TripAdvisor traveler ratingbased on 5861 reviews
*Important* This hotel will be adults-only for travel 9/1/16 and forward (effective immediately).
Where care-free days and romantic, starry nights are met with personalized services and the finest of amenities, this premiere resort serves as an oasis of relaxation and romance for couples, honeymooners and guests celebrating an anniversary. Located in Playa Mujeres, just 30 minutes north of Cancun, comfort and luxury blend together seamlessly as guests are treated to a selection of gourmet restaurants and bars; opulent spa services; romantic wedding and honeymoon options; access to the beachfront Playa Mujeres Golf Club and spacious guest suites complete with sweeping views of the Caribbean, a private terrace and lounge bed, luxurious marble bathrooms and a room-service box to allow the utmost in privacy.
LocationPlaya Mujeres - Beach
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General policies & fine print
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
A price may display when children stay free, if your vacation includes transfer to your hotel.
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating5861 reviews
Best vacation ever
Me and my fiancée went for vacation.We had an amazing time everything was beautiful.The service was outstanding.The staff from checking to dining was excellent.The bar one of my many favorite places to visit,kept me refreshed.We enjoyed our self so much we didn’t want to leave.We are definitely going back hopefully get the same room with ocean view.Room service top notch order food,if you are busy the leave it in the box.At first didn’t know what the box was.Found out it is a little door by the entrance where they leave your request.
A honeymoon that BEYOND defied our expectations!!
My husband and I were eager to book our honeymoon to Beloved after some close friends had gone and said it was worth every penny. We booked a trip for 10 nights in the Swim Up Suite (206 is the room we got to be exact) Booking both our flight and our hotel through the "excellence" website was seamless and saved us a couple hundred dollars as apposed to doing it separately. ARRIVAL Upon arrival, we are greeted so warmly by the front door host who offers us glasses of sparkling wine and a cold essential oil infused towel for our faces. The front door host takes our bags and says they will be waiting for us in our room. We are then escorted inside to the concierge where we are seated with Alejandro who walked us through our check in. His English was impeccable and he walked us through everything from preferences, to allergies, to desires for room service options, and walked us through every detail of our stay. THE ROOM We were then escorted to our room which was a first floor swim up suite. The room was larger than the pictures seem, clean, and bright with a sign that said "it's our honeymoon" on the door! We had a bottle of sparkling wine, chocolate covered strawberries, a the jacuzzi was freshly drawn with soap and rose petals. We LOVED the swim up suite. We were in building two which is in front of one of the 3 pools ( the coldest of the three pools) which worked to our advantage because less people came to this pool and felt more private. We are the room on the corner of the pool which made it so we could walk across the edge to the "Cafeto" to grab coffee in the morning through our back door and not need to go all the way around. THE PEOPLE Part of what made our trip so excellent was the STAFF and how personable and accommodating they were to us on our stay. Many conversations were fun and felt like friends with jokes and us getting excited to see certain people! Memorable people were - Alberto - The sushi/taquila bar server. He was fun, quick, made you feel comfortable, and gave lots of suggestions! Jesus - afternoon/evening server at La Isla - Easily the kindest hearted person at this hotel. Kinda, attentive, and would go the extra mile to make things special. Kenia - Server at the morning at Les Bisou and evening at El Mar - Fun and hard worker! She was wonderful and checked on us over and over! Felipe - Restaurant manager - After an allergy mishap, we met Felipe and he made it his goal to make sure every meal was perfect and delicious Moises - Mornings at Le Bisou and afternoon at El Mar - Gave us fun facts about the resort and Mexico, very conversational and fun! Marcelina - El Mar chef/cook - cooked us the most INCREDIBLE seafood feast on our "romantic" night dinner. Her skills were amazing and i have not had lobster or scallops that delicious. Alejandro - Concierge - Kinda and SO helpful whenever we had questions! Saul Martinez - Restaurant manager - Amazing and attentive and remembered everything about us in a way that felt like he cared and we were more than just customers. THE FOOD Our first night we went to La Isla (the outdoor/open concept italian restaurant). Our server was Jesus. Jesus (who works the afternoon/evening shifts) was amazing, personable, and attentive. We ended up having lengthy conversations with him and we left thinking we HAVE to go back to see Jesus again! There was no restaurant that we went to that we didn't enjoy. Our favorite restaurants were between La Isla and El Mar - we love seafood and these restaurants had plenty to offer. We also went every night to the Sushi bar in Lupita Lounge where Alberto would take great care of us! All the food seemed fresh and had amazing flavor and spices! OVERALL EXPERIENCE We loved how QUIET and SMALL this hotel was! it felt like a tucked away boutique hotel and everything felt personal and curated for us. We attended an event on the beach or the lupita lounge almost every night which were so fun. We did the catamaran excursion to Isla mujeres which was worth it (rent a golf cart!!) and the bike tour with veronica which was short but fun! Worth every penny, you can recluse yoursefl in your room and be fine, or be outside all day long and have a blast!
Last Trip Before the COVID-19 Crisis Really Took Hold
We were unable to book the room we wanted for our fourth trip to the Excellence Playa Mujeres. We resorted to the Beloved Playa Mujeres, which is next door. Turned out to be a great choice. Just before departing, we were conflicted. The pandemic was heating up. We decide to go with sanitizers and disinfectant wipes in hand. The property was tranquil and relaxing. The room was great. The beach was never crowded because the resort is smaller. The service was good and the food excellent. Water therapy and massage is a terrific choice. The sun and warmth aren’t COVID-19 friendly. Quintana Roo was free from infection until the day we left. We were actually hoping that it would not be possible to return immediately. Alas, now we are stuck indoors in New York.
Prefect, once more!
We were pretty much the last guests leaving Beloved when it closed temporarily over a week ago. This was our fourth visit in 2 years to this resort and it continues to live up to our high expectations. I think the staff should especially be commended for continuing do do their jobs with a smile, knowing within a few days they would not be working and have to deal with much uncertainty. The food continues to be excellent and the accommodations comfortable and spotlessly clean. Our 2 story beachfront casita had a breathtaking ocean view and was convenient to everything - although nothing is far apart at Beloved. As mentioned so many times previously, it is the staff that elevates this hotel to a 5-star experience and they all deserve our appreciation (tip, please!). Special mention to Felipe and Lourdes our beach concierges and Luis and Alex who were attentive as always as beach waiters. Also, much gratitude to Veronica and Marcos who are the entertainment dynamic duo. My husband is passionate about beach volleyball and they worked diligently to ensure there were several games during our stay despite the low occupancy. We were welcomed back warmly by Karla at Isla Grill and hope to see her beautiful smile again soon. Beloved provided a perfect escape for us and we will cherish the beauty and wonderful memories until our next visit.
Amazing staff wonderful resort! We had a great experience overall. Amazing food, great entertainment and so relaxing. We would highly recommend this special resort as a wonderful getaway for couples. We loved it.