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Hotel overview
Location
Riviera Maya - BeachProperty information
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Hotel details
Hotel advisories
General policies & fine print
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
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Best experience in Rivera Maya
The great family vacation experience , with great people and staff at the Barcelo hotels, which I recommend to anyone that would to to have a great experience with family and friends
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Amazing experience at this resort!
We decided to come back in beginning of June 2025 to this resort. I celebrated my birthday here. We again met the same friendly staff who treated us really well (as friends, not just customers). We met manager who was always asking what we need; his name is Hulio. All staff on reception was organized, very polite, and reacted immediately to meet our needs. Thank you for all the staff at the dining restaurant- there was variety of food, good quality, and positive attitude by the waiters and waitresses. Thank you to Yazmin Flores- manager of buffet who did exceptional job and always greets us with a smile. The VIP staff, Regina Morales, was very professional and was very attentive to us. We appreciate for all your support. We love the beautiful beach that has clean and clear water. Spa was amazing. We used the sports pool every morning. We visited this resort many times and we found exactly what we are looking for many years. We are definitely recommend this resort for everyone, 5+ star resort. Thank you everybody we will definitely be back again next year.
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Highly recommend!
Beautiful relaxing property with friendly employees. Good food. Great location to Playa de Carmen, Cozumel, Cancun.
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Amazing experience!
The hotel is amazing. Staff is always helpful and with good attitude, everyone was super kind. I have several food allergies and the staff was very understanding in all restaurants and buffets and provided options for my safety. The beach was good, they clean the sargassum every morning. We found it a very safe and family oriented, so expect lots of families and groups of friends.
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Not worth then visit
I have been to this hotel 6 times, first visit was amazing unfortunately our last was this week. It is a shame to see how this hotel has deteriorated. Service it just a mess, food is very poor, everyone seems to work by the tip. We have to change one room because the air conditioning didn’t work and the second room we had a flood l. We paid the premium service and it just gives you access to book the restaurant and that is, better alcohol but nothing that you can be amazed because it does not give you any privilege. Food at the buffet was very bad and sometime the arrive personal makes you feel like it was