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Hotel overview
Get exclusive perks during your getaway at Barcelo Maya Palace. Travel now through December 22, 2022 and receive:
• Additional $200 in resort coupons per room
Valid in Premium Level room categories. Terms, conditions, and restrictions apply to resort coupons and vary by resort.
Located on one of the most impressive beaches of the Caribbean and surrounded by the legendary beauty of the Riviera Maya, the Barceló Maya Palace 5-star hotel is a spectacular luxury resort with exclusive services. All of its rooms are Junior Suites or Suites,
all of which offer luxury details and comforts to guarantee an extraordinary experience.
The hotel has 6 restaurants, all with a view of the Caribbean Sea. Buffet and à la carte restaurants specializing in Brazilian, French and Caribbean food (seafood) among other global cuisines. Everything falls under the Barceló All-Inclusive program and is
of exclusive use for the guests of this hotel.
The excellent facilities of the complex include 3 spectacular pools, one for adults only and one water park for kids. It has a fitness studio, shopping center, U-Spa, a U-Kids Spa and a mini-club. Sports enthusiasts can train in the sea or in the special sports areas. At night, you can enjoy a magnificent range of leisure and entertainment options.
Location
Riviera Maya - BeachProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy- Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
18326 reviews
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Jul 17, 2025Another great trip to Barcelo
4th trip to Barcelo Maya Palace. Everything was wonderful. Great food, drinks and beach. They did a great job cleaning the beach every day. We enjoyed the Mariachi band in the lobby bar!
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Jul 16, 2025
Sargassum can’t beat the exceptional Barceló team
Despite heavy sargassum affecting the entire Mayan Riviera during our visit, Barceló did a remarkable job keeping the beaches pristine, allowing us to fully enjoy snorkeling and relaxing on the sand. The pools, amenities, and overall facilities at Maya Palace were outstanding, and the staff made every moment memorable. I am already looking forward to returning. Public recognition of these personnel. • Jesus Hernandez, the bellboy, truly exceeded our expectations and played a key role in making our stay at Barcelo special. • Alejandro Erazo, supervisor at the Mirador restaurant, consistently demonstrates outstanding leadership and a warm, engaging personality. Restaurants: • Tokio – Jose at the Tepanyaki • Hacienda – Fabian Ek. • Marenostrum – Roman and Alejandro • Le Brasserie – Rey and Yuceli • Caribe – Manuel El and Aracely Uc.
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Jul 16, 2025Overrated
I don't know how they get the ratings they have here on TA. Getting dinner reservations was impossible. We at 1 time before 8:30 the entire week we were there. The food is poor at the buffets, food is at least decent at the restaurants if you can get in. Was never told there was a dress code so none of us had long pants which are required at ALL restaurants. ALL INCLUSIVE has always meant everything is included other than like jet ski's or parasailing etc... However, wine was additional, bowling is additional, go carts are additional just to name a few. People wake up SUPER early and go reserve all the lounge chairs at the pool. By 7 am there is absolutely no place to sit and some of those people don't even come to the pool until like lunch time or after. The pool was missing a LOT of tiles. My daughter cut her foot on a spot that was missing tiles. If you wanted a Cabana, guess what, yep that's right, you have to pay extra for one. The beach is rocky and we were there during seaweed season (summer) which many the beach not an option. The room was OK but the beds were full sized beds so for 2 average size adults to sleep in 1 bed was tough. The room also would not hold a cool temp. It got up over 80 during the middle of the night and we would wake up sweating. This is strange since during the heat of the day the AC worked just fine. We've been doing all inclusive resorts every year for many many years and this was BY FAR the worst one we have ever stayed at. Terrible experience from the very start.
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Jul 16, 2025
Hundley Stay 6/22-6/29
The only complaint I have is that we never got fruit in our room and mentioned it to the staff, and the snacks didin't get replaced, except once, and I had to ask. We also only got washcloths once, and I had to ask for those. They never replaced them, when they changed towels. Overall, our trip couldn't have been better! We recommend Barcelo to everyone we know!!
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Jul 15, 2025Not all is included in this “All-inclusive”
Very nice property with lots to do but lacking in the food department and guest experience. Also an all inclusive means everything ( within reason) is included. Which it’s not the case here. Activities like mini golf, go karts, and even room service were extra.