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Hotel overview
Valid in Premium Level room categories. Terms, conditions, and restrictions apply to resort coupons and vary by resort.
Located on one of the most impressive beaches of the Caribbean and surrounded by the legendary beauty of the Riviera Maya, the Barceló Maya Palace 5-star hotel is a spectacular luxury resort with exclusive services. All of its rooms are Junior Suites or Suites, all of which offer luxury details and comforts to guarantee an extraordinary experience.
The hotel has 6 restaurants, all with a view of the Caribbean Sea. Buffet and à la carte restaurants specializing in Brazilian, French and Caribbean food (seafood) among other global cuisines. Everything falls under the Barceló All-Inclusive program and is of exclusive use for the guests of this hotel.
Location
Riviera Maya - BeachProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy- Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
15085 reviews
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Aug 11, 2022Poor customer service
Our first day experience was not a good introduction to Barcelo May Palace in Cancun. Even though the staff was very helpful and courteous, you had to wait over an hour or more for help. For a top end resort you would think that would include responsive customer service. We traveled to this resort during non-peak season and arrived mid week to avoid the crowds and still the customer service responsiveness was poor.
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Aug 10, 2022Barcelo Maya Palace
Overall place the place was decent. Biggest areas of concern were the fact that room has little spots of mold. The room also smelled very moldy while staying there. Plenty to do. Staff was nice. Rooms not so nice.
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Aug 10, 2022
Beautiful, clean resort.
We enjoyed our stay. The food and drink choices and quality were very good. The resort area is beautiful and comfortable. We had some issues, for certain, but we stayed during high season and perhaps would have had a stellar experience if we had gone during a less busy time.
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Aug 10, 2022Vacation
Visiting with a family. Entertainment staff was really great!!! Ari ,William and Alvaro kept us entertained! We played lots of volleyball ping pong and a lot of Zumba. They made our vacation very happy and fun! Hope to see them soon!!
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Aug 10, 2022
Meh...
Big resort with little to do. Many people found checking out early. No teen club, half of outdoor adventures were closed down. Have to have premium upgrade for a lot of experiences / restaurants. Would not recommend/ stay at again.