TripAdvisor traveler ratingbased on 13207 reviews
LocationRiviera Maya - Beach
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General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy- Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating13207 reviews
We were visiting this hotel when lots of hotels in Mexico were closed and there were not many guests, so our review may be not very objective. What we liked most in this hotel is the beach and the restaurants. The beach The water is clean, you don't need a mask to see the bottom. There are lots of different beautiful fishes in it. Besides there were two big turtles who swam closer to the buoys. It's a small adventure to swim near them. If you have kids they should be excited. The sunbeds stay very close to the water so you don't have to walk long. The weather was perfect all the time! Restaurants During our stay only three restaurants were working: French, Brazilian and Seafood, and one buffet. The food was delicious in every restaurant. Buffet had rather big choices, despite the virus time. The quality of food was great. In general the waiters in the buffet didn't care a lot about the visitors, could make you wait for a while. But there were two waiters who were very attentive to their clients. They are Carloz Santiz and Roselia Entzin. I want to say big thank to them, especially to Carloz, he made my birthday morning special! When he figured out that I had birthday he organised congratulations and cake. It was unexpected and very nice of him. Even night congratulation was less impressive than his. Hope to see him and Roselia next year. The hotel is huge. It's easy to get lost in it. There are lots of beautiful pools Based on the map it has lots of activities but it was harder to estimate them because they were closed. We felt very good there because there were not so many people. Hope in normal situation the place is not too crowded. The room is spacious and well organised. The only minus it has is the humidity and an unpleasant smell because of it. The clothes sensed wet as a result. We were in another Mexican hotel before and it didn't had such problem. I hope the hotel can figure out something to fix this. We liked this hotel a lot and would like to come back here.
We loved this resort. My husband and I travelled with our 4yr old son and my father-in-law. Access to all of the resorts kept us busy. Tropical had a great water park for kids, although our little guy preferred the one at Palace (a little more manageable for a 4 yr old. The main lobby and balconies provided cool quiet shade and comfy seats for my father-in-law. The food was very good. Rooms were exceptionally clean and quiet. Staff worked very hard and were very friendly. Would highly recommend for a relaxing family vaca.
Carlos the bartender is the man!
Such an amazing resort. Stayed here for a music festival and could not have had a better time. The best thing about the experience. THE STAFF. So accommodating. Carlos, one of the young bartenders, was so friendly and prepared us a variety of incredible drinks. Had such a good time with him. Can't speak highly enough about him and the rest of the staff. Thanks Carlos!
Everything was amazing
This is my favorite resort in Riviera Maya. I love the beach, the rooms, the food and the people that work there. My favorite place to eat is the Buffet Hacienda. Angel Tamay, Angelica P., Lucio C, Areli P and Deyli C are really great servers but Angel is my favorite. :) He's welcoming, kind, funny, polite... what else can I say. They are all a bunch of good workers.Oh yeah...the food is great too. :) My mom was in a wheel chair and they were always making sure she was ok. I love Mexican culture...they really take care of the older generation. I have been to Barceló 3-4 times and I won't be going anywhere else. Thanks soooo much for everything! I will be back!!!! ☼♥ I liked that they would have movies for kids on the beach in the evening! Awesome idea! Decorations for weddings were really pretty too. Snorkeling is soooo much fun here for kids and adults! You can walk/run along the beach on the sidewalk every morning if you don't want to walk on the beach.
Fantastic Dream Mexico Vacation
My husband and I enjoyed our 5 day stay at the Barcelo Maya Palace for so many reasons. First, the hotel and grounds are absolutely beautiful and obviously very well maintained. We were continually blown away with every detail of the hotel from the rooms, courtyards, pool, lobby and beach. Second, the service! We did not have one bad interaction with any staff during our stay. Each person was so accommodating and ready to serve and make your day. Our favorite spots were the beach, volleyball court and walking around the different hotels / lobby bards in the evening. I would definitely recommend booking your next vacation at the Barcelo Maya Palace. It will be hard to top our 5 star experience.