Wish you were here?
Hotel overview
Get exclusive perks during your getaway at Barcelo Maya Palace. Travel now through December 22, 2022 and receive:
• Additional $200 in resort coupons per room
Valid in Premium Level room categories. Terms, conditions, and restrictions apply to resort coupons and vary by resort.
Located on one of the most impressive beaches of the Caribbean and surrounded by the legendary beauty of the Riviera Maya, the Barceló Maya Palace 5-star hotel is a spectacular luxury resort with exclusive services. All of its rooms are Junior Suites or Suites,
all of which offer luxury details and comforts to guarantee an extraordinary experience.
The hotel has 6 restaurants, all with a view of the Caribbean Sea. Buffet and à la carte restaurants specializing in Brazilian, French and Caribbean food (seafood) among other global cuisines. Everything falls under the Barceló All-Inclusive program and is
of exclusive use for the guests of this hotel.
The excellent facilities of the complex include 3 spectacular pools, one for adults only and one water park for kids. It has a fitness studio, shopping center, U-Spa, a U-Kids Spa and a mini-club. Sports enthusiasts can train in the sea or in the special sports areas. At night, you can enjoy a magnificent range of leisure and entertainment options.
Location
Riviera Maya - BeachProperty information
{{title}}
Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy- Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
18307 reviews
-
Jul 13, 2025Wonderful Vacation!
This was our second time and we were not disappointed. We stayed at the Barcelo Palace this time, for a total of 10 days. There are six hotels on this resort and they are all beautiful. The service is great. We were particularly impressed with the dining room buffets at the Palace resort, especially Selena Tec who served and managed the outside area in the buffet restaurant. She was extremely personable, very helpful and her attention to detail was second to none. The food and selection is good, with something for everyone. The room was lovely, the pools and the beach were amazing despite the seaweed being washed up on the beach. There was a crew that worked tirelessly to remove the seaweed which really didn’t bother us. Snorkelling right off the beach is absolutely amazing with turtles and many species of colourful fish. There was a nightly show in all the resorts which was average at best, but if nothing else, it was good for a laugh! The Michael Jackson show was especially hilarious as Michael Jackson could not sing and also couldn’t dance. Without his supporting dancers, who were very talented and well rehearsed, the show would be a laughing stock! Nevertheless, it’s worth a go just to sing along to the songs. It’s always good to tip the staff a dollar or two when you can, as it is greatly appreciated, but it is certainly never expected. We have and will continue to recommend all of these hotels at this resort to all family and friends. We can’t wait to visit this little bit of paradise again!
-
Jul 12, 2025Beware the room Barcelo.com sells you and what you get may be entirely different, see photo for details
Book one of the ocean front junior suites at the Barcelo Maya Palace and you may end up feeling like you have been mugged. The photo attached is what we see when looking out of your “Junior Suite Ocean Front Premium” room 8005. While the Barcelo.com website sells you the room with the “best views” and an “exclusive location”, and shows you an idyllic picture of serene palm trees over the ocean (advert attached), what you get is a view of the kids play-pool and the noise that goes with it (view from room 8005 also attached). Barcelo staff will tell you that is the way it is, that there is no mistake, that the room is not a “pool view” room despite presenting them with evidence to that effect, and that the Junior Suite Ocean Front Premium room has the view of the children’s pool that you asked for, one of the “best views” as advertised, and kids screaming as they go down their slides as your selected “exclusive location”. If you show the Barcelo Maya Palace supervisor the advert on the Barcelo.com website for the room, and ask them to reconcile it against the photo attached, they smile, quietly agree that indeed the do not look the same, but then double down on their position that there is no mistake. No other rooms being available on that level at the time, we opted to move out of the room into a cheaper garden view to get some peace, still paying the full price for the premium oceanfront room however, no partial refund given. If it had been just myself I would have waved Barcelo goodbye there and then, moved to the Grand Velas resort up the road, and taken it up with the credit card company. But having a tired family waiting meant I had to take it rather than leave it. Beware of the Barcelo website photos and room descriptions, what they sell and what the deliver are entirely different, and they will not apologize for it, but rather say that’s the way it is and always be. Barcelo staff have a generic statement that’s says different rooms have different views. However, if people knew what they are really getting is nowhere near the advertised room, many people would choose elsewhere. Now you know. Save yourself the disappointment, avoid Barcelo and go elsewhere, there are other great options in Riviera Maya and Cancun. I would have closed the Barcelo.com tab had I known.
-
Jul 11, 2025
Incredible!
Great service everywhere. Staff was so friendly and professional. Food was delicious. They have a double decker bus that transports you to every hotel. The water was so warm and the beaches were lovely. This was my third visit and I can't wait to go back.
-
Jul 11, 2025
Barcelo Maya Palace is the Best!
7 days of paradise! Amenities and staff were amazing! We had a group of 19, so everyone was able to do something they enjoyed! Some were kind of bummed with all the seaweed at the beach, but the hotel staff cleared spots out on the sand daily. All 3 restaurants requiring reservations are highly recommended. Buffets and grill also amazing! Look for Manuel Gonzalez and Enrique, by the pool bar…they were both amazing!
-
Jul 10, 2025
Front desk manager doesn’t care about the customer
The service I received during check-in was extremely disappointing, and the issues I encountered were neither resolved promptly nor handled effectively. Staff appeared uninformed and disorganized, and even after the supervisor and manager became involved, the situation remained unsatisfactory. Based on my experience, I cannot recommend staying here, as it is clear that management prioritizes upcharging guests over delivering quality service. The manager on duty, Isaenn Garcia, refused to take any responsibility and instead placed the entire blame on me.