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Hotel overview
Location
Riviera Maya - BeachProperty information
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Hotel details
Hotel advisories
General policies & fine print
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
16233 reviews
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Jul 12, 2025Not worth then visit
I have been to this hotel 6 times, first visit was amazing unfortunately our last was this week. It is a shame to see how this hotel has deteriorated. Service it just a mess, food is very poor, everyone seems to work by the tip. We have to change one room because the air conditioning didn’t work and the second room we had a flood l. We paid the premium service and it just gives you access to book the restaurant and that is, better alcohol but nothing that you can be amazed because it does not give you any privilege. Food at the buffet was very bad and sometime the arrive personal makes you feel like it was
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Jul 08, 2025Overall a great resort!
Be sure to pre-Book your included Dinner Reservations. The 1st floor Garden view rooms are great for kids, give more room to play and explore the campus.
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Jul 06, 2025Horrible check in experience and restaurant booking
At 4:30pm there was no room with 2 beds (3 adults and a 16 yo) available and the front desk misled us to an upgraded room and check in time was 3pm. However, there was only 1 king bed on the "upgraded room" and a single sofa that didn't turn into a bed. We complained and they gaslighted us in different forms to keep the "upgraded room". We said we didn't want an upgrade, just 2 beds that fits our family of 4. The room with the 2 beds (that also had 2 sofas) was ready at 8pm!! The signs to some restaurant don't exist! We asked about the italian restaurant Trattoria and a staff guided us to Capri restaurant on our first day. Two days later we realized that we were booked at another italian. We had a booking today to Capri and when we got there there was no reservation!! They canceled it WITHOUT informing us. They can't say we can't repeat restaurants because we went twice to the Tokyo Restaurant. Now we are here waiting for a noshow to have dinner. Beautiful beach but is not worth the stress and lack of accountability from staff. There are so many rooms and guests that you will be just another one. They don't care!
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Jul 05, 2025
Stayed at barcelo for 5 days and we’re at the pool and went to some excursions. The service was amazing Irene did amazin
Irene was absolutely the best she took care of us every day! And made sure we always were taken care of! Definitely recommend Barceló such a amazing resort with great service
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Jul 05, 2025
DO NOT WASTE YOUR MONEY – COMPLETE DISAPPOINTMENT AT A “5-STAR” RESORT
I recently stayed at Barceló Maya Beach Resort for a 3-day trip, and it was an absolute disaster from the moment we checked in. I booked this resort based on the glowing 4.7-star reviews and the fact that it’s listed as a 5-star hotel on Google. That rating is completely misleading – I now believe many of those reviews must be fake. This trip was meant to be a special celebration for my friend’s birthday. Instead, it turned into a frustrating, poorly managed experience. Here’s why: • Terrible Transportation: No buggies available anywhere. The only shuttle bus between lobbies runs every 25 minutes, making it extremely inconvenient just to move around the resort. • Faulty Air Conditioning: Our room was hot and uncomfortable. Even after multiple complaints, nothing was done. • Staff Don’t Act on Issues: While the staff were polite, they consistently failed to take action. It felt like we were just being pacified and ignored. • The Food is a Joke: For a resort in Mexico, there was no authentic Mexican food. No tacos. No spice. No flavor. Just bland, low-quality buffet food. The “all-inclusive” option is misleading — it covers only buffet and snack bars. Most à la carte restaurants are paid, and even the paid ones were awful. • Birthday Ruined: I had arranged a birthday cake and wine through guest services, and they assured us the cake would be delivered to our room at 7 PM. We waited. No one came. At 8 PM we called to check, and they casually said the request wasn’t valid because it wasn’t made 24 hours in advance — even though they confirmed it themselves earlier! Totally unacceptable. • Beach Was Dirty: The beach was a huge letdown. It looked beautiful in the photos, but in reality, it was not clean. There were strange red deposits all along the shore – not sure what it was, but it made the water look uninviting and the experience unpleasant. • Pool Bar Chaos: The pool bar had only two staff members serving a huge crowd. We had to wait over 15 minutes just to get a drink. On a hot vacation day, that’s the last thing anyone wants. • The Only Good Thing – Spa: The spa was the only part of this resort that met expectations. Clean, professional, relaxing. Everything else was below 2-star quality. This place does not deserve a 4.7-star rating. If you’re considering it for a special occasion, please look elsewhere. I wouldn’t go back here even for free.