TripAdvisor traveler ratingbased on 521 reviews
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TripAdvisor traveler rating521 reviews
Really nice experience
We would definitely recommend this hotel, everything was great, location, amenities, was really close to the beach and the location is in the Main Street of the island, we definitely have to go back in the next summer
Attendee Staff Substandard Services!
Register Staff Memberr Seemingly Displayed ' NO Interest For Arrivals And Departure Patrons, ONLY Location Near Beach Access And NOT Helpful With Events Nor Sights showed no inspiring interest for guests.
Staff really showed they have no intention to assist customers, they were rude and very unfrendly, in 3 day I had to be in contact with them, no one even smile or acknowldge me as a customer,as i had to request several times, someone to clean the rooms, as " new hotel policy" they refused to clean the rooms on daily basis, instead they advised they would only clean rooms every 3 days regardless. Very disapointed with the cleaning procedures of a hotel.
Front desk staff ruïnes the stay
Front desk staff ... typical “Don’t Care” attitude , only happy when they CANT help you or you don't INCONVENIENCE THEM .. First night : Ants in the room (a lot) front desk staff couldn't be bothered .. handed me two room keys for other rooms to go check for ants and move there if I'd like to ..or not .. Second night needed help with humidity in the room and some fresh towels (they only clean the room every third day so if your there only three days your S out of luck ). No help, no answer and no towels .. AND no care in The world . Last day were checking out and at 10:02 I go down to grab our grab and go breakfast to take with us . Front desk lady is extremely annoyed at this and huffs and puffs out of her chair to grab one of the 10 still remaining bags of breakfast 2 feet behind her .. Only to suddenly burst out an ear to ear grin and almost joyfully exclaims that " breakfast ends at 10am" plumps back in her chair with a satisfied and accomplished look on her face and attitude and immediately goes back to playing on her phone .. That was the last and biggest Slap in the face I COULD'VE received from this property and I will GO OUT OF MY WAY TO AVOID IT and will tell anyone asking me about it TO DO THE SAME .
South Padre Wedding
A/C is unable to keep up. Front count staff is marginal. Breakfast is below military MRE. Pillows are smaller than grandma's decorative couch pillows. Bed squeaked even from rolling over. Upside is the back bay and Gulf are equal distance and right next to the main road allowing for some options within walking distance and cart distance from others.