Wish you were here?
LocationRiviera Maya - Beach
General policies & fine print
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating8280 reviews
Maria garcia was very kind and thoughtful. Would very much like to have her as a server again. She was kind and quick with every request we made. She even made amazing recommendations. We thank her again for her service.
Wish I stayed longer.
Great service, great food, great beaches, friendly staff and awesome evening entertainment. Even solo, there’s always something to enjoy, your privacy and wish for solitude is respected and should you wish to engage with the staff, they’re always available polite and remarkably knowledgeable of foreign languages. I highly recommend Barcelo resorts.
Amazing experience! Had so much fun. The instructors are great, always helping me when I needed it. Their names are Nestor and Alin. The service at the front of the ride is very good. Daniela, Barbara, and Isay do their job very well. Can’t wait to do this event next time!
the perfect all-inclusive resort
This resort is perfect. 5 resorts in one, it has multiple pools, activity areas, cafeterias, and more for you and your family to enjoy. The grounds are beautiful and well maintained. The rooms are clean and comfortable - including the beds. The cleaning crew brought us blankets and helped as we needed - always friendly. We did end up changing rooms because the rooms located close the the Maya Mall were too noisy for us. In addition to the cafeterias, we ate at 3 restaurants: Mexico Lindo, La Fuente, Marenostrum. They were all excellent. We really enjoyed the gym (it rained a lot while we were there). A beautiful workout area and great classes. We also enjoyed playing ping pong and all the various pools. Due to rain we didn't get to try everything we wanted but there are many more things like snorkeling, sailing, paddle boards etc. At the moment, only two of the outdoor eating/pool bar areas are open. I expect that will change as travel increases. The resort was working hard to mitigate the large influx of seaweed affecting the entire coast. You can arrange for the required US covid test with the concierge (you arrange eating at the restaurants with them as well). The test is administered right on the property with results given the same day. Very easy. As a heads up, check-in takes forever. Be prepared. Overall this is a great place for both families and couples. We highly recommend!
Just checked in hope it gets better
Just checked in sort of, arrived with wife and 2 young kids. We had to wake up at 3am to catch a flight. The hotel is big but seems very nice and clean. Check in was interesting. Took about half an hour for the front desk attendant to advise us to hang out for 5 hours with two young and tired kids for our room to be ready. There is no wiggle room here and customer is never right. When my wife politely asked if we could check a little early if the room is ready he rolled his eyes. The suggestion was to change in the public toilet and use the pool. Will be reviewing as the trip goes on….