as there was construction going on in other rooms. Breakfast was included and is served in a small room on the corner of the property. There is a terrace on the second level that you can take your breakfast to as well. Pros and cons taken together along with being in a pricey area like Carmel, I felt the hotel was fairly priced and a good deal for being able to walk to just about anywhere in the area. Some things to note: - Parking is included but the some spaces are tight. If you are arriving in an RV or camper van, you will need to park on the street. - The water dispenser next to the vending machines also dispense hot water, which is something I’ve not seen in other hotels. Water temperature is hot enough for making instant noodles. - Included breakfast has decent options including a waffle maker. In addition, there is additional seating upstairs in the terrace. - Hotel is located in a quiet neighborhood and very easy walk to Ocean Avenue - If you’re a light sleeper ask for a room on the second level. We were downstairs and could hear a lot of footsteps from above. - Our mini fridge had a freezer compartment, which is a plus if you are traveling with a cooler and ice packs. - There is a swimming pool (which we did not use) located on a lower level of the property. Most of the hotels in this part of Carmel tend to be older or historic properties. As a result, you'll be paying a premium for this old world "charm." If this is not something you feel is necessary or is worth the premium, then go with the economy and practicality of Best Western Carmel.