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Hotel overview
Property information
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Hotel details
Hotel advisories
General policies & fine print
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Reservation changes may not be permitted unless authorized by the hotel.
Right to Refuse Accommodation - This hotel has the right to refuse accommodation to any guest without being liable for any refund or compensation under the following circumstances, including but not limited to, where such action is deemed necessary for safety, when action is unlawful, when action involves a hazard or risk to any guest, and when the guest has committed misconduct on a previous stay.
Dress - For access to all restaurants during the evening a formal dress code applies (men shouldn't wear shorts, sleeveless shirts, sandals).
Ratings & reviews
TripAdvisor traveler rating
14103 reviews
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Jan 21, 2021Ok but there is better value for your money elsewhere
Resort is about 10 years out of date. Will admit it grew on me as time went on first impression would have me rate it as a 1-5. Pros the dinner was very good. Beach was nice, Pool was very pleasant. Staff was also very nice and did there best to try and organize some activities. Cons one restaurant open a night and you had to make your reservation before noon. So if you check in after that your screwed that night. Seems like a stupid system. I get they had to cut staff for covid however one option for dinner and no food options after that. The all night option listed on website is not open at all. The statement on website says some service limited not specific at all. Misleading. Also the food for breakfast and lunch was average however it was a good selection. More cons Room like i said out of date but worse yet the bed was essentially a brick. I also went snorkeling off the beach. Pulled 15 bottles and a bunch of plastic out of the water. Last and how they mess this up I dont know drinks. Idea of drinks is pour liquor in cup and put slushy on top. its called a blender or at least stir it. Your sip was either straight alcohol or flavored slushy. Bar didn't have a rum and coke or similar plus swim up bar closed the whole time? Literally the one bar you should have open. These are all easy fixes. Its just when you drop a grand on a place you expect a bit more.
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Dec 29, 2020Grew on me, I like it.
Travelling during COVID-19 don't expect the world. Alot of things were closed as a result of the pandemic which I felt could've been open and vice versa but the staff for the most part tried their best, honestly it was the staff that made the vacation, friendly and accommodating. Some things they did on the fly but they adjusted and tried to make things work so hats off for that. CONS OVERALL: (1) the beach is not good, this is not Bavaro beach, there are weeds every where on the sand and in the water and it's high tide being the last resort to the marina. My small kids didn't like being in the water with it being always wavy. The entire hotel was spotless but the beach was never cleaned in my opinion and it showed. Also this is the first hotel I have been to that did not have a waiter come to the beach, although the bar was close it was just a note (2) the room we got was very outdated, didn't have a phone or an alarm clock, Wi-Fi did not work in the room. They did not clean our room one day which I thought was a big over stop considering there were maybe 20 other guests in the whole place, but the manager got us fresh towels. (3) Wi-Fi was horrible. I was not able to conduct business, always disconnecting. (unless you were in the lobby or very close) Also no safe in the room, you have to pay to use it (4) Swim up bar closed even though the actual pool was jam packed first two days. (5) The workers on the beach trying to sell things kinda gets annoying but they are not aggressive, just lots of them, just thought by day 6 of only 10 ppl on the entire beach that they would give up trying to sell me the same monkey photo. (6) The walls are super thin, I am a heavy sleeper and I think I heard every time the late night partiers came home or when the staff was cleaning with their trolly of death (towel collector) which sounded like a emergency ambulance cart (7) Seems like there are alot of locals that come on weekends, they are friendly (8) No water activities (kayaks, floaties), they did have Ping Pong and Volleyball and tried to do Aerobics PROS OVERALL: (1) Staff. Same small staff throughout as most sleep there on the resrot and I felt like I got to know the waiters who remembered drinks, servers who were nice to kids, entertainers, very friendly. They helped, played with our kids, I felt a lot of them were thrown into some new positions but they tried their best. The Entertainers: Eddie Murphy, Candy, Mulana, and the rest who I can't recall were amazing. Legit will miss them (2) Shows, every night great shows my kids loved it and we did aswell. Then DJ and live music it was very happening, good party (3) Restaurants, some of the best meals I have eaten, due to COVID there was no late night buffet so we had to eat every night at a restaurant and the food was delicious. (4) Christmas Eve and Christmas Day. Absolutely blown away by what they did on Dec 24th with cocktail hour and the food, and long live shows, some of the best food I have ever eaten and the way it was presented and I have been to a lot of places all over the world. (steaks, lobster, prsuto, sushi, etc etc. and on Xmas day Santa Clause coming to the beach via boat to deliver presents to the kids, such a nice and considerate act. (5) Bar Staff, maybe it was lack of guests but I would say average wait time to get a drink was 20 seconds. (6) Lots of shade on the beach, did not have to wake up at 5:00AM to get good shade (7) Everything is walking distance and very close! Overall I do recommend this hotel, also as a result of their barley being any guests we got to use the adults only section of the beach and pool which was awesome and the adults only buffet became the main buffet, very cool place to eat, have a coffee, a cocktail!
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Dec 10, 2020
I like it.
1. Weather 22-29 mostly sunny, few showers, windy. Water is just refreshing, warm. 2. Food was a way above my needs and expectations. Quality was good. But no quality fish. 3. Shopping was about nothing. And no shoppers, no wander. 4. Room was perfect almost. Air condition was cooling nonstop, no matter which temperature you set. Hot water was mostly cool. No insects! No noise. Cleaning ladies were great for me. TV also was great…as much as television could be. 5. You cannot say you are able to drink something anywhere and anytime. One (or zero) bar and restaurant are open at any given time. From twenty something. 6. The sea is murky and full of dead weeds. The sand is covered with weeds either. 7. There were not much people at the moment, and pools were mostly empty.
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Nov 16, 2020Resort, more like a nightmare
This place looks good on pictures...First and foremost, Be Live let us book at it’s Canoa Location in La Ramona and it’s been closed since March...No one told us anything...We initially flew into Santo Domingo, we paid for a shuttle to the Canoa location and when we arrived, it was pitch black, no one spoke English and we had no phone service...After about 45 mins, the General Manager Christofe, who was amazing came out and fortunately, he spoke some English and was able to transfer our location from the Canoa location to the location at Punta Cana and he even had his chauffeur drive us another hour to the new resort...Once we got to Punta Cana, they didn’t initially honor anything that we previously paid for...We were supposed to be VIP, have free premium drinks, etc...The gave us a regular arm band and they threw us in the filthiest and most broke down room they could find it seemed. The front and back door were broken and we had tons of mosquitoes and bugs in our room...We didn’t feel safe at all... We tried to change rooms...One minute, they said they would change us and then they said we would have to wait until 8am the next day because the manager would be in. So, we sucked it up and made it through the night. The next morning, I go down at 8am, then they tell me the manager won’t be in until 10:30am and to come back. We come back at 10:30, we’re told by someone that our new room would be ready at 2, he switched our arm bands to VIP at that time, after we’ve already paid for premium drinks the day before. At 2, I came back down and they showed me a room that was not the ocean view we paid for and the maintenance men were still in that room fixing on stuff, so I said I didn’t want that room, we need our ocean view with 2 beds, so, they told me to have a seat, I waited an hour and finally went back over to the desk and they said I have to wait an hour more...Like 2 hours later, they sent a bellboy to our room to tell us that he was moving us to our new room on the Adult side...We received a room with an ocean view but it had a king bed in it, so they put a full size rollaway bed in the corner which is not what we paid for...We spent half of our trip trying to get a decent place to sleep...it was horrible...The front desk staff was horrible and I will never stay there again. One of the restaurant managers, Andres was amazing...The bellboy Carlos was awesome and the Adult side bartender Cesarin was the best, other than that, throw the whole resort away...
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Nov 15, 2020AVOID THE BE LIVE COLLECTIONh
Firstly, I am not the type to ever do reviews BUT the Be Live Collection Punta Cana is the WORST of the WORST! As soon as we arrive to the resort, the line ups in the lobby due to locals wanting to check in is completley absurd. Kids running around, whos not wearing their masks, no where to walk at all. Finally we get seated near the lobby and have a drink with a lot of other people from flight who is waiting to be checked in as well. Finally some workers come up to us to get us checked in OUTSIDE of the lobby and front desk (due to how flooded it was with locals) We finally get our room keys and bracelts and head down to our room with the help of the worker emanuele. We get our room and theirs a mistake and we have 1 King bed for 3 people.. Emanuele was quick to help us on that and get our rooms changed ASAP. We get switched to building 4 and get a room on ground level. This was a bit of an issue for us due to the fact my mother has asthma and being on ground level with humidity it bothers her a lot but we decided to test it out.. we get dressed to go to the beach/pool and check out the rest of the resort. The line ups to get burgers was all the way to the pool, impossible to get anything.. my mother waits the line to get food for all 3 of us and when she finally makes it to take order she is refused to get 3 burgers and they told her 1 per person. Mean while locals are walking out with stacks of take out boxes of ALL burgers for their families and we cant get more than one. Anyways.. time to go back to the room to start getting ready for dinner.. our toilet doesnt flush, and their is no water working in sink or shower (lets not forget about the smell of mold in our room that stuck to our clothes) try and use the phone to call reception and the phone is broken doesnt work at all. We had to walk back to lobby and We absolutely could not change our room that night and had to wait until the next morning. Next morning comes, again waiting to change our room for the 3rd time now.. we get a higher ground floor which we were happy about, but the air conditioner does not work and the room is 26 degrees, humid to the point the bed sheets were constantly wet. Again tried to phone reception phone is broken. We get back to the lobby to get the AC working and they told us they would send someone to fix it. We had booked an a la carte that night and couldnt make it due to the fact the technician was working on the AC and had to remove ceiling plat forms to fix the ac and we could not get ready for dinner. He put water stating that the AC would work within an hour. So we decided to eat at the buffet, the line ups to get in was all the way to the lobby. After a 30 minute wait we finally get seated, masks are mandatory due to covid, and theirs people running around, cutting in front of you like voltures that havent eaten in days breathing down your neck with NO masks on. Everyone touching the same utensils to make their plates.. Covid 19 does not exist at this place. Get back to the room to see if the AC works and still it is 27 degrees now. Next day again we want to change our room but already wasted 2 days so we decided to change after we speant some time at the beach and pool.. They sent someone with my brother on a goose hunt to look at 6 different rooms to find a FUNCTIONAL room with Air conditioner. All the rooms we looked at were hot humid and wet bed sheets. We decided to tough it out and just stay in our hot room. Go get ready that night, and our hot water is not working... I go down to reception extremeley upset, and try and get the situation fixed asap and the people at reception are completly no help at all so i contacted the air canada rep to get us transfered to another hotel as quick as possible. That morning The “manager” came up to us due to the fact the rep contacted them and didnt want us to leave and change resorts they said they would upgrade us to a junior suite/ or family room, and showed me 3 different rooms and asked me to choose which one i wanted. Out of the 3 rooms they showed, only 1 had a functioning AC and hot water. So i chose, and they then told me i cannot have that room because their is a “leak” in the roof, mind you i went to the room personally and their was no leak, even if their was a leak they would have never showed me it to chose in the first place. At this point theyre just laughing at us and wasted our whole day so we would not tranfer hotels. We ended up choosing the family room in building 5, 5227 5525 we got connecting rooms very beautiful, ocean view with a beautiful balcony, ac doesnt work, and infested with ants... Were fed up and just decided to tough it out for the rest of our stay and deal with it when we come back. All in all, Be live collection punta cana, DO NOT waste your money on this place. The staff is rude, no hello, no thank you or your welcome. Theirs very few people that are nice and welcoming. The only GOOD i have to say about this place is 1) the food and 2) the layout, everything is close by and close to one another. We will not be coming back to be live collection, and i suggest to everyone who considers this place, do not waste your money. And dont let the good reviews on here fool you.